Textline logo

Textline

by Textline · Since 2015
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ActiveAvailable globallyCloud
Quick facts
VendorTextline
Year launched2015
StatusActive
Location1901 Avenue of the Stars, Suite 200, Los Angeles, California 90067, US
Countries servedGlobal
Languages35
Integrations19+
Free tierN/A
Free trialN/A
Contact salesYES

About Textline

Textline is a messaging software from Textline that provides businesses with a platform for customer communication. It includes features such as text messaging, team collaboration, and automated responses so that companies can engage with their customers more effectively. The software allows for easy integration with existing tools, enabling businesses to manage conversations within one interface. Textline also supports multiple users, which facilitates teamwork when addressing customer inquiries. Key capabilities: text messaging team collaboration automated responses reporting and analytics integration with tools Best for: businesses that need an efficient way to communicate with customers via text.

Textline is a versatile customer messaging platform designed to enhance communication between businesses and their customers via SMS. It is primarily aimed at customer success teams, sales teams, and other departments that need to maintain efficient, real-time communication with clients. The software provides businesses with the ability to manage text messages, set up automated workflows, and integrate with various customer support and CRM systems. Textline’s core features focus on streamlining communication and improving customer engagement, making it particularly valuable for customer support teams and businesses that require a reliable and responsive messaging platform. The user interface of Textline is straightforward and easy to navigate, with a clean, modern design. The platform offers a dashboard that is simple to understand, even for users with minimal technical experience. The primary navigation elements, such as message threads, customer information, and team settings, are all accessible through intuitive tabs, making it easy for users to find the information they need.

Pros & Cons

Pros
  • Strong Security and Compliance: Highlights SOC-2, HIPAA, and TCPA compliance.
  • Team Collaboration Focus: Built for multi-user environments with features like a unified inbox and whispers.
  • Versatile Use Cases: Applicable to customer support, sales, marketing, and operations.
  • Automation Capabilities: Offers auto-replies and scheduled messages for efficiency.
  • Integrations with Popular Tools: Connects with CRM, support, and automation platforms.
  • Scalability: Caters to small businesses, mid-market, and enterprise clients.
  • Actionable Metrics: Provides built-in analytics to track performance.
Cons
  • Learning Curve for All Features: While user-friendly, mastering all automation and advanced features might take time.
  • Reliance on Mobile Numbers: Business texting relies on phone numbers, which might not be the preferred channel for all customers or internal communication scenarios.
  • Limited Context Compared to Other Channels: SMS can be less ideal for complex issues that might benefit from richer media or longer explanations found in email or calls.

Features

Key features

Business Texting Platform

Designed for team-based communication via SMS.

Multi-User Platform

Enables collaboration among team members.

Unified Inbox

Consolidates all text conversations into a single view.

Two-Way Texting

Facilitates real-time, one-on-one conversations.

Mass Texting (Broadcast)

Allows sending messages to many contacts simultaneously.

Automations

Enables setting up auto-replies and scheduled messages.

Security and Compliance

Prioritizes security with SOC-2 certification and HIPAA/TCPA compliance.

Integrations

Connects with various business software like Salesforce, HubSpot, and Zendesk.

Additional features

Business Texting Software

Core functionality for sending and receiving SMS for business purposes.

Secure Platform

Emphasizes security and data protection.

Modern Customer Support

Tools tailored for customer service via text.

Sales Communication

Features to aid sales teams in engaging with prospects.

Marketing Campaigns

Capabilities for SMS marketing and promotions.

Logistics Coordination

Tools for internal communication and field team coordination.

Fast Communication

Enables quick and efficient two-way conversations.

Friendly Channel

Positions texting as a preferred and approachable communication method.

Convenient Communication

Offers a convenient way for customers to interact with businesses.

Scale Communication

Allows teams to handle more conversations simultaneously.

Team Collaboration

Platform built for multiple users to work together on text conversations.

Productivity Boost

Aims to improve team efficiency through streamlined communication.

SOC-2 Certified

Meets a high standard for security and data protection.

