About TextSMS4Dynamics
TextSMS4Dynamics is an app for Microsoft Dynamics 365 CRM that enables two-way SMS and MMS messaging directly within the CRM interface. It supports automated messages, message templates, and stores conversation histories for sales and service teams.
TextSMS4Dynamics is a productivity app from Inogic that integrates SMS and MMS messaging capabilities directly into Microsoft Dynamics 365 CRM. It allows sales and service teams to engage with customers through text without leaving their CRM environment. Key features include two-way messaging, workflow-based automation for sending reminders and confirmations, and support for multimedia content like images and emojis. The app maintains a complete history of conversations, associating them with the relevant CRM records. Pricing is quote-based, and a free trial is available. The product is a cloud-based, web browser-accessible solution designed for businesses using Dynamics 365 to streamline customer communication.
Pros & Cons
- Integrates directly into Microsoft Dynamics 365 CRM for a unified workflow.
- Supports both individual and automated bulk SMS messaging.
- Enables two-way conversations with customers via text and MMS.
- Maintains a complete history of conversations within CRM for context.
- Offers a free trial to test the functionality.
- Pricing is not publicly listed and requires a quote.
- Requires an existing Microsoft Dynamics 365 CRM environment to function.
Features
Key features
Send and receive SMS and MMS messages directly within Dynamics 365 CRM.
Trigger SMS messages automatically using custom workflows for actions like order confirmations or appointment reminders.
Stores and tracks full message histories within CRM, organized into unique message sessions for easy review.
Send and receive messages with emojis and images to enhance customer interactions.
Create universal message templates that can be used across all record types in CRM for consistent communication.
Additional features
Automatically map incoming messages to CRM records using mobile numbers.
Highlights unread messages to ensure prompt responses from sales and service teams.
Provides a chat-like interface to manage conversations with options to accept, decline, or view messages.
Allows teams to manage conversations and stay updated on customer interactions within a shared inbox.
Pricing
Countries & Languages
Interface languages
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About TextSMS4Dynamics
TextSMS4Dynamics is an app for Microsoft Dynamics 365 CRM that enables two-way SMS and MMS messaging directly within the CRM interface. It supports automated messages, message templates, and stores conversation histories for sales and service teams.
TextSMS4Dynamics Details
TextSMS4Dynamics's In-App Market Place
Does TextSMS4Dynamics have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
0
Mini Apps
Pricing Options
Accepted Payment Currencies
Pros & Cons
- Integrates directly into Microsoft Dynamics 365 CRM for a unified workflow.
- Supports both individual and automated bulk SMS messaging.
- Enables two-way conversations with customers via text and MMS.
- Maintains a complete history of conversations within CRM for context.
- Offers a free trial to test the functionality.
- Pricing is not publicly listed and requires a quote.
- Requires an existing Microsoft Dynamics 365 CRM environment to function.
TextSMS4Dynamics's Support Options
Email Address
crm@inogic.comDocumentation
https://docs.inogic.com/textsms4dynamicsTextSMS4Dynamics's Alternatives
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