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SurveySparrow

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Software Status:Active

About SurveySparrow

SurveySparrow is a platform software from SurveySparrow that analyzes the customer use journey. It provides actionable insights with AI, captures feedback on WhatsApp, and collects feedback from every channel so businesses can make smarter customer use decisions. Serving over 100,000 customers in 149 countries, SurveySparrow helps achieve up to 40% higher response rates. The platform is designed to facilitate feedback collection in various formats, making it adaptable to diverse business needs. Key capabilities: AI-driven insights Multi-channel feedback collection High response rate management Customer journey analysis User-friendly interface Best for: businesses that need to gather, analyze, and act on customer feedback across multiple platforms.

SurveySparrow Details

Vendor
SurveySparrow
Year Launched
2017
Location
Palo Alto, California
Deployment
cloud
Training Options
demo
Countries Served
All Countries
Languages
English, German, Spanish, French
Users
Customer Experience, Marketing, Product, HR, IT, Sales, and Operations Managers across BFSI, Retail, IT, Healthcare, Automotive, Media, Government, Education, Hospitality.
Industries Served
Education, healthcare, finance, human resources, retail, and customer service, among others.
Tags
Survey Tool, Customer Feedback, Conditional Logic, Conversational Surveys, Survey Builder.

SurveySparrow's In-App Market Place

Does SurveySparrow have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

1

Mini Apps

N/A

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

Usd ($), Eur (€), Gbp (£), Inr (₹), Aud (A$), Cad (C$), Jpy (¥), Cny (¥), Rub (₽), Chf (Fr), Zar (R)

Pros & Cons

  • Advanced conditional logic feature
  • Conversational and friendly survey experience
  • High engagement and conversion rates
  • User-friendly form builder with pre-built templates
  • Effective analytics and reporting tools
  • Multi-channel distribution (email, social media, etc.)
  • Easy integration with third-party tools
  • Automation capabilities
  • Customizable and white-label options
  • Responsive customer support
  • Expensive pricing, especially for startups
  • Limited advanced features on lower pricing tiers
  • Backend and data reporting challenges for large-scale surveys
  • Some customization features are buggy
  • High dependency on developers for advanced functionality
  • Confusing pricing tiers and options
  • Limited email marketing features (reminders, segmentation)
  • Need for improvement in drag-and-drop customization tool

SurveySparrow's Support Options

Email Address

support@surveysparrow.com

Contact

+1 (800) 481-0410

Community Forums

https://community.surveysparrow.com/

Chatbot

Available

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