About Surveypal
Surveypal is an all-in-one customer feedback management and CXM platform from Surveypal that helps collect, analyze, and act on customer insights in real time to drive growth and improve customer use. It provides features like siloed voice of customer, reactive action, and guessing sentiment so businesses can understand their customers better. Surveypal has processed more than 150 million feedback responses, allowing organizations to put the customer’s voice front and center. The platform also includes multilingual support to cater to diverse audiences. Key capabilities: collects feedback analyzes insights acts on data supports decision-making drives customer engagement Best for: businesses that need effective customer feedback management for growth and improved customer satisfaction.
Surveypal by Surveypal is a comprehensive survey software designed to help organizations capture and analyze customer feedback efficiently. Its primary purpose is to provide an intuitive platform for creating, distributing, and analyzing surveys that facilitate deeper customer insights and improved decision-making. The software is well-regarded for its powerful survey design tools, advanced analytics, and seamless integration capabilities, making it suitable for a wide range of industries including retail, finance, healthcare, and hospitality. Surveypal’s key features include customizable survey templates, multi-channel distribution options, real-time reporting, sentiment analysis, and automated workflows, which collectively help businesses better understand customer experiences and improve service quality. The user interface of Surveypal is clean, modern, and highly user-friendly. It features a drag-and-drop survey builder that allows users to design surveys without needing technical expertise. Navigation is straightforward, with clearly labeled menus and an organized dashboard that provides quick access to ongoing surveys, responses, and analytics. The interface design emphasizes simplicity and ease of use, reducing the learning curve for new users.
Pros & Cons
- +Transforms raw feedback into actionable, prioritized insights.
- +Offers a unified platform for a 360° view of the customer.
- +AI-powered analysis provides deeper understanding of sentiment.
- +Facilitates proactive problem-solving and strategic execution.
- +Seamlessly integrates various feedback sources beyond surveys.
- −No explicit mention of integration capabilities with CRM systems other than Zendesk.
- −doesn't specify the level of customization available for reports.
- −No explicit information on customer support availability or tiers.
Features
Key features
- AI-Powered Analysis
- Leverages AI for advanced text and sentiment analysis to uncover trends and nuances in customer feedback, providing deeper insights.
- Multi-Channel Collection
- Gathers feedback from various touchpoints (online, in-app, in-person) ensuring no customer voice is missed, even from those who might not typically respond.
- Unified CXM Hub
- Consolidates all customer feedback into a single view, offering a 360-degree perspective of the customer journey for comprehensive understanding.
- Proactive Decision Making
- Enables teams to address issues before they escalate by leveraging insights and automated workflows, leading to immediate, impactful action.
- Contextually Smart Feedback
- Goes beyond traditional surveys to embrace direct, indirect, and inferred feedback, providing a more holistic and intelligent understanding of customer voices.
Additional features
- Customizable surveys
- Build, design, and distribute surveys tailored to customers’ unique preferences.
- Multi-channel collection
- Capture feedback from every touchpoint, ensuring every voice is heard, even those who may not normally respond.
- Unified hub
- See all feedback in one place for a 360° view of the customer journey.
- AI-Powered analysis
- Uncover trends and sentiment with powerful contextual analysis that connects the dots between customer interactions.
- Deep insights
- Prioritize initiatives based on actionable insights that reveal the underlying “why” behind customer behavior.
- Proactive decision making
- Leverage insights and automated workflows to address issues before they escalate.
- Strategic execution
- Use comprehensive reports and integrations with BI tools to guide long-term initiatives.
- Continuous improvement
- Build a culture of customer-centricity by consistently turning feedback into actions that enhance service and boost loyalty.
- Flexible Sources
- Allows bringing in feedback from various sources beyond traditional surveys, such as Zendesk, into the CXM platform.
- Privacy compliant
- Adheres to data privacy regulations like GDPR and CCPA.
- 100% cloud-based
- The software operates entirely in the cloud.
- ISO 27001 Certified
- Demonstrates adherence to international standards for information security management.
Pricing
Countries & Languages
Interface languages
Billing currencies
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About Surveypal
Surveypal is an all-in-one customer feedback management and CXM platform from Surveypal that helps collect, analyze, and act on customer insights in real time to drive growth and improve customer use. It provides features like siloed voice of customer, reactive action, and guessing sentiment so businesses can understand their customers better. Surveypal has processed more than 150 million feedback responses, allowing organizations to put the customer’s voice front and center. The platform also includes multilingual support to cater to diverse audiences. Key capabilities: collects feedback analyzes insights acts on data supports decision-making drives customer engagement Best for: businesses that need effective customer feedback management for growth and improved customer satisfaction.
Surveypal Details
Surveypal's In-App Market Place
Does Surveypal have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
EUR (€)
Pros & Cons
- Transforms raw feedback into actionable, prioritized insights.
- Offers a unified platform for a 360° view of the customer.
- AI-powered analysis provides deeper understanding of sentiment.
- Facilitates proactive problem-solving and strategic execution.
- Seamlessly integrates various feedback sources beyond surveys.
- No explicit mention of integration capabilities with CRM systems other than Zendesk.
- doesn't specify the level of customization available for reports.
- No explicit information on customer support availability or tiers.
Surveypal's Support Options
Email Address
asiakaspalvelu@surveypal.comContact
+358 9 424 50253Documentation
https://surveypal.com/whitepapers/Surveypal's Alternatives
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