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About Surveypal

Surveypal is an all-in-one customer feedback management and CXM platform from Surveypal that helps collect, analyze, and act on customer insights in real time to drive growth and improve customer use. It provides features like siloed voice of customer, reactive action, and guessing sentiment so businesses can understand their customers better. Surveypal has processed more than 150 million feedback responses, allowing organizations to put the customer’s voice front and center. The platform also includes multilingual support to cater to diverse audiences. Key capabilities: collects feedback analyzes insights acts on data supports decision-making drives customer engagement Best for: businesses that need effective customer feedback management for growth and improved customer satisfaction.

Surveypal Details

Vendor
Surveypal
Year Launched
2007
Location
Ruoholahdenkatu 21, Helsinki, Uusimaa 00180, FI
Deployment
cloud
Training Options
documentation, videos, live online, in person
Countries Served
All Countries
Languages
English, Spanish, French, German, Italian, Portuguese, Finnish, Swedish, Danish, Norwegian, Dutch, Russian, Chinese, Japanese, Korean, Arabic, Turkish, Polish, Czech, Slovak, Hungarian, Bulgarian, Romanian.
Users
Manager, Customer Service Representative, Marketing Analyst, HR Specialist, Researcher
Industries Served
Retail & eCommerce, Healthcare, Hotels & Lodging, Insurance
Tags
Survey

Surveypal's In-App Market Place

Does Surveypal have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

1

Mini Apps

N/A

Pricing Options

Free trial
Free version
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Promo Offer

Accepted Payment Currencies

EUR (€)

Pros & Cons

  • Transforms raw feedback into actionable, prioritized insights.
  • Offers a unified platform for a 360° view of the customer.
  • AI-powered analysis provides deeper understanding of sentiment.
  • Facilitates proactive problem-solving and strategic execution.
  • Seamlessly integrates various feedback sources beyond surveys.
  • No explicit mention of integration capabilities with CRM systems other than Zendesk.
  • doesn't specify the level of customization available for reports.
  • No explicit information on customer support availability or tiers.

Surveypal's Support Options

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