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SuiteCRM

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Software Status:Active

About SuiteCRM

SuiteCRM is an open source CRM software platform from SuiteCRM that provides a comprehensive solution for managing customer relationships. It includes features such as About Us, News & Press, SuiteCRM Roadmap, SuiteCRM Journey, and Newsletter Sign-Up to help businesses improve their customer engagement efforts. Available as both SaaS and on-premise, SuiteCRM can be downloaded for free, making it accessible for small to medium-sized enterprises as well as larger organizations. The platform is designed to support various business processes and improve sales effectiveness through its customizable features. Key capabilities: About Us News & Press SuiteCRM Roadmap SuiteCRM Journey Newsletter Sign-Up Best for: SMEs and Enterprises that need an effective CRM solution.

SuiteCRM Details

Vendor
SuiteCRM
Year Launched
Location
Stirling, United Kingdom
Deployment
cloud
Training Options
documentation, videos, live online, in person
Countries Served
All Countries
Languages
English, German, French, Italian, Spanish, Brazilian Portuguese, Dutch, Polish, Turkish, Chinese, Japanese, Russian, Danish, Swedish, Finnish, Norwegian Bokmål, Czech, Slovak, Hungarian, Slovenian, Bulgarian, Greek, Lithuanian, Latvian, Estonian, Croatian, Serbian (Latin), Serbian (Cyrillic), Ukrainian, Romanian, Arabic, Hebrew, Hindi, Bengali, Malay, Thai, Indonesian, Vietnamese, Korean
Users
Sales Representatives, Marketing Managers, Customer Service Agents, Business Analysts, IT Administrators, CRM Consultants, Project Managers, Executives (CEOs, COOs, etc.), Product Managers, Fundraising Coordinators, Non-profit Program Managers, Support Technicians, System Integrators, Data Analysts, Developers
Industries Served
Healthcare, Financial Services, Education, Real Estate, Manufacturing, Retail, Information Technology, Telecommunications, Non-profit Organizations, Government Agencies, Legal Services, Insurance, Automotive, Logistics and Transportation, Hospitality and Tourism
Tags
CRM, SuiteCRM

SuiteCRM's In-App Market Place

Does SuiteCRM have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

1

Mini Apps

N/A

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), JPY (¥), AUD (AUD $), CAD (CAD $), INR (₹), CNY (¥), CHF (CHF), SEK (SEK kr), ZAR (ZAR)

Pros & Cons

  • Easy to use and highly customizable
  • Open-source and free, allowing integration with various platforms
  • Regular feature updates and improvements
  • Strong tracking and logging capabilities for customer interactions
  • No licensing fees, enabling company-wide adoption
  • Supports reporting, marketing, support, and workflow automation
  • Database flexibility with MySQL/MariaDB for easy backups
  • Community support can be slow and inconsistent
  • Some integrations (e.g., Google Calendar) are not fully functional
  • Limited automation engine and difficult to use out-of-the-box
  • Some modules, such as email handling, have persistent bugs
  • Documentation for troubleshooting can be insufficient
  • Installation can be tricky due to compatibility issues
  • User interface feels outdated compared to modern CRMs

SuiteCRM's Support Options

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