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Textel

by Capacity · Since 2017
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ActiveAvailable globallyCloud
Quick facts
VendorCapacity
Year launched2017
StatusActive
Location6665 Delmar Blvd, Ste 3000, University City, Missouri 63130, US
Countries servedGlobal
Languages16
Integrations6+
Free tierN/A
Free trialN/A
Contact salesYES

About Textel

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Capacity, now incorporating Textel, is a cutting-edge platform designed to revolutionize SMS marketing by leveraging artificial intelligence to create personalized, real-time conversations that drive customer engagement and boost revenue. Unlike traditional mass SMS campaigns that often feel impersonal and generic, Capacity transforms messaging into dynamic, two-way interactions that foster stronger relationships between businesses and their customers. With its AI-powered automation, conversational AI, and seamless CRM integration, the platform offers a comprehensive solution for businesses looking to enhance their communication strategies. By enabling intelligent, data-driven outreach, Capacity empowers organizations to connect with their audience in a more meaningful and efficient manner. One of the key strengths of Capacity is its intuitive and user-friendly interface. The platform is designed to ensure that businesses can manage SMS campaigns effortlessly, offering a streamlined dashboard that provides a clear overview of campaigns, analytics, and customer interactions. The navigation is simple and efficient, allowing users to access important features quickly without unnecessary complexity.

Pros & Cons

Pros
  • Enables client outreach even when away from the physical location.
  • Facilitates advance scheduling for monthly promotions and targeted group outreach.
  • Allows instant notifications for urgent updates like weather changes or employee unavailability.
  • User-friendly interface with easy-to-learn steps once familiarized.
Cons
  • Character limit (160) for texts before splitting messages.
  • Initial setup of campaigns involves multiple steps, which might take some adjustment.

Features

Key features

SMS Intelligent Virtual Agent (IVA)

Delivers personalized SMS conversations and impactful campaigns that drive engagement, boost revenue, and improve customer experience.

SMS AI Automation

Sends targeted SMS marketing messages for increased engagement and automates follow-ups with keyword-based triggers and workflows.

Conversational AI

Facilitates two-way messaging for real-time engagement, transforming mass SMS into one-on-one interactions for relationship building.

CRM Integration

Enables CRM-powered SMS campaigns for personalized outreach by automatically syncing customer data and segmenting audiences.

SMS Analytics & Insights

Provides real-time SMS analytics for campaign performance monitoring, tracking delivery, response rates, and engagement for data-driven decisions.

Additional features

SMS Intelligent Virtual Agent (IVA)

Delivers personalized SMS conversations and impactful campaigns that drive engagement, boost revenue, and improve customer experience.

SMS AI Automation

Sends targeted SMS marketing messages for increased engagement and automates follow-ups with keyword-based triggers and workflows.

Conversational AI

Facilitates two-way messaging for real-time engagement, transforming mass SMS into one-on-one interactions for relationship building.

CRM Integration

Enables CRM-powered SMS campaigns for personalized outreach by automatically syncing customer data and segmenting audiences.

SMS Analytics & Insights

Provides real-time SMS analytics for campaign performance monitoring, tracking delivery, response rates, and engagement for data-driven decisions.

Enterprise-Grade Security

Protects customer data with opt-in/opt-out management and built-in security safeguards, ensuring compliance with texting regulations.

Intelligent Virtual Agents

Provides general intelligent virtual agent functionality to automate and improve customer interactions.

Agent Assist + Live Support

Offers tools to aid live support agents, enhancing their ability to provide efficient and effective customer service.

Campaigns + Workflows

Enables the creation and management of marketing campaigns and automated workflows to streamline business processes.

Insights + Analytics

Delivers general analytics and reporting functionality to provide valuable data for informed decision-making.

Integrations

Offers the ability to integrate with other software, expanding the platform's capabilities and compatibility.

Increase Deflections

Provides functionality that increases the deflection of calls, reducing the workload on live agents.

Reduce Handle Time

Offers functionality that reduces customer service handle time, improving efficiency and customer satisfaction.

Increase Conversions

Provides functionality that increases conversions, driving sales and revenue growth.

Automate Processes

Provides functionality that automates business processes, improving efficiency and reducing manual effort.

Pricing

Free trial
Free version
Request a quote
Promo Offer

Countries & Languages

Global
Countries served
16
Interface languages
31
Billing currencies

Interface languages

ArabicEnglishFrenchGermanSpanishPortugueseItalianDutchRussianChineseJapaneseKoreanHindiBengaliPunjabiUrdu

Billing currencies

🇺🇸USD🇪🇺EUR🇬🇧GBP🇨🇦CAD🇦🇺AUD🇯🇵JPY🇨🇭CHF🇲🇽MXN🇨🇳CNY🇮🇳INR🇷🇺RUB🇧🇷BRL🇸🇬SGD🇭🇰HKD🇸🇪SEK🇳🇴NOK🇩🇰DKK🇦🇪AED🇸🇦SAR🇿🇦ZAR🇳🇿NZD🇰🇷KRW🇵🇱PLN🇹🇷TRY🇹🇭THB🇲🇾MYR🇮🇩IDR🇵🇭PHP🇻🇳VND🇦🇷ARS🇨🇱CLP

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