Ticker logo

Ticker

by Securitec · Since 2014
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ActiveAvailable globallyCloud
Quick facts
VendorSecuritec
Year launched2014
StatusActive
LocationPerú 1315 Jirón Pachacútec, Oficina 503, Jesús María, Lima 15072, PE
Countries servedGlobal
Languages2
Integrations9+
Free tierN/A
Free trialN/A
Contact salesYES

About Ticker

Ticker is a surveillance software platform from Securitec that provides comprehensive monitoring solutions. It combines real-time data analysis, user-friendly interface, and reliable reporting tools so organizations can effectively manage security systems. The software supports various integrations with existing hardware and software to improve operational efficiency. Ticker is designed to meet the needs of various industries, offering features that allow for customizable alerts, historical data tracking, and remote access capabilities. Key capabilities: real-time data analysis customizable alerts reliable reporting tools remote access hardware integration Best for: security professionals that need effective monitoring solutions for their operations.

Ticker by Securitec is a powerful Customer Communications Management (CCM) software designed to streamline customer interactions across multiple digital channels. As businesses increasingly seek to enhance customer engagement, Ticker offers an effective solution by providing omnichannel communication capabilities. The platform allows organizations to interact with customers via email, SMS, social media, and even print, ensuring that they can reach their audience through their preferred communication mediums. Its key features include omnichannel chat, chatbot support, broadcast campaigns, real-time supervision, and comprehensive dashboards and reporting. Ticker’s goal is to simplify communication processes and enhance efficiency by automating interactions, ensuring businesses can maintain a consistent and professional presence across multiple channels. One of the standout aspects of Ticker by Securitec is its user-friendly and intuitive interface. The platform is designed to be accessible to both technical and non-technical users, making it easy to navigate and manage communication channels. The well-organized dashboard provides a clear view of customer interactions, allowing businesses to monitor ongoing conversations in real time.

Pros & Cons

Pros
  • • Easy to use and integrates well with social media messaging apps.
  • • Centralizes customer communication from multiple channels into one platform.
  • • Offers responsive customer support and helpful chatbot functionality.
  • • Affordable pricing, especially regarding WhatsApp API access.
  • • Allows multi-agent access and transfer of messages between them.
Cons
  • • Lacks a mobile app for on-the-go chat management.
  • • Sometimes experiences delays in message sending and receiving.
  • • Creating and getting message templates approved can be difficult.
  • • Does not include voice or calling features.
  • • New conversations with returning customers aren't linked to the original conversation.

Features

Key features

1. Omnichannel Communication

Unifies customer service channels like voice, WhatsApp, email, SMS, Instagram, WebChat, and Messenger into a single platform.

2. AI-Powered Chatbots

Integration with ChatGPT to design chatbots for FAQs, marketing, sales, and customer self-service, with CRM and API integration.

3. Workflow Automation

Automates customer service, marketing, and sales processes using AI and customizable workflows.

4. Mass Campaigns

Enables sending bulk messages and promotional campaigns.

5. API Framework

Powerful API for integrating with existing systems like CRMs and ERPs.

6. Real-time Agent Supervision & Monitoring

Allows monitoring of agent activity and performance.

7. Intelligent Routing

Directs conversations to available agents based on predefined rules.

8. Performance Improvement

Shown to improve key metrics like customer satisfaction, lead conversion, case resolution time, and contactability.

Additional features

1. Contact Center

Cloud software specifically designed for contact centers.

2. Conversations

Omnichannel customer service platform with chatbot capabilities.

3. Validation

Phone number validation software.

4. WhatsApp

Including WhatsApp Business API integration.

5. Voice

Automated calls and voice interactions.

6. Email

Email integration for communication and automation.

7. SMS

SMS messaging for notifications and communication.

8. Instagram

Integration with Instagram for customer service.

9. WebChat

Live chat functionality for websites.

10. Messenger

Integration with Facebook Messenger.

11. Customer Service

Streamlined and automated customer support.

12. Marketing and Sales

Lead generation, nurturing, and sales process automation.

13. Collections and Payments

Automated reminders and payment processing.

14. AI Chatbots

Powered by ChatGPT integration, Designable flows for various use cases (FAQs, marketing, self-service), CRM and API integration for personalized interactions.

15. Omnichannel Thread

Unified view of customer conversations across all channels.

16. Mass Campaigns

Sending bulk messages and promotions.

17. Workflow Automation

AI-powered workflows for automating tasks, Customizable workflows for specific needs, Integration with channels like WhatsApp, email, SMS, etc.

18. Multi-agent

Supports multiple agents (5 to 100+), Assigns agents to specific queues, Enables agent-to-agent communication.

19. Supervision

Real-time monitoring of agent activity, Auditing of agent events, Performance feedback tools.

20. Routing

Intelligent conversation routing based on agent availability and rules, Reduces wait times and improves service levels.

21. Integrations

Pre-built integrations with Salesforce, HubSpot, Shopify, SAP, Zoho, VTEX, and more, API for custom integrations, Event-driven actions and automation.

22. Use Cases

First and second contact by voice and WhatsApp, Purchase confirmation and cart abandonment follow-up via WhatsApp, Real-time shipment tracking via WhatsApp or SMS, Appointment booking and confirmation via WhatsApp, Access code delivery via email or WhatsApp.

Pricing

Free trial
Free version
Request a quote
Promo Offer

Countries & Languages

Global
Countries served
2
Interface languages
10
Billing currencies

Interface languages

EnglishSpanish

Billing currencies

🇺🇸USD🇪🇺EUR🇬🇧GBP🇦🇺AUD🇨🇦CAD🇯🇵JPY🇨🇳CNY🇮🇳INR🇷🇺RUB🇧🇷BRL

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