About The Loop Experience Platform

The Loop use Platform is a customer and employee use software from Benbria that delivers real-time feedback, analytics, kiosks, messaging tools, and more. It includes Loop Messaging, Loop CXM, Loop Blissful Kiosk, Loop Elegant Kiosk, and Loop Nugget Kiosk so organizations can capture real-time customer feedback everywhere and communicate effectively with customers. The platform measures loyalty, satisfaction, and effort, enabling businesses to make data-driven decisions based on instant insights. With its ability to support various kiosk types and messaging solutions, it helps organizations engage with customers in diverse environments. Key capabilities: Loop Messaging Loop CXM Loop Blissful Kiosk Loop Elegant Kiosk Loop Nugget Kiosk Best for: businesses that need to manage customer experiences and gather feedback efficiently.

The Loop Experience Platform Details

Vendor
Benbria
Year Launched
2007
Location
390 March Road Suite 110 Ottawa, ON K2K 0G7
Deployment
cloud
Training Options
documentation, videos, live online, in person
Countries Served
All Countries
Languages
English, Spanish, French, German, Italian, Portuguese, Japanese, Chinese, Korean, Dutch, Russian, Arabic, Turkish, Swedish, Norwegian, Danish
Users
Customer Experience Managers, Operations Managers, Hospitality Managers, Hotel General Managers, Restaurant Managers, Facilities Managers, Campus Administrators, Retail Store Managers, Marketing Managers, Guest Services Coordinators, Healthcare Administrators, Event Coordinators
Industries Served
Hospitality, Healthcare, Retail, Education, Food Services, Facilities Management, Travel, Event Management
Tags
Customer Engagement, Customer Experience, Benbria

The Loop Experience Platform's In-App Market Place

Does The Loop Experience Platform have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

1

Mini Apps

N/A

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), CAD (C$), AUD (A$), JPY (¥), CHF (Fr), CNY (¥), INR (₹), RUB (₽)

Pros & Cons

  • Enables real-time customer feedback and issue resolution.
  • Integrates multiple communication touchpoints (WhatsApp, Facebook, etc.).
  • Provides valuable trend insights for response timing and service improvements.
  • Easy setup and user-friendly dashboard with detailed analytics.
  • Live feedback allows for immediate service adjustments.
  • Strong customer support with quick responses.
  • Helps businesses track customer experiences efficiently.
  • Offers daily digest reports for better tracking.
  • WhatsApp Business integration needs improvements (lockout issues, lack of automation).
  • Exporting data to CRM systems could be more streamlined.
  • Dashboard analytics could allow for more flexible date range selections.
  • Some feedback responses lack enough detail for actionable responses.
  • Unclear survey delivery for multi-day events.

The Loop Experience Platform's Support Options

The Loop Experience Platform's Alternatives