About Tattle
Tattle is a feedback management software from Tattle that turns guest feedback into actionable insights. It combines contact forms, feedback collection, and review management so users can recover unhappy guests and boost revenue. The software also includes an AI coach and smart insights to help businesses improve their operations. Tattle is designed to connect smoothly with existing tech stack, ensuring an easy rollout and integration. With a focus on increasing guest satisfaction, Tattle is trusted by numerous organizations including Chili. Key capabilities: contact forms feedback collection AI coach smart insights review management Best for: hospitality businesses that need to gather and act on guest feedback effectively.
Tattle is a comprehensive customer experience software tailored specifically for the hospitality and restaurant industry. It is designed to help operators capture guest feedback across various channels and use that data to drive operational improvements. With its robust CX analytics platform, Tattle enables restaurant operators, franchisees, marketers, and guest services teams to identify the root causes of customer satisfaction or dissatisfaction. Its key features include automated survey collection, channel-specific feedback capture, predictive analytics, and task management capabilities, all wrapped into an intuitive platform that integrates seamlessly with leading POS, ordering, and loyalty systems. The user interface of Tattle is sleek, modern, and user-friendly. From the initial login, users are greeted with a clean dashboard that visually organizes all performance metrics, including guest sentiment, location-specific issues, and comparative analytics across multiple units. Its navigational structure is intuitive, with clearly labeled menus and drill-down capabilities that allow operators to explore data by time, service category, or location.
Pros & Cons
- +Restaurant-Specific AI Coach: Offers highly specialized AI-driven action plans tailored for restaurant operations.
- +Omnichannel & Granular Feedback: Collects detailed feedback from all ordering channels, including item-level insights.
- +Proactive Guest Recovery: Uses AI to address issues and win back guests before public reviews.
- +Centralized Review Management: Streamlines monitoring and responding to reviews across multiple platforms.
- −Niche Focus: Primarily designed for the restaurant and hospitality industry, potentially limiting applicability for other business types.
- −Pricing by Location: Pricing is listed per month per location, which can become substantial for large chains (e.g., $65-$125/month/location).
- −Requires Sufficient Volume: Not recommended for brands with fewer than 10 locations, as its recommendation engine needs enough feedback volume.
Features
Key features
- AI Coach
- Provides AI-driven action plans for franchisees and general managers to improve guest sentiment and traffic, acting as an "operations expert for every restaurant."
- Omnichannel Feedback Collection
- Automatically collects real-time feedback from guests regardless of their ordering channel (e.g., in-store, delivery, online).
- Smart Insights
- Analyzes performance trends and identifies the underlying issues affecting satisfaction ratings.
- Guest Recovery
- Utilizes AI to help resolve issues and win back unhappy guests before they post public reviews.
- Review Management
- Allows monitoring, responding to, and boosting ratings across all major review sites from a single platform.
- Item-Level Feedback
- Provides specific insights into which menu items are positively or negatively impacting guest experiences.
Additional features
- Feedback Collection
- Collects real-time feedback from guests automatically across various ordering channels.
- Smart Insights
- Understands performance trends and uncovers the root causes behind satisfaction ratings.
- AI Coach
- Translates guest feedback into specific, actionable plans for restaurant management teams.
- Guest Recovery
- AI-assisted resolution of customer issues to prevent public negative reviews and win back customers.
- Review Management
- Centralized system for monitoring, responding to, and improving ratings on major review platforms.
- Item-Level Feedback
- Provides granular feedback on specific menu items to inform adjustments.
- 35+ Integrations
- Connects with existing tech stacks, including popular POS, online ordering, and loyalty systems.
- Improvement-Focused Platform
- Designed not just to collect feedback but to drive tangible operational improvements.
- Quick Launch/Easy Rollout
- Offers comprehensive support for integration, system setup, and staff training with minimal client effort.
- One-Stop Shop for All Roles
- Provides relevant tools and insights for operators, marketers, guest services, and learning & development teams.
- Performance Tracking
- Allows tracking of performance by location, shift, or team.
- Root Cause Pinpointing
- Helps operators identify the fundamental reasons for low guest sentiment.
- Real-time Dashboards
- Provides immediate access to key performance metrics and insights.
- Dedicated Support Team
- Offers highly-rated, fast, and helpful service from experts familiar with the restaurant industry.
- Executive Insights
- Data strategists provide top-level analysis and executive-ready reports for high-level decision-making.
- SOC2 Compliant
- Ensures data security and transparency in safeguarding measures.
- Proven Results
- Showcases measurable outcomes from client case studies, including increases in feedback, guest satisfaction, speed of service, and recovered revenue.
- Free Trial
- Available (indicated by "Start free trial" on other similar platforms by the same company, though not explicitly on this page's main copy for Tattle).
- Watch Demo
- Offers on-demand demonstrations of the platform's capabilities.
Pricing
Countries & Languages
Interface languages
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About Tattle
Tattle is a feedback management software from Tattle that turns guest feedback into actionable insights. It combines contact forms, feedback collection, and review management so users can recover unhappy guests and boost revenue. The software also includes an AI coach and smart insights to help businesses improve their operations. Tattle is designed to connect smoothly with existing tech stack, ensuring an easy rollout and integration. With a focus on increasing guest satisfaction, Tattle is trusted by numerous organizations including Chili. Key capabilities: contact forms feedback collection AI coach smart insights review management Best for: hospitality businesses that need to gather and act on guest feedback effectively.
Tattle Details
Tattle's In-App Market Place
Does Tattle have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), JPY (¥), AUD (A$), CAD (C$), CHF (CHF), CNY (¥), SEK (kr), INR (₹), SGD (S$), HKD (HK$), NOK (kr), KRW (₩), MXN (Mex$), BRL (R$), RUB (₽), ZAR (R).
Pros & Cons
- Restaurant-Specific AI Coach: Offers highly specialized AI-driven action plans tailored for restaurant operations.
- Omnichannel & Granular Feedback: Collects detailed feedback from all ordering channels, including item-level insights.
- Proactive Guest Recovery: Uses AI to address issues and win back guests before public reviews.
- Centralized Review Management: Streamlines monitoring and responding to reviews across multiple platforms.
- Niche Focus: Primarily designed for the restaurant and hospitality industry, potentially limiting applicability for other business types.
- Pricing by Location: Pricing is listed per month per location, which can become substantial for large chains (e.g., $65-$125/month/location).
- Requires Sufficient Volume: Not recommended for brands with fewer than 10 locations, as its recommendation engine needs enough feedback volume.
Tattle's Support Options
Email Address
info@gettattle.comContact
(631) 721-5922Tattle's Alternatives
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