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Textline

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Software Status:Active

About Textline

Textline is a messaging software from Textline that provides businesses with a platform for customer communication. It includes features such as text messaging, team collaboration, and automated responses so that companies can engage with their customers more effectively. The software allows for easy integration with existing tools, enabling businesses to manage conversations within one interface. Textline also supports multiple users, which facilitates teamwork when addressing customer inquiries. Key capabilities: text messaging team collaboration automated responses reporting and analytics integration with tools Best for: businesses that need an efficient way to communicate with customers via text.

Textline Details

Vendor
Textline
Year Launched
2015
Location
1901 Avenue of the Stars, Suite 200, Los Angeles, California 90067, US
Deployment
cloud, ios, android
Training Options
documentation, videos
Countries Served
All Countries
Languages
English, Spanish, French, German, Italian, Dutch, Portuguese, Russian, Japanese, Chinese, Korean, Arabic, Turkish, Hindi, Bengali, Gujarati, Telugu, Marathi, Tamil, Urdu, Punjabi, Polish, Ukrainian, Czech, Swedish, Norwegian, Danish, Finnish, Greek, Hungarian, Romanian, Slovak, Thai, Vietnamese, Indonesian
Users
Customer Support Teams, Sales Teams, Marketing Teams, Logistics Teams, Enterprise Teams, Small Businesses, Mid-Market Businesses
Industries Served
Healthcare, Education, Hospitality, Dispatch and Logistics, Technology
Tags
Customer Success, Customer Communications Management, Customer Service, Customer Support, Lead Generation, Sales Engagement Platform, SMS Marketing, Patient Engagement

Textline's In-App Market Place

Does Textline have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

1

Mini Apps

N/A

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), JPY (¥), AUD (A$), CAD (C$), CHF (Fr), CNY (¥), SEK (kr), INR (₹), ZAR (R), NOK (kr), SGD (S$), HKD (HK$), DKK (kr), MXN (Mex$), NZD (NZ$), KRW (₩), TRY (₺).

Pros & Cons

  • Strong Security and Compliance: Highlights SOC-2, HIPAA, and TCPA compliance.
  • Team Collaboration Focus: Built for multi-user environments with features like a unified inbox and whispers.
  • Versatile Use Cases: Applicable to customer support, sales, marketing, and operations.
  • Automation Capabilities: Offers auto-replies and scheduled messages for efficiency.
  • Integrations with Popular Tools: Connects with CRM, support, and automation platforms.
  • Scalability: Caters to small businesses, mid-market, and enterprise clients.
  • Actionable Metrics: Provides built-in analytics to track performance.
  • Learning Curve for All Features: While user-friendly, mastering all automation and advanced features might take time.
  • Reliance on Mobile Numbers: Business texting relies on phone numbers, which might not be the preferred channel for all customers or internal communication scenarios.
  • Limited Context Compared to Other Channels: SMS can be less ideal for complex issues that might benefit from richer media or longer explanations found in email or calls.

Textline's Support Options

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