HIPAA Compliant

Suitable for healthcare organizations needing secure communication.

TCPA Compliant

Helps users adhere to regulations regarding text messaging.

SMS Registration Guidance

Assists users with the necessary registration processes.

New Phone Number Option

Ability to acquire a dedicated business texting number.

Text-Enable Existing Number

Option to use an existing business phone number for texting.

Departments

Allows organizing team members into different departments.

Colleague Invites

Simple process for adding team members to the platform.

Contact Import

Enables bringing in existing customer contacts.

Personalization with Variable Fields

Ability to customize messages with contact-specific information.

Emojis and Photos

Option to include multimedia in text messages.

Group Texting

Send messages to multiple recipients and manage replies in a single thread.

Text Templates (Shortcuts)

Create and save canned responses for quick replies.

Schedule Messages

Ability to plan and send messages at a future date and time.

Actionable Data (Metrics)

Provides insights into key performance indicators.

Built-in Metrics

Offers analytics to track message delivery, response rates, and team performance.

Integrations

Connects with Salesforce, HubSpot, Zendesk Support, Zendesk Sell, Talkdesk, Aircall, Pipedrive, Zapier, Freshdesk, and Slack.

Mass Texting (Broadcast Text Messages)

Send one-way messages to a large number of contacts.

SMS Surveys (CSAT, NPS, Custom)

Gather customer feedback via text-based surveys.

Automated Replies (Auto-Replies)

Set up automatic responses to incoming messages.

Workflow Automation

Tools to automate texting-related processes.

Address Book

Centralized management of contacts.

Announcements

Send out important updates or notifications via text.

Messaging

Core functionality for sending and receiving individual text messages.

Routing

Ability to direct conversations to the appropriate team members or departments.

Tag Management

Organize and categorize conversations and contacts with tags.

Unified Inbox

A single interface to view and manage all text conversations.

Whispers

Internal notes or messages between team members within a conversation.

Conversation Management

Tools for organizing and handling text threads.

Mobile Apps

Availability on mobile devices for on-the-go communication.

Admin Controls

Features for managing the Textline account and team.

Chrome Plugin

Integration with the Chrome browser for easier access.

Facebook and Instagram Integration (likely for contact management or outreach - details not fully clear).
API Access

Allows developers to integrate Textline with other systems.

Solutions for Small Business

Tailored features and plans for smaller teams.

Solutions for Mid-Market

Features and plans suitable for growing businesses.

Solutions for Enterprise

Scalable solutions for large organizations.

Support Solutions

Features designed for customer support teams.

Sales Solutions

Tools to enhance sales communication.

Operations Solutions

Features to improve internal and logistical communication.

Marketing Solutions

Tools for SMS-based marketing campaigns.

Platform Solutions (various use cases like automated messages, bulk SMS, notifications, etc.).
Support Resources (guides, help center).
Partners Program (for referrals).

Pricing

Free trial
Free version
Request a quote
Promo Offer

Monthly plans

Limited
USD 20/mo
billed monthly
Standard
USD 30/mo
billed monthly
Pro
USD 50/mo
billed monthly

Countries & Languages

Global
Countries served
35
Interface languages
19
Billing currencies

Interface languages

EnglishSpanishFrenchGermanItalianDutchPortugueseRussianJapaneseChineseKoreanArabicTurkishHindiBengaliGujaratiTeluguMarathiTamilUrduPunjabiPolishUkrainianCzechSwedishNorwegianDanishFinnishGreekHungarianRomanianSlovakThaiVietnameseIndonesian

Billing currencies

🇺🇸USD🇪🇺EUR🇬🇧GBP🇯🇵JPY🇦🇺AUD🇨🇦CAD🇨🇭CHF🇨🇳CNY🇸🇪SEK🇮🇳INR🇿🇦ZAR🇳🇴NOK🇸🇬SGD🇭🇰HKD🇩🇰DKK🇲🇽MXN🇳🇿NZD🇰🇷KRW🇹🇷TRY

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