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Total Service Manager

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About Total Service Manager

Total Service Manager is a service management software from Ninety Nine that helps organizations manage their service operations effectively. It combines incident tracking, service request management, and reporting tools so users can monitor and improve service performance. This platform supports automation of service tasks, allowing teams to focus on delivering quality support while reducing manual effort. Additionally, Total Service Manager provides a centralized dashboard for real-time visibility into service activities, ensuring that stakeholders are informed of progress and outcomes. Key capabilities: incident tracking service request management reporting tools automation of tasks centralized dashboard Best for: IT departments that need to manage and improve service delivery.

Total Service Manager Details

Vendor
Ninety Nine
Year Launched
Location
Davisware Headquarters 85 W Algonquin Rd Ste 550 Arlington Heights, IL 60005
Deployment
Training Options
demo, account manager, community
Countries Served
All Countries
Languages
Total Service Manager in category Employee Scheduling by Davisware is available in English, Spanish, French, German, and Italian.
Users
Administrator, Dispatcher, Technician, Salesperson, Customer Support Representative, HR Manager
Industries Served
Healthcare, Education, Finance, Retail
Tags
Employee Scheduling, Field Service Management, Job Management, Work Order Tracking, Dispatching, Mobile Application, Invoicing, Scheduling, Reporting, Customer Service, Maintenance Tracking, Technician Management, Billing, Inventory Management

Total Service Manager's In-App Market Place

Does Total Service Manager have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

15

Mini Apps

GPS tracking: Allows managers to track the location of field technicians using GPS technology

ensuring they are on schedule and optimizing routes for efficiency.

Inventory management: Helps track inventory levels

order supplies as needed

and manage stock across multiple locations

ensuring that technicians have the necessary parts and equipment for each job.

Mobile app: Enables technicians to access their schedules

job details

and customer information on their smartphones or tablets

increasing productivity and communication in the field.

Reporting and analytics: Provides insights into key performance metrics

such as job completion times

customer satisfaction ratings

and revenue generated

allowing managers to make data-driven decisions and optimize operations.

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), CAD ($), EUR (€), GBP (£), AUD ($)

Pros & Cons

  • Streamlines scheduling processes and improves overall efficiency
  • Allows for easy tracking of employee availability and assignments
  • Provides real-time updates on job status and employee whereabouts
  • Enhances communication among team members and management
  • Helps optimize workloads and minimize scheduling conflicts.
  • Steep learning curve for new users
  • Limited customization options for scheduling
  • Lack of integration with other business software systems
  • Reporting features are not as robust as competitor software
  • Customer support can be slow to respond to issues or inquiries.

Total Service Manager's Support Options

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