Splio logo

Splio

by Splio · Since 2001
No reviews yet
ActiveAvailable globallyCloud
Quick facts
VendorSplio
Year launched2001
StatusActive
Location27 boulevard des italiens, Paris, France
Countries servedGlobal
Languages2
Integrations1+
Free tier
Free trial
Contact salesYES

About Splio

Splio is a CRM Marketing SaaS platform from Splio designed for retail. It combines data centralization, marketing automation, and campaign personalization to help businesses maximize customer interactions and opportunities. The platform supports various sectors including retail, telecoms, e-commerce, and restaurant industries, making it versatile for diverse business needs. With over 500 brands using Splio's capabilities, it aims to propel each customer contact through their lifecycle effectively. Key capabilities: data centralization marketing automation campaign personalization sector-specific solutions customer lifecycle management Best for: retailers and businesses in telecom, e-commerce, and restaurant sectors that need to manage customer relationships and improve marketing strategies.

Splio Customer Platform stands out as an advanced SaaS marketing CRM solution tailored specifically for retail and e-commerce businesses aiming to deliver personalized customer experiences and boost loyalty. With more than two decades of evolution grounded in retail industry needs, Splio has matured into a highly capable platform that empowers mid-market and enterprise-level brands to unify customer data, automate omnichannel campaigns, and build long-lasting relationships. At its core, Splio integrates a powerful AI-powered Customer Data Platform (CDP) that consolidates customer data from diverse sources—both online and offline—to create unified customer profiles. This centralized data fuels Predictive AI models that allow marketers to segment audiences, manage marketing frequency by channel, and optimize revenue outcomes through highly targeted and relevant interactions. One of Splio’s defining features is its omnichannel marketing automation, which extends across email, SMS, push wallet notifications, and retargeting ads. Campaigns can be tailored for every stage of the customer lifecycle—from acquisition and lead transformation to upselling, retention, and reactivation—using intuitive tools and automation workflows.

Pros & Cons

What users like
  • +Comprehensive CRM platform: Covers customer data, loyalty management, marketing automation, and predictive AI in one system.
  • +AI-driven personalization: Automates campaigns, enhances segmentation, and optimizes engagement through predictive AI.
  • +Multi-channel marketing: Enables businesses to interact with customers via email, SMS, push notifications, and mobile wallets.
  • +Strong retail focus: Specifically designed for e-commerce and retail businesses, ensuring tailored solutions.
  • +Powerful integrations: Connects with over 100 partners and 80 e-commerce and POS systems.
  • +Customer success support: Provides expert assistance with retail-focused Customer Success Managers.
What users flag
  • Learning curve: Businesses may need time to fully utilize the platform’s advanced features and AI-driven tools.
  • Data reliance: Effective performance depends on quality customer data collection and management.
  • Market specificity: Primarily focused on retail and e-commerce, which may limit broader industry applicability.

Features

Key features

AI-Powered SaaS Marketing CRM for Retail & E-commerce
A specialized, cloud-based platform leveraging AI for comprehensive CRM, specifically designed to meet the unique needs of retail and e-commerce businesses.
Comprehensive Customer Data Platform (CDP)
Centralizes, visualizes, and interprets all customer data (Browse, reviews, in-store/e-commerce transactions) to create a unified customer view and enable reliable data activation across channels.
Predictive AI for Audience Segmentation & Marketing Pressure Management
Delegates to AI the creation of unique audiences for campaigns, manages marketing pressure by channel, and increases incremental revenue through actionable insights.
Omnichannel Marketing Automation with Generative AI Content
Broadcasts campaigns across all channels (email, SMS, push wallet) with automated, customizable scenarios at key customer journey stages, and includes generative AI for content writing and translation.
Mobile Wallet Integration for Loyalty & Offers
Dematerializes loyalty cards, invitations, and coupons directly into mobile wallets, enabling personalized offers via push wallet and location-based notifications near stores.
Expert Support with Retail-Native CSMs
Provides dedicated Customer Success Managers (CSMs) with retail backgrounds to help clients achieve retention and turnover goals, with support service included in the license.

