About TimeZest
A scheduling automation and intelligent dispatch platform for Managed Service Providers (MSPs). It integrates with PSAs like ConnectWise, Autotask, and HaloPSA to streamline ticket triage, dispatch, and client appointment scheduling.
TimeZest is a specialized automation platform designed for Managed Service Providers (MSPs) to optimize their service desk operations. It focuses on solving the challenges of ticket triage, dispatch, and appointment scheduling. The software integrates directly with major Professional Services Automation (PSA) tools such as ConnectWise, Autotask, and HaloPSA. Key capabilities include an intelligent triage engine that categorizes new tickets, a dispatch queue that prioritizes work based on urgency and SLAs, and automated scheduling that lets clients book appointments without email back-and-forth. It supports integrations with Microsoft 365, Teams, and Zoom. Pricing is offered in monthly subscription tiers for Triage, Dispatch, and Scheduling, with a 14-day free trial available. Support is provided via a help center, email, and in-app chat.
Pros & Cons
- Supports team and panel scheduling setups across multi-engineer helpdesks and project teams.
- Provides AI-assisted triage transparency with one-click confirmation or manual override controls.
- Eliminates email back-and-forth by letting clients book scheduling slots directly on tech calendars.
- Prevents coverage gaps during dispatcher absences by automating routine routing and assignment rules.
- Ranks ticket dispatch queues dynamically by SLA urgency and technician skill set compatibility.
- Advanced triage and dispatch queues require purchasing separate tiered software packages.
- Does not offer a dedicated native mobile app for Android or iOS dispatch management tasks.
- Requires manual dispatcher setup and configuration to continuously train ticket routing models.
- Primary functionalities are heavily focused on IT service providers rather than general business.
- Lacks a completely free tier for long-term usage without paying monthly plan commitments.
Features
Key features
Automatically classifies incoming tickets with transparent reasoning, which dispatchers can confirm or override.
Ranks the ticket queue by SLA and urgency, allowing technicians to pull the most appropriate next ticket.
Allows clients to schedule appointments via a link sent from the PSA, eliminating back-and-forth emails.
Enables clients to schedule with teams, automatically assigning the ticket to an underutilized team member.
Provides a unified view of team calendars, distinguishing between PSA tasks and other appointments.
Allows users to access TimeZest with their existing PSA or identity provider credentials.
Additional features
Manages user permissions and access levels within the platform.
Facilitates the creation of online meetings as part of the scheduling process.
Allows for branding and customization of email communications sent to clients.
Provides direct links that can be shared with clients for booking appointments.
Gives technicians a clear view of their assigned work and priorities.
Allows for the efficient reassignment of multiple tickets or tasks.
The triage engine improves its recommendations over time based on dispatcher actions.
Provides additional information about the client to aid in triage and dispatch decisions.
Pricing
Monthly plans
- Intelligent Triage Engine
- Transparent Reasoning
- One-click Confirm or Override
- PSA-Native Integration
- Continuous Learning
- TSI/Priority Board Recommendations
- Single Sign-On (SSO)
- Role-Based Access Control (RBAC)
AI-driven ticket classification and routing engine designed to streamline helpdesk ticket arrivals.
Source: vendor pricing page →- Intelligent Dispatch Queues
- Technician Pull Model
- Technician Heads-Up Display
- Skillset Builder
- Pre-Assignment Scheduling
- Bulk Reassignment
- Single Sign-On (SSO)
- Role-Based Access Control (RBAC)
Streamlines dispatch operations and queue management to optimize technician workflow.
Source: vendor pricing page →- Unlimited Appointment Types
- Automated Workflow Scheduling
- Microsoft Teams & Zoom Integration
- Office 365 Calendar Integration
- Team Scheduling Panel
- Customizable Email Notices
- Single Sign-On (SSO)
- Role-Based Access Control (RBAC)
End-to-end appointment automation that eliminates back-and-forth client scheduling friction.
Source: vendor pricing page →One-time purchase
- Customized Deployment Plan
- Dedicated Implementation Specialist
- Customer Roll-Out Support
- Helpdesk and Dispatching Process Review
Optional setup service offering expert onboarding, process alignment, and technical deployment.
Source: vendor pricing page →Countries & Languages
Interface languages
Billing currencies
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About TimeZest
A scheduling automation and intelligent dispatch platform for Managed Service Providers (MSPs). It integrates with PSAs like ConnectWise, Autotask, and HaloPSA to streamline ticket triage, dispatch, and client appointment scheduling.
TimeZest Details
TimeZest's In-App Market Place
Does TimeZest have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
0
Mini Apps
Pricing Options
Plans
Monthly plans
- Intelligent Triage Engine
- Transparent Reasoning
- One-click Confirm or Override
- PSA-Native Integration
- Continuous Learning
- TSI/Priority Board Recommendations
- Single Sign-On (SSO)
- Role-Based Access Control (RBAC)
AI-driven ticket classification and routing engine designed to streamline helpdesk ticket arrivals.
Source: vendor pricing page →- Intelligent Dispatch Queues
- Technician Pull Model
- Technician Heads-Up Display
- Skillset Builder
- Pre-Assignment Scheduling
- Bulk Reassignment
- Single Sign-On (SSO)
- Role-Based Access Control (RBAC)
Streamlines dispatch operations and queue management to optimize technician workflow.
Source: vendor pricing page →- Unlimited Appointment Types
- Automated Workflow Scheduling
- Microsoft Teams & Zoom Integration
- Office 365 Calendar Integration
- Team Scheduling Panel
- Customizable Email Notices
- Single Sign-On (SSO)
- Role-Based Access Control (RBAC)
End-to-end appointment automation that eliminates back-and-forth client scheduling friction.
Source: vendor pricing page →One-time purchase
- Customized Deployment Plan
- Dedicated Implementation Specialist
- Customer Roll-Out Support
- Helpdesk and Dispatching Process Review
Optional setup service offering expert onboarding, process alignment, and technical deployment.
Source: vendor pricing page →Accepted Payment Currencies
USD
Pros & Cons
- Supports team and panel scheduling setups across multi-engineer helpdesks and project teams.
- Provides AI-assisted triage transparency with one-click confirmation or manual override controls.
- Eliminates email back-and-forth by letting clients book scheduling slots directly on tech calendars.
- Prevents coverage gaps during dispatcher absences by automating routine routing and assignment rules.
- Ranks ticket dispatch queues dynamically by SLA urgency and technician skill set compatibility.
- Advanced triage and dispatch queues require purchasing separate tiered software packages.
- Does not offer a dedicated native mobile app for Android or iOS dispatch management tasks.
- Requires manual dispatcher setup and configuration to continuously train ticket routing models.
- Primary functionalities are heavily focused on IT service providers rather than general business.
- Lacks a completely free tier for long-term usage without paying monthly plan commitments.
TimeZest's Support Options
TimeZest's Alternatives
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