About Thirdshelf
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Thirdshelf is a cloud-based customer loyalty platform purpose-built for independent retailers seeking a simple, cost-effective solution to boost customer retention and increase sales. Its standout value lies in its seamless "plug & play" integration with popular POS systems such as Lightspeed, Vend, and Heartland Retail, making it an attractive option for small to medium-sized businesses that want to launch a loyalty program without overhauling their existing operations. Thirdshelf makes loyalty easy to implement and manage, with an intuitive interface for both staff and customers. While UI details are limited, the emphasis on ease of use and "simple workflows" suggests a frictionless experience at checkout and in the backend. Notably, the platform maintains the retailer’s brand identity across customer touchpoints through white-label capabilities, allowing merchants to run loyalty programs under their own brand rather than Thirdshelf's. The feature set is robust for its target audience.
Pros & Cons
- +Easy integration: Works seamlessly with Lightspeed, Vend, and Heartland Retail POS systems.
- +Flexible pricing: Pay-as-you-grow model with no contracts, making it accessible for small businesses.
- +Automated retention: Helps re-engage inactive customers with targeted offers.
- +Advanced loyalty rules: Allows customization based on product, brand, or customer type.
- +Customer segmentation: Enables businesses to create targeted marketing campaigns.
- +Intuitive reporting: Provides insights into loyalty program performance and sales impact.
- −Limited e-commerce support: Some users report challenges integrating with Shopify.
- −Basic functionality: May lack advanced features compared to larger loyalty platforms.
- −Learning curve: Businesses may need time to fully utilize segmentation and automation tools.
- −Potential cost: While scalable, pricing increases as the customer base grows.
Features
Key features
- POS Integration (Lightspeed, Vend, Heartland Retail)
- Specifically designed to integrate directly with popular point-of-sale systems for seamless loyalty program management.
- Spend-Based Rewards
- Customers earn points directly tied to their spending, a straightforward and common loyalty mechanism.
- Automated Retention & Targeted Offers
- Automatically re-engages inactive customers and allows scheduling of targeted email promotions based on customer segmentation.
- Advanced Loyalty Rules
- Provides granular control over earning rules, allowing businesses to accelerate or prevent points earning based on specific products, brands, or customer types.
- White-Labeling ("Your brand, Not ours")
- Allows businesses to apply their own branding to all aspects of the loyalty program, maintaining brand consistency.
- Pay-as-You-Grow Pricing with Free Start
- Offers a flexible pricing model based on the number of members, with an initial free period and no contracts, making it accessible for growing businesses.
Additional features
- Customer Loyalty Program
- Core offering for building customer loyalty.
- Lightspeed POS Integration
- Connects with Lightspeed point-of-sale systems.
- Vend POS Integration
- Connects with Vend point-of-sale systems.
- Heartland Retail POS Integration
- Connects with Heartland Retail point-of-sale systems.
- Pay as You Grow Pricing
- Flexible pricing based on program size.
- No Contract Required
- Offers monthly plans without long-term commitments.
- Start For Free
- Provides a free trial period.
- Reward Customers
- Helps incentivize repeat purchases.
- Boost Repeat Sales
- Aims to increase recurring revenue from customers.
- Get More Customers
- Assists in growing the customer base.
- Spend-based Rewards
- Customers earn points based on their spending amount.
- Advanced Loyalty Rules
- Allows setting specific conditions for earning points.
- Accelerate Earning
- Can increase point accumulation for certain behaviors/products.
- Prevent Earning
- Can exclude certain items or customer types from earning points.
- Product-Based Earning Rules
- Loyalty rules tied to specific products.
- Brand-Based Earning Rules
- Loyalty rules tied to specific brands.
- Customer Type-Based Earning Rules
- Loyalty rules tied to specific customer segments.
- Schedule Email Offers
- Automates sending promotional emails.
- Timely Email Promotions
- Ensures emails are sent at optimal times.
- Targeted Email Promotions
- Directs emails to specific customer groups.
- Automated Retention
- Systematically re-engages inactive customers.
- Create Offers to Re-engage Lapsed Customers
- Designs promotions for customers who haven't shopped recently.
- Customer Segmentation
- Allows creation or use of predefined customer groups.
- Intuitive Reporting
- Provides easy-to-understand performance metrics for the loyalty program.
- Tie Loyalty Performance to Sales
- Connects loyalty program success directly to revenue.
- Easy for All Staff Workflow
- Simple process for employees to manage loyalty at checkout.
- Quick Checkout for Customers
- Streamlines the customer experience at point of sale.
- Your Brand, Not Ours
- White-label capability for branding the loyalty program.
- Plug & Play Setup
- Easy and quick connection to POS systems.
- Start Using in Minutes
- Rapid deployment time.
- Free for First 60 Days
- Initial free trial period.
- Free until 250 Program Members
- Extended free period based on membership size.
- Monthly Plans
- Offers flexible, non-contractual billing.
- Data Portability
- Allows users to take their data if they cancel.
- Avoid Upfront Costs
- Reduces initial financial burden.
- Existing Program Migration
- Can transfer members and balances from old loyalty programs (for a one-time fee).
- Knowledge Base
- Provides an online resource for support content.
- Searchable Support Content
- Easy to find answers within the knowledge base.
- Categorized Support Content
- Organized support articles.
- Step-by-Step Instructions
- Clear guidance in support articles
Pricing
Monthly plans
Professional
USD 10
Countries & Languages
Interface languages
Billing currencies
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About Thirdshelf
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Thirdshelf Details
Thirdshelf's In-App Market Place
Does Thirdshelf have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Plans
Monthly plans
Professional
USD 10
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), AUD ($), CAD ($), JPY (¥), CNY (¥), INR (₹), AED (د.إ), SGD ($), CHF (Fr), HKD ($), NZD ($), KRW (₩), SEK (kr), NOK (kr), DKK (kr)
Pros & Cons
- Easy integration: Works seamlessly with Lightspeed, Vend, and Heartland Retail POS systems.
- Flexible pricing: Pay-as-you-grow model with no contracts, making it accessible for small businesses.
- Automated retention: Helps re-engage inactive customers with targeted offers.
- Advanced loyalty rules: Allows customization based on product, brand, or customer type.
- Customer segmentation: Enables businesses to create targeted marketing campaigns.
- Intuitive reporting: Provides insights into loyalty program performance and sales impact.
- Limited e-commerce support: Some users report challenges integrating with Shopify.
- Basic functionality: May lack advanced features compared to larger loyalty platforms.
- Learning curve: Businesses may need time to fully utilize segmentation and automation tools.
- Potential cost: While scalable, pricing increases as the customer base grows.
Thirdshelf's Support Options
Email Address
hello@thirdshelf.comThirdshelf's Alternatives
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