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SPLICE Dialog Suite

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About SPLICE Dialog Suite

SPLICE Dialog Suite is a communication software platform from SPLICE Software that enables businesses to manage customer interactions. It includes features such as automated messaging, voice engagement, and customer feedback collection so companies can improve customer use. The platform allows for personalized communication strategies and integrates with existing CRM systems for data management. SPLICE Dialog Suite is designed to support compliance with regulatory requirements while facilitating effective outreach campaigns. Key capabilities: automated messaging voice engagement customer feedback collection data integration compliance support Best for: organizations that need to improve their customer communication strategies.

SPLICE Dialog Suite Details

Vendor
SPLICE Software
Year Launched
2006
Location
Headquarters: 21 Four Seasons Place, 8th Floor, Toronto, Ontario M9B 6J8, Canada
Deployment
Training Options
documentation, videos, live online, in person
Countries Served
All Countries
Languages
English, Spanish, French, German, Italian, Portuguese
Users
Business Owners, Large Enterprises
Industries Served
Healthcare, Finance, Retail, Insurance
Tags
Conversational Marketing Platform, Customer Communications Management, Customer Engagement, IVR, Telephony, Telemarketing

SPLICE Dialog Suite's In-App Market Place

Does SPLICE Dialog Suite have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

4

Mini Apps

Dialog Controller

Dialog Builder

Dialog Director

and Dialog Dashboard

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), GBP (£), EUR (€), AUD ($), CAD ($), JPY (¥), CNY (¥), INR (₹), BRL (R$), RUB (₽), MXN ($), KRW (₩), TRY (₺), ZAR (R), SAR (﷼).

Pros & Cons

  • Comprehensive communication management across multiple channels (voice, SMS, email).
  • Advanced opt-in and consent management, ensuring compliance with GDPR and CCPA.
  • Voice-first technology with natural language processing for innovative customer interactions.
  • Real-time analytics that provide actionable insights for communication optimization.
  • Scalable and reliable performance, capable of handling large data sets and complex tasks.
  • Limited customization options for IVR prompts
  • Steep learning curve for new users
  • Lack of integration with popular CRM systems
  • Limited reporting and analytics capabilities
  • Occasional glitches and bugs in the software
  • High cost compared to similar solutions on the market

SPLICE Dialog Suite's Support Options

SPLICE Dialog Suite's Alternatives