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SugarCRM

by SugarCRM · Since 2004
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ActiveAvailable globallyCloudOn-premise
Quick facts
VendorSugarCRM
Year launched2004
StatusActive
Location548 Market St PMB 59423 San Francisco, California 94104-5401
Countries servedGlobal
Languages12
Integrations50+
Free tier
Free trial
Contact sales

About SugarCRM

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SugarCRM is a versatile and highly customizable CRM platform designed to support the growth and efficiency of mid-sized and large enterprises across various industries. It offers industry-specific templates, advanced automation, and intelligent account management features that help businesses streamline sales processes, identify opportunities, and meet their sales goals. With over 4,000 customers, more than 1 million users worldwide, and integrations with over 180 ERP systems, SugarCRM has established itself as a leading solution for B2B organizations seeking flexibility and deep functionality. The user interface of SugarCRM is modern and intuitive, providing a seamless experience for users. It features customizable dashboards and views that enable quick access to customer data, sales pipelines, and analytics. Whether accessed via desktop or mobile devices, the interface is designed to ensure ease of navigation, promoting productivity and efficient management of customer relationships on the go. The platform’s no-code configuration options allow users to tailor workflows, data fields, and layouts without requiring extensive technical skills. SugarCRM supports extensive integrations with popular communication, document management, and productivity tools.

Pros & Cons

What users like
  • +Efficient client and lead tracking
  • +Comprehensive customer interaction history
  • +Highly customizable CRM features
What users flag
  • Outdated and less intuitive user interface

Features

Key features

1. Sales Automation
Automates routine tasks such as lead assignment, follow-up reminders, and opportunity updates, freeing sales reps to focus on closing deals.
2. Account & Contact Management
Provides a centralized database of customer profiles, enabling quick access to contact details, interaction history, and account information.
3. Pipeline Management
Visualizes sales processes with customizable pipeline stages, helping teams track deal progress and identify bottlenecks.
4. Reporting & Analytics
Offers detailed dashboards and reports that track individual and team performance, pipeline health, and forecast accuracy.
5. Integrations & Extensibility
Supports over 180 ERP and other business app integrations, ensuring seamless workflows and data consistency.
6. AI & Sentiment Analysis
Leverages artificial intelligence for lead scoring, customer sentiment analysis, and predictive insights to prioritize sales efforts.
7. Custom Fields & No-code Configuration
Allows users to tailor data fields and workflows without coding, adapting the CRM to specific business needs.

Additional features

Contact & Account Records — Centralized customer data for quick retrieval.
Opportunity Tracking — Manage deals at every stage of the sales cycle.
Forecasting — Accurate sales predictions using historical data and AI.
Campaign Management — Automate marketing campaigns and track responses.
Document & Quote Management — Create and send proposals directly from the platform.
Automated Workflows — Set rules to automate repetitive tasks.
Collaboration Tools — Share notes, updates, and files with team members.
Mobile App — Access CRM data remotely on iOS and Android devices.
Security & Compliance — Meets industry standards for data security and GDPR.
Marketplace & Customization — Install apps and extend features via the partner ecosystem.

Pricing

Free trial
Free version
Request a quote
Promo Offer

Monthly plans

Essentials

USD 19

Standard

USD 59

Serve

USD 80

Countries & Languages

Global
Countries served
12
Interface languages
28
Billing currencies

Interface languages

EnglishFrenchGermanSpanishItalianPortugueseDutchChineseJapaneseRussianKoreanArabic.

Billing currencies

🇺🇸USD🇪🇺EUR🇬🇧GBP🇯🇵JPY🇨🇦CAD🇦🇺AUD🇨🇭CHF🇨🇳CNY🇸🇪SEK🇳🇿NZD🇲🇽MXN🇸🇬SGD🇭🇰HKD🇷🇺RUB🇮🇱ILS🇿🇦ZAR🇧🇷BRL🇮🇳INR🇰🇷KRW🇹🇷TRY🇹🇭THB🇲🇾MYR🇮🇩IDR🇹🇼TWD🇵🇭PHP🇵🇱PLN🇦🇪AED🇸🇦SAR

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