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SYNTHESYS

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Software Status:Active

About SYNTHESYS

SYNTHESYS is a workforce improvement software from Noetica that assists in managing and improving agent performance. It combines call recording, performance analytics, and real-time coaching so managers can ensure quality service delivery. The platform provides insights into agent behavior and operational efficiency, allowing for data-driven decision-making. SYNTHESYS also supports customized reporting, which enables organizations to track key performance indicators over time. Key capabilities: call recording performance analytics real-time coaching customized reporting operational efficiency Best for: contact center managers that need to monitor and improve agent performance.

SYNTHESYS Details

Vendor
Noetica
Year Launched
1997
Location
Noetica Durham Unit 17, City West Business Park St. Johns Road Meadowfield Industrial Estate Durham DH7 8ER
Deployment
cloud
Training Options
demo, account manager, community
Countries Served
All Countries
Languages
English, Spanish, French, German, Italian, Portuguese, Dutch, Russian, Japanese, Chinese
Users
Contact Center Manager, Contact Center Agent, Contact Center Supervisor, Contact Center Consultant, Contact Center Specialist, Contact Center Team Lead, Contact Center Operations Manager, Contact Center Director, Head of Contact Center, Manager...
Industries Served
Telecommunications, finance, healthcare, retail, education, e-commerce, utilities, travel and tourism, real estate, government, manufacturing, technology, customer service, insurance, logistics, hospitality.
Tags
Call Center, CRM, Predictive Dialer, Customer Service, Sales, Marketing, Communication, Artificial Intelligence, Automation, Data Analysis, Lead Generation

SYNTHESYS's In-App Market Place

Does SYNTHESYS have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

1

Mini Apps

N/A

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), AUD ($), CAD ($), JPY (¥), CNY (¥), INR (₹), MXN ($), BRL (R$), RUB (₽), ZAR (R), SGD ($), CHF (Fr)

Pros & Cons

  • Adaptability: The software is adaptable to changing needs and requirements.
  • "Update on the fly": This suggests that updates and changes can be implemented quickly and efficiently, minimizing disruption to operations.
  • Strong at developing new functionality with tested release cycles: This indicates that the vendor is committed to ongoing development and ensures quality through testing.
  • Good CRM solution with CTI Integration: It effectively integrates with Computer Telephony Integration systems, which is crucial for call centers.
  • Good OB (Outbound) functionality: It has robust features for outbound calling campaigns.
  • Some limited functionality: The reviewer mentions "some limited functionality," but doesn't specify which areas are lacking. This is the main con mentioned.
  • Ease of Use Rated 3/5: While not explicitly stated as a "con" in the text, the ease of use is rated lower (3/5) than other aspects like features (5/5) and customer service/value for money (4/5). This suggests that the software might not be the most intuitive or user-friendly.

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