About TimeZest
A scheduling automation and intelligent dispatch platform for Managed Service Providers (MSPs). It integrates with PSAs like ConnectWise, Autotask, and HaloPSA to streamline ticket triage, dispatch, and client appointment scheduling.
TimeZest is a specialized automation platform designed for Managed Service Providers (MSPs) to optimize their service desk operations. It focuses on solving the challenges of ticket triage, dispatch, and appointment scheduling. The software integrates directly with major Professional Services Automation (PSA) tools such as ConnectWise, Autotask, and HaloPSA. Key capabilities include an intelligent triage engine that categorizes new tickets, a dispatch queue that prioritizes work based on urgency and SLAs, and automated scheduling that lets clients book appointments without email back-and-forth. It supports integrations with Microsoft 365, Teams, and Zoom. Pricing is offered in monthly subscription tiers for Triage, Dispatch, and Scheduling, with a 14-day free trial available. Support is provided via a help center, email, and in-app chat.
Pros & Cons
- Integrates directly with major PSA platforms like ConnectWise, Autotask, and HaloPSA.
- Automates ticket triage, dispatch, and scheduling to reduce manual work for MSPs.
- Offers team scheduling to balance workload across technicians.
- Provides a 14-day free trial to test all features.
- Supports SSO for streamlined and secure user access.
- Primarily focused on the MSP market, which may limit its utility for other industries.
- Implementation services come at an additional one-time cost.
- No free tier is available after the trial period ends.
- Phone support is not listed as an available option.
Features
Key features
Automatically classifies incoming tickets with transparent reasoning, which dispatchers can confirm or override.
Ranks the ticket queue by SLA and urgency, allowing technicians to pull the most appropriate next ticket.
Allows clients to schedule appointments via a link sent from the PSA, eliminating back-and-forth emails.
Enables clients to schedule with teams, automatically assigning the ticket to an underutilized team member.
Provides a unified view of team calendars, distinguishing between PSA tasks and other appointments.
Allows users to access TimeZest with their existing PSA or identity provider credentials.
Additional features
Manages user permissions and access levels within the platform.
Facilitates the creation of online meetings as part of the scheduling process.
Allows for branding and customization of email communications sent to clients.
Provides direct links that can be shared with clients for booking appointments.
Gives technicians a clear view of their assigned work and priorities.
Allows for the efficient reassignment of multiple tickets or tasks.
The triage engine improves its recommendations over time based on dispatcher actions.
Provides additional information about the client to aid in triage and dispatch decisions.
Pricing
Monthly plans
- Intelligent Triage Engine
- Transparent Reasoning
- One-click Confirm or Override
- PSA-Native Integration
- Continuous Learning
- TSI/Priority Board Recommendations
- Single Sign-On (SSO)
- Role-Based Access Control (RBAC)
Includes 200 Tickets/month. Additional tickets are $0.50 each.
Source: vendor pricing page →- Intelligent Dispatch Queues
- Technician Pull Model
- Technician Heads-Up Display
- Skillset Builder
- Pre-Assignment Scheduling
- Bulk Reassignment
- Single Sign-On (SSO)
- Role-Based Access Control (RBAC)
Includes 4 User Licenses. Additional licenses are $45/user.
Source: vendor pricing page →- Unlimited Appointment Types
- Automated Workflow Scheduling
- Microsoft Teams & Zoom Integration
- Office 365 Calendar Integration
- Team Scheduling Panel
- Customizable Email Notices
- Single Sign-On (SSO)
- Role-Based Access Control (RBAC)
Includes 4 User Licenses. Additional licenses are $22/user.
Source: vendor pricing page →One-time purchase
- Customized Deployment Plan
- Dedicated Implementation Specialist
- Customer Roll-Out Support
- Helpdesk and Dispatching Process Review
Countries & Languages
Interface languages
Billing currencies
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About TimeZest
A scheduling automation and intelligent dispatch platform for Managed Service Providers (MSPs). It integrates with PSAs like ConnectWise, Autotask, and HaloPSA to streamline ticket triage, dispatch, and client appointment scheduling.
TimeZest Details
TimeZest's In-App Market Place
Does TimeZest have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
0
Mini Apps
Pricing Options
Plans
Monthly plans
- Intelligent Triage Engine
- Transparent Reasoning
- One-click Confirm or Override
- PSA-Native Integration
- Continuous Learning
- TSI/Priority Board Recommendations
- Single Sign-On (SSO)
- Role-Based Access Control (RBAC)
Includes 200 Tickets/month. Additional tickets are $0.50 each.
Source: vendor pricing page →- Intelligent Dispatch Queues
- Technician Pull Model
- Technician Heads-Up Display
- Skillset Builder
- Pre-Assignment Scheduling
- Bulk Reassignment
- Single Sign-On (SSO)
- Role-Based Access Control (RBAC)
Includes 4 User Licenses. Additional licenses are $45/user.
Source: vendor pricing page →- Unlimited Appointment Types
- Automated Workflow Scheduling
- Microsoft Teams & Zoom Integration
- Office 365 Calendar Integration
- Team Scheduling Panel
- Customizable Email Notices
- Single Sign-On (SSO)
- Role-Based Access Control (RBAC)
Includes 4 User Licenses. Additional licenses are $22/user.
Source: vendor pricing page →One-time purchase
- Customized Deployment Plan
- Dedicated Implementation Specialist
- Customer Roll-Out Support
- Helpdesk and Dispatching Process Review
Accepted Payment Currencies
USD
Pros & Cons
- Integrates directly with major PSA platforms like ConnectWise, Autotask, and HaloPSA.
- Automates ticket triage, dispatch, and scheduling to reduce manual work for MSPs.
- Offers team scheduling to balance workload across technicians.
- Provides a 14-day free trial to test all features.
- Supports SSO for streamlined and secure user access.
- Primarily focused on the MSP market, which may limit its utility for other industries.
- Implementation services come at an additional one-time cost.
- No free tier is available after the trial period ends.
- Phone support is not listed as an available option.
TimeZest's Support Options
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