About The Loop Experience Platform
The Loop use Platform is a customer and employee use software from Benbria that delivers real-time feedback, analytics, kiosks, messaging tools, and more. It includes Loop Messaging, Loop CXM, Loop Blissful Kiosk, Loop Elegant Kiosk, and Loop Nugget Kiosk so organizations can capture real-time customer feedback everywhere and communicate effectively with customers. The platform measures loyalty, satisfaction, and effort, enabling businesses to make data-driven decisions based on instant insights. With its ability to support various kiosk types and messaging solutions, it helps organizations engage with customers in diverse environments. Key capabilities: Loop Messaging Loop CXM Loop Blissful Kiosk Loop Elegant Kiosk Loop Nugget Kiosk Best for: businesses that need to manage customer experiences and gather feedback efficiently.
The Loop Experience Platform (LEP) by Benbria represents a dynamic evolution in customer experience (CX) software, specifically tailored for real-time experience management. Its standout quality lies in its capacity to serve brands operating in both digital and physical spaces—particularly location-based operations such as hospitality, healthcare, retail, and education. The platform is designed not merely to collect feedback, but to transform that feedback into actionable insights that businesses can use to improve services on the spot. At its core, LEP empowers organizations to listen to customer input across various touchpoints, engage in two-way communication through a centralized inbox, analyze this input with recognized CX metrics like NPS, CSAT, and CES, and act swiftly to resolve issues through automation and AI-powered ticketing. This comprehensive cycle—listen, engage, analyze, act—is foundational to the platform's effectiveness, setting it apart from other CX tools that focus heavily on survey collection alone. Ease of use is clearly a design priority for LEP, as suggested by its shared inbox system and real-time response functionalities.
Pros & Cons
- +Enables real-time customer feedback and issue resolution.
- +Integrates multiple communication touchpoints (WhatsApp, Facebook, etc.).
- +Provides valuable trend insights for response timing and service improvements.
- +Easy setup and user-friendly dashboard with detailed analytics.
- +Live feedback allows for immediate service adjustments.
- +Strong customer support with quick responses.
- +Helps businesses track customer experiences efficiently.
- +Offers daily digest reports for better tracking.
- −WhatsApp Business integration needs improvements (lockout issues, lack of automation).
- −Exporting data to CRM systems could be more streamlined.
- −Dashboard analytics could allow for more flexible date range selections.
- −Some feedback responses lack enough detail for actionable responses.
- −Unclear survey delivery for multi-day events.
Features
Key features
- Real-Time Experience Management (Online & Offline)
- The Loop's core and unique value proposition is its ability to manage customer experiences in real-time across both online and crucial location-based operations. This holistic approach ensures feedback and engagement are captured and acted upon immediately, regardless of where the customer interaction occurs.
- AI-Powered Automation and "Close the Loop"
- The platform leverages AI to automate actions based on collected feedback, ensuring that issues are resolved promptly and efficiently. This "close the loop" functionality is critical for proactive problem-solving and significantly enhances the customer experience.
- Omnichannel Real-Time Feedback Capture
- The Loop collects customer feedback at every key touchpoint (both online and offline) in the customer journey. This provides a comprehensive, 360-degree view of the customer experience, enabling businesses to understand their audience deeply.
- Shared Inbox for Real-Time Communication
- A distinctive feature is the central shared inbox that enables real-time responses to customers. This streamlines communication and ensures that customer inquiries and feedback are addressed swiftly and collaboratively by relevant teams.
- Industry-Standard CX Metrics & Custom Dashboards
- The software allows businesses to analyze customer experience data using well-established methodologies like Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Customer Effort Score (CES). Custom dashboards provide tailored insights for different stakeholders.
- Mobility and Team Mobilization
- The platform is designed to mobilize teams to act on customer feedback and resolve issues promptly. This focus on internal operational efficiency ensures that insights translate into immediate, impactful improvements in customer experience.
Additional features
- Real-Time Feedback Capture
- Collects customer feedback as interactions happen.
- Real-Time Messaging
- Enables immediate communication with customers.
- Ticketing
- Manages and tracks customer issues for resolution.
- Insights
- Provides data-driven understanding of customer experiences.
- Automation
- Automates actions and workflows based on feedback.
- AI (Artificial Intelligence)
- Utilizes AI to enhance customer experience management, driving engagement and efficiency.
- Location-Based Operations Management
- Specifically designed for businesses with physical locations to manage experiences there.
- Communicate and Engage with Customers
- Tools for interacting with the customer base.
- Measure Every Experience
- Tracks performance across all customer touchpoints.
- Online Feedback Collection
- Gathers feedback from digital interactions.
- Offline Feedback Collection
- Gathers feedback from physical interactions.
- Comprehensive Customer Journey View
- Provides a holistic understanding of the customer's path.
- Shared Inbox
- A centralized messaging hub for team collaboration and real-time responses.
- Measure Loyalty (NPS)
- Calculates Net Promoter Score to gauge customer loyalty.
- Measure Satisfaction (CSAT)
- Calculates Customer Satisfaction score.
- Measure Effort (CES)
- Calculates Customer Effort Score.
- Custom Dashboards
- Allows for tailored reporting and data visualization.
- Automate Action
- Sets up automatic triggers based on feedback.
- Close the Loop
- Ensures customer feedback leads to tangible actions and resolutions.
- Mobilizing Teams
- Enables quick assignment and notification of relevant personnel to address issues.
- Prompt Issue Resolution
- Focuses on quickly solving customer problems.
Pricing
Countries & Languages
Interface languages
Billing currencies
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About The Loop Experience Platform
The Loop use Platform is a customer and employee use software from Benbria that delivers real-time feedback, analytics, kiosks, messaging tools, and more. It includes Loop Messaging, Loop CXM, Loop Blissful Kiosk, Loop Elegant Kiosk, and Loop Nugget Kiosk so organizations can capture real-time customer feedback everywhere and communicate effectively with customers. The platform measures loyalty, satisfaction, and effort, enabling businesses to make data-driven decisions based on instant insights. With its ability to support various kiosk types and messaging solutions, it helps organizations engage with customers in diverse environments. Key capabilities: Loop Messaging Loop CXM Loop Blissful Kiosk Loop Elegant Kiosk Loop Nugget Kiosk Best for: businesses that need to manage customer experiences and gather feedback efficiently.
The Loop Experience Platform Details
The Loop Experience Platform's In-App Market Place
Does The Loop Experience Platform have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), CAD (C$), AUD (A$), JPY (¥), CHF (Fr), CNY (¥), INR (₹), RUB (₽)
Pros & Cons
- Enables real-time customer feedback and issue resolution.
- Integrates multiple communication touchpoints (WhatsApp, Facebook, etc.).
- Provides valuable trend insights for response timing and service improvements.
- Easy setup and user-friendly dashboard with detailed analytics.
- Live feedback allows for immediate service adjustments.
- Strong customer support with quick responses.
- Helps businesses track customer experiences efficiently.
- Offers daily digest reports for better tracking.
- WhatsApp Business integration needs improvements (lockout issues, lack of automation).
- Exporting data to CRM systems could be more streamlined.
- Dashboard analytics could allow for more flexible date range selections.
- Some feedback responses lack enough detail for actionable responses.
- Unclear survey delivery for multi-day events.
The Loop Experience Platform's Support Options
Email Address
support@benbria.comContact
1-(844) 864-0003Documentation
https://benbria.com/resources/white-papers/Chatbot
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