About The Real PBX
The Real PBX is a cloud-based communication platform from The Real PBX that provides VoIP phone services for businesses. It offers features such as call recording, call forwarding, and voicemail to email so that companies can manage their communications effectively. With real-time analytics and an easy-to-use interface, users can monitor call performance and improve customer interactions. The platform supports various integration options with CRM systems and other business tools, making it suitable for diverse business environments. Key capabilities: call recording call tracking voicemail to email CRM integration multi-device support Best for: small to medium-sized businesses that need a reliable phone system for efficient communication.
The Real PBX by The Real PBX is a feature-rich cloud-based PBX software designed to meet the communication needs of businesses across various sectors, including small and medium enterprises, large corporations, call centers, and remote teams. This versatile platform offers a comprehensive suite of communication tools that aim to enhance collaboration, streamline communication processes, and support customer engagement efforts. Its key features include toll-free numbers, virtual extensions, call routing, and voicemail services, making it a robust solution for modern business environments. The user interface of The Real PBX is designed for simplicity and efficiency. Users can easily navigate the platform thanks to its clean layout and logical structure. Key functions such as call management, voicemail configuration, and extension setup are intuitively accessible, reducing the learning curve for new users. The dashboard provides a real-time overview of call activities and system status, allowing IT administrators to manage operations efficiently. However, while functional, the interface could benefit from more customization options and visual enhancements to provide a more engaging user experience. Functionality is where The Real PBX truly shines.
Pros & Cons
- +Easy to Use Interface: Gary E. highlights the simple and easy-to-use dialer interface. The negative review also mentions the software being "customer-friendly."
- +Helpful and Supportive Team (according to one review): Gary E. praises the PBX team as helpful and supportive, even when facing minor technical issues.
- +Feature-Rich: The website and Gary E.'s review indicate a comprehensive set of features, including IVR, call forwarding, call barging, call recording, and analytics.
- +Good Value for Money (according to one review): Gary E. rates the value for money as good.
- +Long-Term User (one review): Gary E. has been using the service for over two years, suggesting some level of satisfaction and reliability.
- −Terrible Customer Service (according to one review): Hirdey S. describes an "awful experience" with "worst customer service," citing long wait times (50-60 minutes) and unavailable chat support.
- −Rude Staff (according to one review): Hirdey S. specifically mentions one staff member as being rude.
- −Frequent Problems (according to one review): Hirdey S. states that there are "some or other problem" every day.
- −Conflicting Reviews: The two reviews present very different experiences, making it difficult to gauge the true quality of customer service.
- −Limited Number of Reviews: Only two reviews are available, which may not be fully representative of the overall customer experience.
Features
Key features
- Hosted PBX
- Cloud-based phone system connecting employees and departments on any device, anywhere.
- Toll-Free Numbers
- Toll-free numbers for customers in various countries (US, UK, Australia, etc.).
- VoIP Phone Solutions
- Phone system solutions for various communication needs.
- Contact Center Solutions
- Ready-to-use contact center solutions for businesses of any size.
- Unlimited Calling
- Unlimited inbound, outbound, or blended calling.
- Remote Connectivity
- Connect and monitor agents and branches located anywhere.
- Free Setup and Maintenance
- No charge for setup or maintenance of the system.
Additional features
- Hosted PBX
- Cloud-based phone system connecting employees and departments on any device, anywhere.
- Toll-Free Numbers
- Toll-free numbers for customers in various countries (US, UK, Australia, etc.).
- VoIP Phone Solutions
- Phone system solutions for various communication needs.
- Contact Center Solutions
- Ready-to-use contact center solutions for businesses of any size.
- Unlimited Calling
- Unlimited inbound, outbound, or blended calling.
- Remote Connectivity
- Connect and monitor agents and branches located anywhere.
- Free Setup and Maintenance
- No charge for setup or maintenance of the system.
- Hosted IVR
- Hosted Interactive Voice Response system (implied from "Contact Center Features").
- Call Forwarding
- Ability to forward calls (implied from "Contact Center Features").
- ACD
- Automatic Call Distribution (implied from "Contact Center Features").
- Call Blast
- Ability to send simultaneous calls to a group of people (implied from "Contact Center Features").
- Call Recording
- Call recording capabilities (implied from "Contact Center Features").
- Predictive Dialer
- (Listed as a separate service, but could be integrated).
- SIP Trunking
- (Listed as a separate service, but could be integrated).
- Softphone Download
- Availability of softphone applications.
- FAQ
- Frequently Asked Questions section.
- Blog
- Company blog for updates and information.
- Live Chat Support
- Live chat support availability.
- 60% Savings on Average
- Claimed cost savings compared to traditional PBX systems.
Pricing
Monthly plans
Toll Free Number
USD 20
Per Extension
USD 49
Countries & Languages
Interface languages
Billing currencies
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About The Real PBX
The Real PBX is a cloud-based communication platform from The Real PBX that provides VoIP phone services for businesses. It offers features such as call recording, call forwarding, and voicemail to email so that companies can manage their communications effectively. With real-time analytics and an easy-to-use interface, users can monitor call performance and improve customer interactions. The platform supports various integration options with CRM systems and other business tools, making it suitable for diverse business environments. Key capabilities: call recording call tracking voicemail to email CRM integration multi-device support Best for: small to medium-sized businesses that need a reliable phone system for efficient communication.
The Real PBX Details
The Real PBX's In-App Market Place
Does The Real PBX have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Plans
Monthly plans
Toll Free Number
USD 20
Per Extension
USD 49
Accepted Payment Currencies
USD ($)
Pros & Cons
- Easy to Use Interface: Gary E. highlights the simple and easy-to-use dialer interface. The negative review also mentions the software being "customer-friendly."
- Helpful and Supportive Team (according to one review): Gary E. praises the PBX team as helpful and supportive, even when facing minor technical issues.
- Feature-Rich: The website and Gary E.'s review indicate a comprehensive set of features, including IVR, call forwarding, call barging, call recording, and analytics.
- Good Value for Money (according to one review): Gary E. rates the value for money as good.
- Long-Term User (one review): Gary E. has been using the service for over two years, suggesting some level of satisfaction and reliability.
- Terrible Customer Service (according to one review): Hirdey S. describes an "awful experience" with "worst customer service," citing long wait times (50-60 minutes) and unavailable chat support.
- Rude Staff (according to one review): Hirdey S. specifically mentions one staff member as being rude.
- Frequent Problems (according to one review): Hirdey S. states that there are "some or other problem" every day.
- Conflicting Reviews: The two reviews present very different experiences, making it difficult to gauge the true quality of customer service.
- Limited Number of Reviews: Only two reviews are available, which may not be fully representative of the overall customer experience.
The Real PBX's Support Options
Email Address
sales@therealpbx.comContact
+1-888-892-9646The Real PBX's Alternatives
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