About Thermostat
Thermostat is a NPS software from UserScape designed to measure customer satisfaction. It includes features such as a free account creation, terms of service, and a privacy policy to ensure compliance and transparency. This software allows users to gather feedback systematically and understand customer sentiments better. Additionally, it offers a day money-back guarantee, ensuring that users can try the software without risk. Users can manage their feedback collection and analyze responses effectively. Key capabilities: free account creation terms of service privacy policy feedback analysis customer satisfaction measurement Best for: businesses that need to gauge customer happiness and improve retention rates.
Thermostat by UserScape is a cloud-based customer experience software designed to help businesses gather, analyze, and act on customer feedback in real time. Its core purpose is to provide simple yet powerful tools to measure customer satisfaction through customizable surveys and Net Promoter Score (NPS) feedback mechanisms. Thermostat is especially valuable for SaaS companies, customer success teams, product and support teams, and businesses looking to monitor and improve customer relationships through structured feedback. One of the software’s standout attributes is its focus on clarity and effectiveness—allowing users to deploy surveys quickly, interpret results effortlessly, and use the insights to drive engagement and retention strategies. The user interface of Thermostat is clean, minimalistic, and intuitively organized. Navigation is straightforward, with clearly labeled sections for managing surveys, reviewing feedback, and accessing reports. Users with minimal technical expertise can easily set up NPS surveys and embed them across platforms such as email or websites. The dashboard is well laid out, offering a quick overview of key metrics like overall NPS scores, response rates, and historical trends.
Pros & Cons
- +Simplicity: Focuses on single-question NPS surveys, making it easy for customers and internal teams.
- +Flexible Distribution: Supports multiple methods for administering surveys (email, popup, link, API).
- +NPS-Specific Reporting: Provides tailored reports designed specifically for the Net Promoter System.
- +Data Retention: Stores historical data forever (for paid plans) for long-term trend analysis.
- +Integrations: Connects with over 1,000 apps via Zapier for expanded functionality.
- −Niche Focus: Solely dedicated to NPS surveys, which may not suit businesses needing broader survey types or more complex CX metrics.
- −Feature Limitations on Free Plan: Key features like response history, daily snapshots, feedback triggers, and direct response capabilities are limited or unavailable on the free tier.
Features
Key features
- One-Question NPS Surveys
- Specializes in very short, single-question NPS surveys with an optional feedback box, minimizing customer bother.
- Single NPS Score Tracking
- Generates a singular Net Promoter Score, making it easy for any organization member to understand and track customer sentiment.
- Multiple Survey Administration Methods
- Offers flexibility with surveys deployable via Email, Website Popups, Shareable Links, and API/Integrations (including Zapier).
- Clear, NPS-Tailored Reporting
- Provides straightforward reporting focused specifically on the Net Promoter System, with integrated filtering and comparisons.
- Feedback Triggers & Response (Paid Plans)
- Allows setting up triggers based on feedback and enables direct responses to customer comments.
- "Free Forever" Plan
- Offers a generous free tier for basic usage without requiring a credit card.
Additional features
- One-Question NPS Surveys
- Simplified survey design.
- Optional Feedback Box
- Allows customers to provide qualitative comments.
- Single Net Promoter Score (NPS)
- Provides one key metric for tracking.
- Email Surveys
- Administer surveys by uploading customer emails.
- Website/SaaS App Popups
- Embed surveys directly into web properties with branding and frequency control.
- Unique Shareable Links
- Generate URLs for easy sharing on various platforms (Twitter, Slack, newsletters).
- API Access
- Integrates with other systems for instant survey sending.
- Native Integrations
- Connects directly with various apps.
- Zapier Integration
- Connects with over 1,000 apps via Zapier for automated workflows.
- Response History
- Stores survey response data (4 months for Free, forever for paid plans).
- Full Reporting
- Comprehensive overview of customer data.
- Comparisons
- Allows comparing different segments or time periods.
- Snapshot Email (Paid Plans)
- Daily email summaries of key metrics.
- Custom Fields (Paid Plans)
- Filter data by custom customer information.
- Feedback Management
- View and analyze customer feedback.
- Feedback Triggers (Paid Plans)
- Automate actions based on feedback.
- Respond to Feedback (Paid Plans)
- Directly reply to customer comments.
- Custom Theming (Paid Plans)
- Customize the look and feel of surveys to match branding.
- Integrated Sharing (Paid Plans)
- Share reports and insights easily.
- No Limits (Data Storage)
- Stores data forever for trend analysis over years.
- Email Support
- Provides support via email.
- Priority Email Support (Premium/Enterprise)
- Faster email support.
- Phone Support (Enterprise)
- Direct phone support.
- Concierge Onboarding (Enterprise)
- Personalized onboarding assistance.
- User Management
- Different user limits per plan (1, 5, 25 users).
- Monthly Surveys Administered Limits
- Tiers for the number of surveys that can be sent per month (200, 2,000, 5,000, 10,000).
- 30-Day Money Back Guarantee
- For paid plans.
Pricing
Monthly plans
Pro
USD 49
Premium
USD 99
Enterprise
USD 199
Countries & Languages
Interface languages
Billing currencies
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About Thermostat
Thermostat is a NPS software from UserScape designed to measure customer satisfaction. It includes features such as a free account creation, terms of service, and a privacy policy to ensure compliance and transparency. This software allows users to gather feedback systematically and understand customer sentiments better. Additionally, it offers a day money-back guarantee, ensuring that users can try the software without risk. Users can manage their feedback collection and analyze responses effectively. Key capabilities: free account creation terms of service privacy policy feedback analysis customer satisfaction measurement Best for: businesses that need to gauge customer happiness and improve retention rates.
Thermostat Details
Thermostat's In-App Market Place
Does Thermostat have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Plans
Monthly plans
Pro
USD 49
Premium
USD 99
Enterprise
USD 199
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), JPY (¥), AUD (A$), CAD (C$), CHF (CHF), CNY (¥), SEK (kr), NOK (kr), NZD (NZ$).
Pros & Cons
- Simplicity: Focuses on single-question NPS surveys, making it easy for customers and internal teams.
- Flexible Distribution: Supports multiple methods for administering surveys (email, popup, link, API).
- NPS-Specific Reporting: Provides tailored reports designed specifically for the Net Promoter System.
- Data Retention: Stores historical data forever (for paid plans) for long-term trend analysis.
- Integrations: Connects with over 1,000 apps via Zapier for expanded functionality.
- Niche Focus: Solely dedicated to NPS surveys, which may not suit businesses needing broader survey types or more complex CX metrics.
- Feature Limitations on Free Plan: Key features like response history, daily snapshots, feedback triggers, and direct response capabilities are limited or unavailable on the free tier.
Thermostat's Support Options
Documentation
https://thermostat.io/helpThermostat's Alternatives
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