About Teltrac
Teltrac is a management software from Interpacific Data Management that provides tools for organizational oversight. It includes Support, Careers, and Sitemap features so users can access a comprehensive range of resources. This software helps teams manage employee information and company structure efficiently. Additionally, users can navigate company details easily, making it suitable for human resources and administrative functions. Key capabilities: Support Careers Sitemap Our Company Our Management Team Best for: organizations that need a structured approach to managing personnel and company information.
Teltrac by Interpacific Data Management is a comprehensive call accounting software designed to help organizations manage and analyze their telecommunications expenses effectively. It offers a wide range of features, including detailed call usage reports, cost allocation, fraud detection, and compliance management. The software is capable of handling various types of calls, such as IDD, long distance, local, ISDN, SIP, and more, making it suitable for multi-national enterprises. The user interface of Teltrac is intuitive and user-friendly, with a clean design that makes navigation easy. The dashboard provides a clear overview of call charges, usage patterns, and other key metrics, allowing users to quickly access the information they need. The software also offers automated reports that can be accessed via an internet browser, reducing the workload for users. Teltrac's functionality is extensive, with features that set it apart from its competitors. It supports multi-tenant functionality, allowing organizations to manage calls and call charges across multiple departments and cost centers. The software also includes features for detecting carrier over-billing, preventing fraud, and monitoring call quality.
Pros & Cons
- +1. Automated Reporting: This is a significant advantage. Automated reports can be accessed easily via a web browser, saving time and effort for manual data retrieval and analysis.
- +2. Email Delivery of Reports: Automating report delivery via email streamlines the workflow and reduces the need for manual distribution, further improving efficiency.
- +3. Improved Reconciliation: The software effectively aids in reconciling call charges, potentially reducing errors and improving accuracy.
- −1. While the software claims to support various UC/PBX systems, integration with specific platforms or custom environments may require additional effort and potentially custom development.
- −2. The software may have a steep learning curve for some users due to its comprehensive feature set and advanced analytics capabilities.
- −3. Configuring and maintaining the system may require specialized technical expertise.
Features
Key features
- 1. Comprehensive Telecom Management
- Encompasses call accounting, call recording, and call center data systems, providing a holistic approach to telecom management. This allows for unified control and analysis across different communication aspects.
- 2. Multi-Source Data Aggregation (Call Centre Data Systems)
- Collects data from ACD switches and other sources, offering a unified view of call center metrics. This enables a comprehensive understanding of call center performance.
- 3. Telecom Expense Management (TELTRAC)
- Focuses on controlling, monitoring, and managing telecom usage to reduce expenses across various networks (PBX, IPT, Mobile, Private Voice Networks, Dealer Systems). This helps organizations optimize their telecom spending.
- 4. Advanced Voice Analytics (Implied)
- While not explicitly detailed, the mention suggests sophisticated analysis capabilities beyond basic call accounting. This implies deeper insights into call data, potentially including sentiment analysis or speech analytics.
- 5. Global Support
- Offers global support for their solutions, ensuring assistance is available regardless of location. This is crucial for international organizations.
- 6. Customized Solutions
- Provides customized solutions tailored to specific client needs, demonstrating flexibility and adaptability. This allows for bespoke implementations to meet unique requirements.
Additional features
- 1. Call Centre Data Systems
- Accumulates, manipulates, and analyzes contact center metrics from ACD switches and other data sources. This provides a comprehensive view of call center performance.
- 2. Wallboards, Agent Desktops, and Management Dashboards (Call Centre Data Systems)
- Displays call center data on various interfaces for different user roles. This ensures relevant information is accessible to everyone.
- 3. TELTRAC Call Accounting Systems
- Controls, monitors, and manages telecom usage to reduce expenses. This helps organizations optimize their telecom spending.
- 4. Support for Various Networks (TELTRAC)
- Works with PBX, IPT, Mobile, Private Voice Networks, and Dealer Systems. This ensures broad compatibility with different telecom infrastructures.
- 5. Call Recording
- Enables recording of calls for various business functions. This is useful for training, quality assurance, and compliance.
- 6. Advanced Voice Analytics
- Offers advanced analysis of voice data (details not specified). This provides deeper insights beyond basic call data.
- 7. Software as a Service (SaaS)
- Provides software through a subscription model, hosted and managed by Interpacific. This offers flexibility and reduces IT overhead.
- 8. TEM Consulting Services
- Offers consulting services related to Telecom Expense Management. This provides expert guidance on cost optimization.
- 9. Project Management
- Provides project management services for solution deployment. This ensures smooth and efficient implementations.
- 10. Global Support Centre
- Offers support to clients worldwide. This provides assistance regardless of location.
- 11. Customised Solutions
- Develops solutions tailored to specific client needs. This allows for bespoke implementations.
- 12. Education and Trainings
- Provides training and educational resources for users. This ensures effective use of the solutions.
Pricing
Countries & Languages
Interface languages
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About Teltrac
Teltrac is a management software from Interpacific Data Management that provides tools for organizational oversight. It includes Support, Careers, and Sitemap features so users can access a comprehensive range of resources. This software helps teams manage employee information and company structure efficiently. Additionally, users can navigate company details easily, making it suitable for human resources and administrative functions. Key capabilities: Support Careers Sitemap Our Company Our Management Team Best for: organizations that need a structured approach to managing personnel and company information.
Teltrac Details
Teltrac's In-App Market Place
Does Teltrac have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), JPY (¥), AUD ($), CAD ($), CHF (CHF), CNY (¥), SEK (kr)
Pros & Cons
- 1. Automated Reporting: This is a significant advantage. Automated reports can be accessed easily via a web browser, saving time and effort for manual data retrieval and analysis.
- 2. Email Delivery of Reports: Automating report delivery via email streamlines the workflow and reduces the need for manual distribution, further improving efficiency.
- 3. Improved Reconciliation: The software effectively aids in reconciling call charges, potentially reducing errors and improving accuracy.
- 1. While the software claims to support various UC/PBX systems, integration with specific platforms or custom environments may require additional effort and potentially custom development.
- 2. The software may have a steep learning curve for some users due to its comprehensive feature set and advanced analytics capabilities.
- 3. Configuring and maintaining the system may require specialized technical expertise.
Teltrac's Support Options
Email Address
support@interpac.com.hkContact
(+632) 888 6241Teltrac's Alternatives
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