About Total Service Manager
Total Service Manager is a service management software from Ninety Nine that helps organizations manage their service operations effectively. It combines incident tracking, service request management, and reporting tools so users can monitor and improve service performance. This platform supports automation of service tasks, allowing teams to focus on delivering quality support while reducing manual effort. Additionally, Total Service Manager provides a centralized dashboard for real-time visibility into service activities, ensuring that stakeholders are informed of progress and outcomes. Key capabilities: incident tracking service request management reporting tools automation of tasks centralized dashboard Best for: IT departments that need to manage and improve service delivery.
Total Service Manager by Davisware is a comprehensive software solution designed for managing employee scheduling within service-oriented businesses. One of its standout features is its ability to streamline scheduling processes, ensuring optimal allocation of resources and efficient workforce management. The user interface of Total Service Manager is sleek and intuitive, making it easy for both managers and employees to navigate the system. The layout is clean and organized, with clear menus and options that enhance user experience. One unique design element is the drag-and-drop scheduling feature, which allows users to easily assign shifts and make adjustments with a simple click of the mouse. A key differentiator for Total Service Manager is its robust set of core functionalities, such as real-time scheduling updates, automated shift reminders, and customizable shift templates. These features help businesses optimize their scheduling processes and ensure maximum efficiency. Additionally, the software offers innovative tools for tracking employee availability, managing time-off requests, and generating detailed reports on scheduling trends and patterns. In terms of performance, Total Service Manager excels in handling large datasets and complex operations.
Pros & Cons
- +Streamlines scheduling processes and improves overall efficiency
- +Allows for easy tracking of employee availability and assignments
- +Provides real-time updates on job status and employee whereabouts
- +Enhances communication among team members and management
- +Helps optimize workloads and minimize scheduling conflicts.
- −Steep learning curve for new users
- −Limited customization options for scheduling
- −Lack of integration with other business software systems
- −Reporting features are not as robust as competitor software
- −Customer support can be slow to respond to issues or inquiries.
Features
Key features
- Dispatch scheduling
- Work order management
- Time tracking
- Job costing
- Inventory management
- Customer relationship management
- Billing and invoicing
- Reporting and analytics
Additional features
- Mobile access ,Dispatch management ,Work order management ,Scheduling ,Job tracking ,Employee management ,Customer database ,Inventory tracking ,Billing and invoicing ,Reporting and analytics.
Pricing
Countries & Languages
Interface languages
Billing currencies
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About Total Service Manager
Total Service Manager is a service management software from Ninety Nine that helps organizations manage their service operations effectively. It combines incident tracking, service request management, and reporting tools so users can monitor and improve service performance. This platform supports automation of service tasks, allowing teams to focus on delivering quality support while reducing manual effort. Additionally, Total Service Manager provides a centralized dashboard for real-time visibility into service activities, ensuring that stakeholders are informed of progress and outcomes. Key capabilities: incident tracking service request management reporting tools automation of tasks centralized dashboard Best for: IT departments that need to manage and improve service delivery.
Total Service Manager Details
Total Service Manager's In-App Market Place
Does Total Service Manager have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
15
Mini Apps
GPS tracking: Allows managers to track the location of field technicians using GPS technology
ensuring they are on schedule and optimizing routes for efficiency.
Inventory management: Helps track inventory levels
order supplies as needed
and manage stock across multiple locations
ensuring that technicians have the necessary parts and equipment for each job.
Mobile app: Enables technicians to access their schedules
job details
and customer information on their smartphones or tablets
increasing productivity and communication in the field.
Reporting and analytics: Provides insights into key performance metrics
such as job completion times
customer satisfaction ratings
and revenue generated
allowing managers to make data-driven decisions and optimize operations.
Pricing Options
Accepted Payment Currencies
USD ($), CAD ($), EUR (€), GBP (£), AUD ($)
Pros & Cons
- Streamlines scheduling processes and improves overall efficiency
- Allows for easy tracking of employee availability and assignments
- Provides real-time updates on job status and employee whereabouts
- Enhances communication among team members and management
- Helps optimize workloads and minimize scheduling conflicts.
- Steep learning curve for new users
- Limited customization options for scheduling
- Lack of integration with other business software systems
- Reporting features are not as robust as competitor software
- Customer support can be slow to respond to issues or inquiries.
Total Service Manager's Support Options
Email Address
support@davisware.comContact
847-426-6000Documentation
https://www.davisware.com/resources/Total Service Manager's Alternatives
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