About TeleCube CRM
TeleCube CRM is a contact center software from Thulium Sp. z o. o. designed to support the customer service operations. It combines multichannel client support, operational services, and AI integration to help improve customer interactions. The platform allows businesses to manage customer communications effectively, showcasing best practices for multichannel service. With features tailored for both new and existing clients, TeleCube CRM provides reliable solutions to meet evolving business needs. Key capabilities: multichannel support AI integration customer tracking performance analytics reporting tools Best for: organizations that need comprehensive management of customer engagements across multiple channels.
TeleCube CRM, developed by Thulium Sp. z o. o., is a cloud-based customer relationship management (CRM) software designed primarily for call centers and help desks. It aims to streamline customer interactions by offering a range of features such as contact history tracking, missed call management, calendar integration, lead tracking, email integration, call monitoring, and reporting. Additionally, it integrates seamlessly with the TeleCube virtual PBX system, providing a comprehensive customer engagement solution. The user interface of TeleCube CRM is designed to be intuitive and user-friendly, ensuring that call center agents and customer service representatives can navigate the system with ease. The layout is clean and well-organized, allowing users to access essential features without unnecessary complexity. The software incorporates a structured dashboard that provides quick access to customer interactions, call logs, and analytics, making it efficient for users to manage their workflow. The navigation is straightforward, with clearly labeled sections and a logical arrangement of tools, ensuring minimal learning curve for new users. Functionality-wise, TeleCube CRM offers a robust set of features tailored for customer service operations.
Pros & Cons
- +1. Cost-effective calls: Offers significantly cheaper calls, starting from 4 groszy net/min to landlines.
- +2. Global reach: Provides phone numbers from approximately 50 countries, expanding business reach.
- +3. Feature-rich virtual PBX: Includes robust features like IVR, call queuing, and conversation recording to streamline communication.
- +4. Easy implementation: Touted as a modern cloud service that's simple to implement and scale for any business.
- −1. Relies on internet connection: As a VoIP service, its performance is dependent on a stable and high-quality internet connection.
Features
Key features
- 1. Virtual PBX (Wirtualna Centrala)
- A comprehensive tool designed to streamline telecommunications within a company, offering advanced functionalities for managing calls and contacts.
- 2. Cheap Calls
- Provides highly competitive call rates to Polish landlines (from 4 gr net/min) and mobiles (from 8 gr net/min), significantly reducing telecommunication costs.
- 3. Numbers from Approximately 50 Countries
- Offers the flexibility to acquire phone numbers from over 50 different countries, including Polish landline numbers from every numbering zone, facilitating international communication.
- 4. 14-Day Free Trial
- Allows prospective clients to test the virtual switchboard and its functionalities, such as IVR, queuing, and call recording, for 14 days without any commitment.
- 5. Call Recording (Nagrywanie rozmów)
- Enables the recording of conversations for future playback and storage, which can be valuable for quality control, training, or record-keeping.
- 6. Intuitive Customer Panel (Intuicyjny Panel Klienta)
- Provides a comprehensive yet easy-to-use online platform accessible 24/7 for managing telecommunication services, billing, and statistics.
Additional features
- 1. VoIP Telephony for Business
- Core service offering modern internet-based phone communication for businesses.
- 2. Virtual PBX (Wirtualna Centrala)
- An advanced tool for streamlining internal and external company telecommunication, managing calls, and contacts.
- 3. VoIP, Virtual Switchboard, SIP Trunk
- Key technologies and services offered, indicating the breadth of their telecommunication solutions.
- 4. Cheap Calls
- Offers competitive rates for calls to Polish numbers, starting from 4 gr net/min to landlines and 8 gr net/min to mobiles.
- 5. Transfer Landline or Mobile Number
- Allows users to transfer their existing landline or mobile numbers to TeleCube's service.
- 6. 14-Day Free Trial
- A no-obligation trial period to test the virtual switchboard and its features.
- 7. Schedule a Presentation
- Option for potential clients to receive a guided demonstration of the service.
- 8. Modern Cloud Services
- Indicates that their services are hosted in the cloud, offering scalability and ease of implementation.
- 9. Numbers from Approximately 50 Countries
- Provides access to phone numbers from a wide range of international locations, including Polish landline numbers from all numbering zones.
- 10. Up to 70% Lower Bill
- Claims significant cost savings on telecommunication expenses.
- 11. Simple Call Control (Prosta kontrola połączeń)
- Offers online billing with filters and statistics from queues for easy monitoring of calls.
- 12. Intuitive Customer Panel (Intuicyjny Panel Klienta)
- A comprehensive and user-friendly online platform available 24/7 for managing services.
Pricing
Countries & Languages
Available in
Interface languages
Billing currencies
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About TeleCube CRM
TeleCube CRM is a contact center software from Thulium Sp. z o. o. designed to support the customer service operations. It combines multichannel client support, operational services, and AI integration to help improve customer interactions. The platform allows businesses to manage customer communications effectively, showcasing best practices for multichannel service. With features tailored for both new and existing clients, TeleCube CRM provides reliable solutions to meet evolving business needs. Key capabilities: multichannel support AI integration customer tracking performance analytics reporting tools Best for: organizations that need comprehensive management of customer engagements across multiple channels.
TeleCube CRM Details
TeleCube CRM's In-App Market Place
Does TeleCube CRM have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
PLN
Pros & Cons
- 1. Cost-effective calls: Offers significantly cheaper calls, starting from 4 groszy net/min to landlines.
- 2. Global reach: Provides phone numbers from approximately 50 countries, expanding business reach.
- 3. Feature-rich virtual PBX: Includes robust features like IVR, call queuing, and conversation recording to streamline communication.
- 4. Easy implementation: Touted as a modern cloud service that's simple to implement and scale for any business.
- 1. Relies on internet connection: As a VoIP service, its performance is dependent on a stable and high-quality internet connection.
TeleCube CRM's Support Options
Email Address
telecube@thulium.comContact
+48 221 13 14 15TeleCube CRM's Alternatives
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