Talisma CRM logo

Talisma CRM

by Talisma · Since 1999
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ActiveAvailable globallyCloud
Quick facts
VendorTalisma
Year launched1999
StatusActive
LocationVijinapura, Mahadevapura Ward, Old Madras Road, Dooravaninagar, Bangalore - 560 016, Karnataka, India
Countries servedGlobal
Languages6
Integrations1+
Free tier
Free trial
Contact salesYES

About Talisma CRM

Talisma CRM is a customer relationship management software from Talisma that changes customer engagement. It combines AI-powered solutions, the CXM.AI platform, and a deployment-ready interface so businesses can effectively manage customer interactions. Talisma CRM supports hyper-personalized communication with clients, allowing companies to tailor their messaging and offerings based on individual preferences. With over 22 years of expertise in the field, Talisma provides a comprehensive toolset for improving customer relationships. Key capabilities: AI-Powered Solutions CXM.AI Platform Hyper-Personalized Engagement Deployment-Ready Interface Comprehensive Customer Management Best for: businesses that need to improve their customer relationship strategies.

Talisma CRM by Talisma is a comprehensive software solution designed to streamline customer relationship management, enhance customer experiences, manage knowledge effectively, utilize online CRM tools, automate sales force activities, and implement predictive lead scoring. One of its standout features is its intuitive user interface, which is user-friendly and visually appealing. The design elements incorporated into the interface enhance the overall user experience, making it easier for users to navigate through the system and access key functionalities. The core functionalities of Talisma CRM set it apart from its competitors, offering innovative features like predictive lead scoring that help businesses identify and prioritize high-quality leads. Performance-wise, the software excels in terms of speed, efficiency, and reliability, even when handling large datasets or complex operations. Its integration capabilities with other tools are commendable, allowing for seamless connectivity and compatibility across different platforms for a more streamlined workflow. Talisma CRM supports various deployment options, including Cloud, SaaS systems, giving businesses the flexibility to choose the environment that best suits their needs.

Pros & Cons

What users like
  • +Comprehensive omnichannel engagement.
  • +Industry-specific customization.
  • +AI-powered lead management.
  • +Robust mobile and field service capabilities.
  • +Strong analytics and reporting tools.
What users flag
  • Initial setup may require technical support.
  • Learning curve for new users.
  • Pricing information not readily available.
  • Integration with some third-party tools may require additional configuration.
  • Some users report a clunky interface.

Features

Key features

Omnichannel Engagement
Supports communication via email, chat, phone, SMS, social media, and web.
Lead Management
Automated lead capture, scoring, and pipeline management.
Field Service Management
Mobile-based tools for real-time updates, route mapping, and field tracking.
Domain-Specific CRM
Customizable terminology and workflows for various industries.
Analytics & Reporting
Predictive dashboards and performance tracking.
AI-Powered Chat
Proactive and reactive chat capabilities with co-browsing and chatbot support.
Social Media Integration
Tools for managing interactions and lead generation across platforms.
Knowledge Management
Centralized repository for articles, FAQs, and self-service support.

Additional features

Contact & Account Management
Organize and manage customer information.
Sales & Marketing Automation
Automate campaigns and track performance.
Service Management
Handle service tickets, SLAs, and escalation workflows.
Collaboration Tools
Internal communication and task management.
Document Management
Store and organize documents within the CRM.
Customizable Dashboards
Tailor dashboards to specific roles and metrics.
Multi-Language Support
Interface and support in multiple languages.

Pricing

Free trial
Free version
Request a quote
Promo Offer

Countries & Languages

Global
Countries served
6
Interface languages
9
Billing currencies

Interface languages

EnglishSpanishFrenchGermanItalianPortuguese

Billing currencies

🇺🇸USD🇪🇺EUR🇬🇧GBP🇯🇵JPY🇨🇦CAD🇦🇺AUD🇨🇳CNY🇮🇳INR🇷🇺RUB

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