About Thermostat
Thermostat is a NPS software from UserScape designed to measure customer satisfaction. It includes features such as a free account creation, terms of service, and a privacy policy to ensure compliance and transparency. This software allows users to gather feedback systematically and understand customer sentiments better. Additionally, it offers a day money-back guarantee, ensuring that users can try the software without risk. Users can manage their feedback collection and analyze responses effectively. Key capabilities: free account creation terms of service privacy policy feedback analysis customer satisfaction measurement Best for: businesses that need to gauge customer happiness and improve retention rates.
Thermostat by UserScape is a cloud-based customer experience software designed to help businesses gather, analyze, and act on customer feedback in real time. Its core purpose is to provide simple yet powerful tools to measure customer satisfaction through customizable surveys and Net Promoter Score (NPS) feedback mechanisms. Thermostat is especially valuable for SaaS companies, customer success teams, product and support teams, and businesses looking to monitor and improve customer relationships through structured feedback. One of the software’s standout attributes is its focus on clarity and effectiveness—allowing users to deploy surveys quickly, interpret results effortlessly, and use the insights to drive engagement and retention strategies. The user interface of Thermostat is clean, minimalistic, and intuitively organized. Navigation is straightforward, with clearly labeled sections for managing surveys, reviewing feedback, and accessing reports. Users with minimal technical expertise can easily set up NPS surveys and embed them across platforms such as email or websites. The dashboard is well laid out, offering a quick overview of key metrics like overall NPS scores, response rates, and historical trends.
Pros & Cons
- Simplicity: Focuses on single-question NPS surveys, making it easy for customers and internal teams.
- Flexible Distribution: Supports multiple methods for administering surveys (email, popup, link, API).
- NPS-Specific Reporting: Provides tailored reports designed specifically for the Net Promoter System.
- Data Retention: Stores historical data forever (for paid plans) for long-term trend analysis.
- Integrations: Connects with over 1,000 apps via Zapier for expanded functionality.
- Niche Focus: Solely dedicated to NPS surveys, which may not suit businesses needing broader survey types or more complex CX metrics.
- Feature Limitations on Free Plan: Key features like response history, daily snapshots, feedback triggers, and direct response capabilities are limited or unavailable on the free tier.
Features
Key features
Specializes in very short, single-question NPS surveys with an optional feedback box, minimizing customer bother.
Generates a singular Net Promoter Score, making it easy for any organization member to understand and track customer sentiment.
Offers flexibility with surveys deployable via Email, Website Popups, Shareable Links, and API/Integrations (including Zapier).
Provides straightforward reporting focused specifically on the Net Promoter System, with integrated filtering and comparisons.
Allows setting up triggers based on feedback and enables direct responses to customer comments.
Offers a generous free tier for basic usage without requiring a credit card.
Additional features
Simplified survey design.
Allows customers to provide qualitative comments.
Provides one key metric for tracking.
Administer surveys by uploading customer emails.
Embed surveys directly into web properties with branding and frequency control.
Generate URLs for easy sharing on various platforms (Twitter, Slack, newsletters).
Integrates with other systems for instant survey sending.
Connects directly with various apps.
Connects with over 1,000 apps via Zapier for automated workflows.
Stores survey response data (4 months for Free, forever for paid plans).
Comprehensive overview of customer data.
Allows comparing different segments or time periods.
Daily email summaries of key metrics.
Filter data by custom customer information.
View and analyze customer feedback.
Automate actions based on feedback.
Directly reply to customer comments.
Customize the look and feel of surveys to match branding.
Share reports and insights easily.
Stores data forever for trend analysis over years.
Provides support via email.
Faster email support.
Direct phone support.
Personalized onboarding assistance.
Different user limits per plan (1, 5, 25 users).
Tiers for the number of surveys that can be sent per month (200, 2,000, 5,000, 10,000).
For paid plans.
Pricing
Monthly plans
Countries & Languages
Interface languages
Billing currencies
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About Thermostat
Thermostat is a NPS software from UserScape designed to measure customer satisfaction. It includes features such as a free account creation, terms of service, and a privacy policy to ensure compliance and transparency. This software allows users to gather feedback systematically and understand customer sentiments better. Additionally, it offers a day money-back guarantee, ensuring that users can try the software without risk. Users can manage their feedback collection and analyze responses effectively. Key capabilities: free account creation terms of service privacy policy feedback analysis customer satisfaction measurement Best for: businesses that need to gauge customer happiness and improve retention rates.
Thermostat Details
Thermostat's In-App Market Place
Does Thermostat have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Plans
Monthly plans
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), JPY (¥), AUD (A$), CAD (C$), CHF (CHF), CNY (¥), SEK (kr), NOK (kr), NZD (NZ$).
Pros & Cons
- Simplicity: Focuses on single-question NPS surveys, making it easy for customers and internal teams.
- Flexible Distribution: Supports multiple methods for administering surveys (email, popup, link, API).
- NPS-Specific Reporting: Provides tailored reports designed specifically for the Net Promoter System.
- Data Retention: Stores historical data forever (for paid plans) for long-term trend analysis.
- Integrations: Connects with over 1,000 apps via Zapier for expanded functionality.
- Niche Focus: Solely dedicated to NPS surveys, which may not suit businesses needing broader survey types or more complex CX metrics.
- Feature Limitations on Free Plan: Key features like response history, daily snapshots, feedback triggers, and direct response capabilities are limited or unavailable on the free tier.
Thermostat's Support Options
Documentation
https://thermostat.io/helpThermostat's Alternatives
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