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Synaptum Portal

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Software Status:Active

About Synaptum Portal

Synaptum Portal is a data management platform from VirtuaTell designed for secure information sharing. It provides features such as user access management, real-time data tracking, and comprehensive reporting so organizations can maintain oversight on critical data flows. The platform also supports integration with existing systems, ensuring that users can efficiently manage and analyze their data without disruption. Key capabilities: user access management real-time data tracking comprehensive reporting system integration security protocols Best for: organizations that need effective data management and secure information sharing.

Synaptum Portal Details

Vendor
VirtuaTell
Year Launched
2000
Location
59 St Martin’s Lane London WC2N 4JS
Deployment
cloud
Training Options
demo, account manager, community
Countries Served
All Countries
Languages
English, Spanish, French, German, Portuguese, Italian, Chinese, Japanese, Russian, Arabic.
Users
Customer experience managers, contact center supervisors, marketing analysts, quality assurance teams, HR managers, IT administrators, customer service agents, CX strategists, data analysts
Industries Served
Telecommunications, finance, retail, healthcare, utilities, travel, insurance, technology, e-commerce, public sector, business process outsourcing (BPO)
Tags
Customer Experience, Synaptum Portal, Synaptum Tech, Software, Industry, Usage, Functionalities

Synaptum Portal's In-App Market Place

Does Synaptum Portal have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

1

Mini Apps

N/A

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), CAD ($), AUD ($), JPY (¥), CNY (¥), INR (₹), RUB (₽), MXN ($)

Pros & Cons

  • Complete CX Solution: Covers feedback collection, AI analysis, and action across all channels.
  • AI-Driven Action: Uses AI for smart surveys, voice analysis, and triggering alerts for issue resolution.
  • Seamless Integration: Connects with key systems like Genesys and Salesforce.
  • Robust Reporting: Provides both high-level and deep-dive insights.
  • No Pricing Info: Costs are not disclosed on the site.
  • Potential Complexity: The broad feature set might be overwhelming for some users.
  • General AI Claims: "Cutting edge AI" is mentioned without specific technical details.

Synaptum Portal's Support Options

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