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Telephone Management Software

by Avaya
No reviews yet
N/AAvailable globally
Quick facts
VendorAvaya
Year launched
StatusN/A
LocationAvaya Headquarters: 350 Mt Kemble Ave, Morristown, NJ 07960, United States
Countries servedGlobal
Languages10
Integrations1+
Free tier
Free trial
Contact sales

About Telephone Management Software

Telephone Management Software is a communication platform from Avaya that provides efficient management of telephone systems. It includes features such as call reporting, usage monitoring, and automated billing so users can effectively track and analyze phone usage. This software helps organizations manage costs and enforce policies related to telephone use. Additionally, it allows integration with existing systems, providing a comprehensive view of communication expenses. Key capabilities: call reporting usage monitoring automated billing system integration policy enforcement Best for: businesses that need to manage and analyze telephone communication effectively.

Telephone Management Software by Avaya is a powerful tool designed to help businesses track, manage, and optimize their telephone usage and expenses. With standout features such as call accounting, call reporting, and call recording, this software provides organizations with valuable insights into their phone communications. The user interface of Avaya's Telephone Management Software is intuitive and user-friendly, making it easy for users to navigate and access the information they need. The design elements are sleek and modern, enhancing the overall user experience and making it a pleasure to use the software on a daily basis. One of the core functionalities that set this software apart from its competitors is its comprehensive call accounting capabilities. Users can track call volume, duration, cost, and other important metrics in real-time, enabling them to make informed decisions about their telephone usage. In terms of performance, Avaya's Telephone Management Software excels in speed, efficiency, and reliability. It is particularly adept at managing large datasets and complex operations, ensuring that users can easily analyze and interpret their telephone data without any delays or glitches.

Pros & Cons

What users like
  • +Provides detailed call tracking and reporting
  • +Helps organizations monitor and optimize telephone usage
  • +Increases visibility into telephone expenses and usage patterns
  • +Enables businesses to identify cost-saving opportunities
  • +Facilitates easy integration with existing telephone systems
  • +Enhances security by monitoring call activity
  • +Offers customizable reporting options for tailored insights
What users flag
  • Limited reporting options compared to other call accounting software
  • Steep learning curve for new users
  • Expensive licensing fees for additional features
  • Limited integration capabilities with other software systems
  • Lack of mobile app for on-the-go access to call data

Features

Key features

Call tracking and monitoring, Detailed call reports, Cost allocation for calls, Caller ID recognition, Call recording and playback, Real-time call data, Integration with CRM systems

Additional features

Call Recording, Call Monitoring, Call Tracking, Call Reporting, Call Logging, Call Routing, Call Queuing, Call Analytics, Call Costing, Call Budgeting, Call Alerts, Call Optimization, Call Categorization, Call Permissions, Call History Viewing, Call Data Analysis

Pricing

Free trial
Free version
Request a quote
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Countries & Languages

Global
Countries served
10
Interface languages
9
Billing currencies

Interface languages

EnglishSpanishFrenchGermanPortugueseItalianDutchChineseJapaneseKorean

Billing currencies

🇺🇸USD🇪🇺EUR🇬🇧GBP🇨🇦CAD🇦🇺AUD🇯🇵JPY🇨🇳CNY🇮🇳INR🇷🇺RUB

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