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TechSee

by TechSee Augmented Vision · Since 2015
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ActiveAvailable globallyCloud
Quick facts
VendorTechSee Augmented Vision
Year launched2015
StatusActive
LocationTechSee Headquarters 27 Ha'arbaa St, Tel Aviv-Yafo, Israel
Countries servedGlobal
Languages20
Integrations10+
Free tier
Free trial
Contact sales

About TechSee

TechSee is a customer service software from TechSee Augmented Vision that provides visual assistance through AI technology. It combines the Sophie AI Platform, Sophie AI Agent, and Sophie Live, so businesses can offer efficient support and improve customer interaction. The software helps organizations visualize problems in real-time, enabling quicker resolution and improving the overall customer use. Trusted by leading global brands, TechSee changes customer service by accessing visual insights that lead to better decision-making. Key capabilities: visual assistance real-time problem solving AI-driven insights improved customer interaction cross-platform connectivity Best for: customer service teams that need to deliver effective support and improve customer satisfaction.

TechSee by TechSee is an innovative software solution that combines Augmented Reality with Call Center, Customer Service, Customer Support, Visual Search, and Remote Support functionalities. Its primary purpose is to help businesses provide efficient and effective support to their customers through visual assistance tools. The standout features of TechSee include its intuitive user interface, which is designed for ease of use and enhanced user experience. The interface is clean and well-organized, making it simple for agents to navigate and access the tools they need to assist customers effectively. The visual search technology allows agents to quickly identify and troubleshoot issues by overlaying augmented reality elements onto real-time video streams, providing a visual guide for problem-solving. One of the core functionalities that sets TechSee apart from its competitors is its ability to handle complex operations seamlessly. The software is designed to manage large datasets efficiently, allowing agents to access information quickly and accurately. Its speed and reliability ensure that customer issues are resolved in a timely manner, leading to improved satisfaction rates.

Pros & Cons

What users like
  • +Provides real-time visual guidance for call center agents
  • +Improves customer support efficiency and accuracy
  • +Reduces call handling time
  • +Enables remote support without the need for physical technician visits
  • +Uses augmented reality technology to enhance troubleshooting processes
  • +Enhances customer experience by improving first call resolution rates
What users flag
  • Limited compatibility with older devices or operating systems
  • Steep learning curve for users unfamiliar with augmented reality technology
  • High cost of implementation and maintenance
  • Reliance on stable internet connection for effective remote support
  • Potential privacy concerns with storing visual data from customer interactions.

Features

Key features

Augmented Reality,
Call Center, Customer Service,
Customer Support
Visual Search, Remote Support

Additional features

Augmented Reality, Call Center, Customer Service, Customer Support, Visual Search, Remote Support

Pricing

Free trial
Free version
Request a quote
Promo Offer

Countries & Languages

Global
Countries served
20
Interface languages
2
Billing currencies

Interface languages

EnglishCzechGermanGreekFrenchHebrewHungarianItalianJapaneseKoreanLithuanianDutchPolishPortugueseRussianSlovakSlovenianSpanishThaiTurkish

Billing currencies

🇺🇸USD🇪🇺EUR

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