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The Real PBX

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Software Status:Active

About The Real PBX

The Real PBX is a cloud-based communication platform from The Real PBX that provides VoIP phone services for businesses. It offers features such as call recording, call forwarding, and voicemail to email so that companies can manage their communications effectively. With real-time analytics and an easy-to-use interface, users can monitor call performance and improve customer interactions. The platform supports various integration options with CRM systems and other business tools, making it suitable for diverse business environments. Key capabilities: call recording call tracking voicemail to email CRM integration multi-device support Best for: small to medium-sized businesses that need a reliable phone system for efficient communication.

The Real PBX Details

Vendor
The Real PBX
Year Launched
2004
Location
3 Willow Close, Holborough Lakes Snodland, Kent England, ME65FA
Deployment
cloud
Training Options
documentation, videos, live online, in person
Countries Served
All Countries
Languages
English, Spanish, French, German, Italian, Portuguese, Chinese, Japanese, Korean, Hindi
Users
Small and Medium Businesses (SMBs), Enterprises, Call Centers, Customer Support Teams, Remote Workers, IT Administrators
Industries Served
Telecommunications, E-commerce, Healthcare, Finance and Banking, Education, Travel and Hospitality, Retail, Government Services
Tags
Cloud PBX, VoIP, Unified Communications, Virtual Phone System, Business Communication, Call Routing, Auto Attendant, Call Recording, SIP Trunking, Telephony, Remote Working, Collaboration, IVR, Call Queues

The Real PBX's In-App Market Place

Does The Real PBX have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

1

Mini Apps

N/A

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($)

Pros & Cons

  • Easy to Use Interface: Gary E. highlights the simple and easy-to-use dialer interface. The negative review also mentions the software being "customer-friendly."
  • Helpful and Supportive Team (according to one review): Gary E. praises the PBX team as helpful and supportive, even when facing minor technical issues.
  • Feature-Rich: The website and Gary E.'s review indicate a comprehensive set of features, including IVR, call forwarding, call barging, call recording, and analytics.
  • Good Value for Money (according to one review): Gary E. rates the value for money as good.
  • Long-Term User (one review): Gary E. has been using the service for over two years, suggesting some level of satisfaction and reliability.
  • Terrible Customer Service (according to one review): Hirdey S. describes an "awful experience" with "worst customer service," citing long wait times (50-60 minutes) and unavailable chat support.
  • Rude Staff (according to one review): Hirdey S. specifically mentions one staff member as being rude.
  • Frequent Problems (according to one review): Hirdey S. states that there are "some or other problem" every day.
  • Conflicting Reviews: The two reviews present very different experiences, making it difficult to gauge the true quality of customer service.
  • Limited Number of Reviews: Only two reviews are available, which may not be fully representative of the overall customer experience.

The Real PBX's Support Options

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