About Survox
Survox is an enterprise-class insights platform for multi-mode data collection. It enables businesses to conduct surveys via web, phone (CATI), and IVR. The platform is designed for market researchers, pollsters, and call center managers.
Survox, part of Enghouse Insights, is an enterprise-grade platform for multi-mode data collection, targeting market researchers, political pollsters, and call center managers. It unifies data gathering across web, phone (CATI), and IVR channels into a single system. Key capabilities include sophisticated respondent and quota management to ensure sample integrity, tools to enhance interviewer productivity, and integrated reporting for analysis. The platform is designed to handle complex research projects, offering integrations with third-party systems like CRMs and analytics tools. While it is a cloud-based SaaS solution, pricing information is not publicly available and requires contacting the sales team. Support is offered through professional services and a contact form, but specific options like live chat are not advertised.
Pros & Cons
- Supports multi-mode data collection including phone, web, and IVR.
- Provides advanced tools for respondent and quota management to ensure data quality.
- Offers specialized features for political polling and public opinion research.
- Integrates with third-party CRMs, dialers, and analytics tools.
- Pricing is not publicly available and requires a sales inquiry.
- No free trial or free tier is advertised.
- Specific support options like live chat or a community forum are not mentioned.
Features
Key features
Seamlessly blend phone (CATI), IVR, and online data collection in a single workflow to reach diverse respondent groups.
Intelligently manage sample sources with deduplication, Do Not Call handling, and custom rules to maximize reach and minimize bias.
Set detailed quotas across demographics, geography, and time zones, with real-time tracking to ensure representative samples.
Provides efficient interviewer management tools, streamlined scheduling, and real-time monitoring to optimize data collection processes.
Transform raw data into visuals with built-in charting and crosstabs to uncover insights and validate findings.
Additional features
Automates feedback collection and enables personalized outreach via inbound and outbound IVR.
A specialized solution for political teams to track voter sentiment, test messages, and mobilize supporters.
Connects with CRMs, dialers, panel providers, and analytics tools to streamline research workflows.
Offers expert support for research design, data collection, analysis, and platform implementation.
Pricing
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About Survox
Survox is an enterprise-class insights platform for multi-mode data collection. It enables businesses to conduct surveys via web, phone (CATI), and IVR. The platform is designed for market researchers, pollsters, and call center managers.
Survox Details
Survox's In-App Market Place
Does Survox have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
0
Mini Apps
Pricing Options
Accepted Payment Currencies
Pros & Cons
- Supports multi-mode data collection including phone, web, and IVR.
- Provides advanced tools for respondent and quota management to ensure data quality.
- Offers specialized features for political polling and public opinion research.
- Integrates with third-party CRMs, dialers, and analytics tools.
- Pricing is not publicly available and requires a sales inquiry.
- No free trial or free tier is advertised.
- Specific support options like live chat or a community forum are not mentioned.
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