About SupportHopper
A remote desktop and screen sharing application for Windows, designed for IT support teams, freelancers, and SMBs.
SupportHopper is a remote desktop application developed by ProgramTECH Ltd., specifically for the Windows operating system. It targets IT support teams, consultants, and businesses needing to provide remote assistance. The product is split into two components: a 'Viewer' for the support agent and a 'Sharer' for the client, which requires no installation. Key capabilities include screen sharing, remote control, file transfer, and remote restart. A notable feature is the automatic session logging, which provides analytics on support activity. The software offers a 30-day free trial, but pricing is not publicly listed in tiers and is based on the number of concurrent users. Support is available via email and extensive online documentation. It currently lacks native clients for macOS, Linux, or mobile platforms.
Pros & Cons
- The client-side application requires no installation, making it easy for non-technical users to receive support.
- Offers a generous 30-day free trial without requiring payment information.
- Provides session logging and statistics for support team performance management.
- Designed to work through firewalls and VPNs, simplifying connectivity.
- The application is only available for the Windows operating system.
- There are no native mobile apps for iOS or Android for remote support on the go.
- Pricing is not transparently listed in tiers and is based on a concurrent user model, which may require contacting sales for a quote.
- The website does not list any third-party software integrations.
Features
Key features
Allows support agents to view and control a client's screen remotely after the client runs a simple application.
Provides full control over the client's desktop to troubleshoot issues and perform tasks.
Automatically logs session details like start time, duration, and accessed device for team activity monitoring.
Enables transferring files between the support agent's and the client's computers during a session.
The client-side 'Sharer' application does not require installation, simplifying the process for end-users needing support.
Additional features
Ability to restart the client's computer remotely during a support session.
Admins can manage user access rights with predefined user groups.
Support agents can switch between multiple connected computers and sessions.
Designed to work behind firewalls and VPNs without complex configuration.
All remote sessions are established with a secure, encrypted connection.
Native desktop applications for both the support agent (Viewer) and the client (Sharer) on Windows OS.
Pricing
Countries & Languages
Interface languages
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About SupportHopper
A remote desktop and screen sharing application for Windows, designed for IT support teams, freelancers, and SMBs.
SupportHopper Details
SupportHopper's In-App Market Place
Does SupportHopper have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
0
Mini Apps
Pricing Options
Accepted Payment Currencies
Pros & Cons
- The client-side application requires no installation, making it easy for non-technical users to receive support.
- Offers a generous 30-day free trial without requiring payment information.
- Provides session logging and statistics for support team performance management.
- Designed to work through firewalls and VPNs, simplifying connectivity.
- The application is only available for the Windows operating system.
- There are no native mobile apps for iOS or Android for remote support on the go.
- Pricing is not transparently listed in tiers and is based on a concurrent user model, which may require contacting sales for a quote.
- The website does not list any third-party software integrations.
SupportHopper's Support Options
Email Address
supporthopper@programtech.huDocumentation
https://supporthopper.com/docsSupportHopper's Alternatives
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