SurveySparrow logo

SurveySparrow

by SurveySparrow · Since 2017
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ActiveAvailable globallyCloud
Quick facts
VendorSurveySparrow
Year launched2017
StatusActive
LocationPalo Alto, California
Countries servedGlobal
Languages4
Integrations11+
Free tier
Free trial
Contact sales

About SurveySparrow

SurveySparrow is a platform software from SurveySparrow that analyzes the customer use journey. It provides actionable insights with AI, captures feedback on WhatsApp, and collects feedback from every channel so businesses can make smarter customer use decisions. Serving over 100,000 customers in 149 countries, SurveySparrow helps achieve up to 40% higher response rates. The platform is designed to facilitate feedback collection in various formats, making it adaptable to diverse business needs. Key capabilities: AI-driven insights Multi-channel feedback collection High response rate management Customer journey analysis User-friendly interface Best for: businesses that need to gather, analyze, and act on customer feedback across multiple platforms.

SurveySparrow is a versatile and user-friendly survey tool designed to help businesses gather and analyze customer feedback with ease. Its standout feature is the conversational interface, which transforms traditional surveys into engaging, chat-like experiences that significantly increase response rates. This software is ideal for companies looking to create seamless feedback loops, as it allows for the automation of surveys, ensuring timely collection of insights without manual intervention. The platform supports multi-channel surveys, enabling businesses to reach their audience through web, mobile, social media, and even offline methods. Additionally, SurveySparrow offers robust customization options, including white-labeling and customizable templates, allowing businesses to tailor surveys to match their brand identity. The software also excels in providing advanced reporting and analytics tools, helping users make sense of the collected data and derive actionable insights. Furthermore, SurveySparrow integrates smoothly with a wide range of third-party tools, enhancing its functionality and making it a valuable addition to any tech stack.

Pros & Cons

What users like
  • +Advanced conditional logic feature
  • +Conversational and friendly survey experience
  • +High engagement and conversion rates
  • +User-friendly form builder with pre-built templates
  • +Effective analytics and reporting tools
  • +Multi-channel distribution (email, social media, etc.)
  • +Easy integration with third-party tools
  • +Automation capabilities
  • +Customizable and white-label options
  • +Responsive customer support
What users flag
  • Expensive pricing, especially for startups
  • Limited advanced features on lower pricing tiers
  • Backend and data reporting challenges for large-scale surveys
  • Some customization features are buggy
  • High dependency on developers for advanced functionality
  • Confusing pricing tiers and options
  • Limited email marketing features (reminders, segmentation)
  • Need for improvement in drag-and-drop customization tool

Features

Key features

Executive Dashboard
Customer Journey Map
Craft Beautiful Surveys
Share Surveys
Gain Rich Insights
Recurring Surveys
White Label Surveys
Embedded Surveys
Conversational Forms
Mobile-first Surveys
Audience Management
Smart Surveys
Video Surveys
Secure Surveys
API, Webhooks, Integrations
Survey Themes
Accept Payments
Custom Workflows

Additional features

Multi-Channel Surveys
Conversational UI
Survey Automation
Advanced Reporting & Analytics
Conditional Logic & Question Branching
Customizable Templates
Third-Party Integrations
White-Labeling
Multi-Language Support
Offline Surveys

Pricing

Free trial
Free version
Request a quote
Promo Offer

Countries & Languages

Global
Countries served
4
Interface languages
11
Billing currencies

Interface languages

EnglishGermanSpanishFrench

Billing currencies

🇺🇸USD🇪🇺EUR🇬🇧GBP🇮🇳INR🇦🇺AUD🇨🇦CAD🇯🇵JPY🇨🇳CNY🇷🇺RUB🇨🇭CHF🇿🇦ZAR

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