About Synaptum Portal
Synaptum Portal is a data management platform from VirtuaTell designed for secure information sharing. It provides features such as user access management, real-time data tracking, and comprehensive reporting so organizations can maintain oversight on critical data flows. The platform also supports integration with existing systems, ensuring that users can efficiently manage and analyze their data without disruption. Key capabilities: user access management real-time data tracking comprehensive reporting system integration security protocols Best for: organizations that need effective data management and secure information sharing.
Synaptum Portal by VirtuaTell is a robust, cloud-based Customer Experience (CX) software designed to equip organizations with actionable insights drawn from real-time customer feedback. Built as part of VirtuaTell’s broader CX suite, the Synaptum Portal stands out as a centralized hub for survey setup, data analysis, automated reporting, and dashboard visualization. Its primary purpose is to help organizations measure, analyze, and improve customer journeys across multiple touchpoints. This makes it particularly useful for customer experience managers, contact center leaders, and data analysts who need to understand customer sentiment and behavior trends to enhance service quality and retention. The user interface of the Synaptum Portal emphasizes clarity and functionality. The dashboard provides a consolidated view of customer interactions, Net Promoter Scores (NPS), Customer Satisfaction (CSAT), and Experience Scores (XES) in real time. Designed with both power users and casual viewers in mind, the portal is easy to navigate with intuitive menus, color-coded metrics, and configurable widgets. Whether it’s a data analyst exploring deep behavioral trends or a team leader scanning daily performance stats, the portal’s layout caters to various roles.
Pros & Cons
- +Complete CX Solution: Covers feedback collection, AI analysis, and action across all channels.
- +AI-Driven Action: Uses AI for smart surveys, voice analysis, and triggering alerts for issue resolution.
- +Seamless Integration: Connects with key systems like Genesys and Salesforce.
- +Robust Reporting: Provides both high-level and deep-dive insights.
- −No Pricing Info: Costs are not disclosed on the site.
- −Potential Complexity: The broad feature set might be overwhelming for some users.
- −General AI Claims: "Cutting edge AI" is mentioned without specific technical details.
Features
Key features
- End-to-End CX Management
- Provides a comprehensive suite of tools covering the entire customer experience workflow, from survey setup to data analysis and reporting.
- Omnichannel Feedback Collection
- Gathers feedback from every customer contact channel (phone, email, web, chat, social, SMS, smartphone) and automatically ports it into the platform.
- AI-Enhanced Surveys
- Leverages cutting-edge AI to optimize survey design, ensuring the right questions are asked at the right time and in the right way for meaningful results.
- Actionable Insights (Macro to Micro)
- Offers both high-level dashboards for quick understanding and deep-dive chart-based analysis to uncover hidden insights and trends.
- Closed-Loop Feedback System
- Enables a total closed-loop process by setting up SLA alerts for follow-up on customer issues, with results monitored via dashboard, serving as a customer retention tool.
- AI for Unstructured Data
- Uses AI to analyze unstructured customer voice messages to decipher reasons behind low scores and identify areas for improvement.
- Integration with Enterprise Systems
- Allows seamless import of results into other systems like Genesys and Salesforce for a 360-degree customer view.
Additional features
- Survey Setup
- Tools to design and configure customer surveys.
- Data-Presenting Dashboards
- Provides visual dashboards for quick overview of key data findings.
- Charts and Analytics
- Offers comprehensive chart-based systems for deep diving into feedback data.
- HR Management (implied by "HR management" in intro)
- Suggests tools that might relate to employee performance or feedback management tied to CX.
- Fast Feedback Delivery
- Receives customer feedback immediately after an interaction (call, chat, visit) concludes for up-to-date data.
- Alerts System
- Notifies staff about good or poor scores to ensure timely follow-up on customer issues, trigger agent training, or reward performance.
- Secure Access Control
- Guarantees that only authorized staff can view permitted data based on their clearance levels.
- Tools for Action
- Provides employees with the necessary tools to act on feedback when required.
- Advocacy Amplification
- Auto-identifies positive survey results and triggers links to review sites or referral webpages to boost advocacy.
- SLA Alerts for Closed Loops
- Sets up service level agreement alerts to ensure issues are addressed within defined timeframes.
- Report Sharing
- Allows sharing of important reports via email to client organizations or senior management.
- Triage Team Alerts
- Notifies triage teams about emerging issues via the dashboard.
- Data Fusion
- Ability to push existing customer data into Synaptum’s dashboard to generate new insights based on selectable criteria.
- Total Support
- Access to a team of experienced specialists for aid with feedback analysis.
Pricing
Countries & Languages
Interface languages
Billing currencies
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About Synaptum Portal
Synaptum Portal is a data management platform from VirtuaTell designed for secure information sharing. It provides features such as user access management, real-time data tracking, and comprehensive reporting so organizations can maintain oversight on critical data flows. The platform also supports integration with existing systems, ensuring that users can efficiently manage and analyze their data without disruption. Key capabilities: user access management real-time data tracking comprehensive reporting system integration security protocols Best for: organizations that need effective data management and secure information sharing.
Synaptum Portal Details
Synaptum Portal's In-App Market Place
Does Synaptum Portal have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), CAD ($), AUD ($), JPY (¥), CNY (¥), INR (₹), RUB (₽), MXN ($)
Pros & Cons
- Complete CX Solution: Covers feedback collection, AI analysis, and action across all channels.
- AI-Driven Action: Uses AI for smart surveys, voice analysis, and triggering alerts for issue resolution.
- Seamless Integration: Connects with key systems like Genesys and Salesforce.
- Robust Reporting: Provides both high-level and deep-dive insights.
- No Pricing Info: Costs are not disclosed on the site.
- Potential Complexity: The broad feature set might be overwhelming for some users.
- General AI Claims: "Cutting edge AI" is mentioned without specific technical details.
Synaptum Portal's Support Options
Email Address
enquiries_uk@virtuatell.comContact
+44 (0)2071 487 488Synaptum Portal's Alternatives
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