Additional features

SaaS Marketing CRM Platform
Cloud-based customer relationship management specifically for marketing.
Dedicated to Retail and E-commerce
Tailored for businesses in these sectors.
AI-powered platform
Integrates Artificial Intelligence for enhanced functionality.
Powerful Ecosystem (100+ partners & 80 cash register/e-commerce integrations)
Extensive network of integrated third-party software.
Expert Support with CSMs from Retail
Provides specialized customer success management.
Deliverability of Campaigns
Ensures campaigns reach their intended recipients.
On-call Duty during Seasonal Peaks
Provides support during high-demand periods.
Support Service Included in License
Customer support is part of the subscription.
Unique Marketing Platform
Covers the entire value chain of customer marketing.
Data to Activation Coverage
Manages customer interactions from data collection to campaign execution.
Marketing Automation
Automates and broadcasts campaigns.
Multi-channel Campaign Broadcast
Sends campaigns via email, SMS, push wallet, etc.
Driving Purchase and Repurchase
Features to encourage sales.
Trigger Campaigns
Automated campaigns based on specific customer actions.
Automate and Customize Scenarios
Sets up personalized customer journeys.
Generative AI for Content
Assists in writing and translating campaign content.
Customer Data Platform (CDP)
Anchors marketing on customer knowledge.
Centralize Customer Data
Gathers all customer information in one place.
Visualize Customer Data
Presents data in an understandable format.
Interpret Customer Data
Analyzes data to derive meaning and insights.
Personalize Campaigns with RFM Segmentation
Uses Recency, Frequency, Monetary value for targeted campaigns.
Optimize Campaigns with RFM Segmentation
Improves campaign effectiveness through segmentation.
Increase Customer Knowledge
Deepens understanding of customer base.
Monitor Business KPIs
Tracks performance metrics like store and e-commerce turnover.
Loyalty Management
Tools for setting up and managing loyalty programs.
Automate Loyalty Communications and Rewards
Sends automated messages and rewards.
Real-time Loyalty Information Access for Customers
Customers can view their loyalty status instantly.
Mobile Wallets Integration
Engages customers through smartphone wallets.
Dematerialize Loyalty Cards, Invitations, Coupons
Converts physical items to digital wallet passes.
Personalized Offers via Push Wallet
Sends targeted promotions directly to mobile wallets.
Notify Customers Near Stores
Sends location-based push notifications.
Predictive AI
Optimizes CRM performance.
Delegate Audience Creation to AI
AI generates unique audiences for campaigns.
Manage Marketing Pressure by Channel
Controls communication frequency to avoid oversaturation.
Increase Incremental Revenue with Actionable Insights
Provides data-driven recommendations for revenue growth.
Drive Relevant Interactions
Aims to improve engagement and campaign performance.
Centralize First-Party Customer Data
Gathers owned customer data from various sources.
Acquisition of Qualified Leads
Optimizes lead generation.
Audience Pushing (Meta, Google, TikTok, Snapchat)
Extends best customer audiences to ad platforms for lookalike targeting.
Lead Transformation
Supports contacts throughout their lifecycle.
Automated Journeys for Leads
Sets up automatic paths for lead nurturing.
Messages for Browse/Cart Abandonment
Triggers alerts for specific online behaviors.
Newsletter Campaigns for Nurturing
Uses newsletters to maintain engagement.
Customer Animation
Engages active customers.
Post-1st Purchase Triggers
Sets up automated actions after initial purchase.
Upselling and Cross-selling
Encourages additional purchases.
Manage Segment Changes (RFM)
Adapts campaigns based on customer lifecycle changes.
Product Recommendation
Pushes relevant products to customers.
Customer Retention
Strategies to keep customers loyal.
Engaging Loyalty Program
Designs programs that customers find appealing.
Personalized and Differentiated Journeys (Loyalty)
Tailors loyalty experiences.
Dematerialized Loyalty Card (Mobile Wallets)
Digital loyalty cards in phone wallets.
Reactivation of Inactive People
Strategies to re-engage dormant customers.
Detect Downgrade of Customers (RFM)
Identifies customers whose activity is declining.
Automated Scenarios for Reactivation
Sets up automatic re-engagement paths.
Nurturing Campaigns for Reactivation
Uses campaigns to re-engage.
Retargeting with Ads Campaigns
Uses advertising to bring inactive customers back to e-commerce.
Performance Analysis
Monitors and improves campaign effectiveness.
Visualize and Track Campaign Performance in Real Time
Provides immediate access to key metrics.
Dashboards for Informed Decisions
Tools for identifying trends, opportunities, and areas for improvement.
SaaS with a Human Face
Business model emphasizes human proximity and support.
Marketer-Centric
Designed with marketers' needs in mind.
Tech for Retail
Technology specifically built for retail marketing use cases.
Retail Ecosystem Connectivity
Connects to other retail solutions.
Growth Partner
Supports clients in their business development.
Customer Success Focus
Aims for mutual retention and sales goals.
Innovation for Retail
Integrates data, automation, and AI for daily operations.
To the Rhythm of Retail
Adapts to retail industry highlights and trends.

Pricing

Free trial
Free version
Request a quote
Promo Offer

Countries & Languages

Global
Countries served
2
Interface languages
8
Billing currencies

Interface languages

EnglishFrench

Billing currencies

🇺🇸USD🇪🇺EUR🇬🇧GBP🇦🇺AUD🇯🇵JPY🇨🇦CAD🇨🇭CHF🇨🇳CNY

No reviews yet

Be the first to drop a review

Alternatives to Splio

Zeal logo

Zeal

Zeal is a project management software from Zeal that supports team collaboration. It includes task…

LovCash logo

LovCash

LovCash is a blockchain-powered financial and commerce platform from LovCash that revolutionizes the fast-moving consumer…

Z

Zygo Companion

Zygo Companion is a software platform from Zygo Tecnologia that assists in managing and analyzing…

Zoho Thrive logo

Zoho Thrive

Zoho Thrive is a loyalty program software from Zoho that helps boost repeat sales and…

Yummy Loyalty logo

Yummy Loyalty

Yummy Loyalty is a loyalty program software from Yalt designed to change one-time visitors into…

Yippeesoft Loyalty Program logo

Yippeesoft Loyalty Program

Yippeesoft Loyalty Program is a loyalty management software from Mixto that helps businesses engage their…

Often compared with Splio

Compare any two tools →
Zeal logo
Zeal
Customer Loyalty
0.0
LovCash logo
LovCash
Retail Management
0.0
Z
Zygo Companion
Customer Loyalty
0.0
Zoho Thrive logo
Zoho Thrive
Customer Loyalty
0.0