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Totango

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Software Status:Active

About Totango

Totango is a customer success software from Totango that helps users design, run, measure, and scale the SaaS customer journey to retain and grow customers. It combines SuccessBLOCs, Artificial Intelligence, and Overview Expansion signals so users can monitor customer engagement and proactively address issues. The platform supports integration with various existing tools, allowing for comprehensive visibility into customer health and potential churn. Totango helps organizations use data to improve customer outcomes and drive growth. Key capabilities: SuccessBLOCs Artificial Intelligence Overview Expansion signals View all integrations Churn Prevention Best for: SaaS businesses that need to manage customer journeys effectively.

Totango Details

Vendor
Totango
Year Launched
2011
Location
Redwood City, California
Deployment
cloud, ios
Training Options
documentation, videos, live online, in person
Countries Served
All Countries
Languages
English
Users
Campaign Manager, Customer Success Manager, Marketing Analyst, Customer Support Specialist, Product Manager, Data Analyst, Customer Engagement Manager, Customer Experience Manager, Sales Representative, Customer Advocate
Industries Served
Totango primarily serves industries that rely on recurring revenue models, such as SaaS (Software as a Service), technology, and other subscription-based businesses.
Tags
Customer Success, SaaS, Subscription Management, Customer Retention, Revenue Growth, Enterprise Software, Customer Engagement, Customer Health Monitoring, Product Adoption, Risk Detection.

Totango's In-App Market Place

Does Totango have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

0

Mini Apps

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), JPY (¥), AUD (A$), CAD (C$), CHF (CHF), CNY (¥), SEK (kr), KRW (₩), INR (₹), RUB (₽), BRL (R$), MXN (Mex$), SGD (S$), HKD (HK$)

Pros & Cons

  • Scalability: Designed to grow with your business needs.
  • Customization: Offers customizable templates and workflows.
  • AI Integration: Utilizes AI to enhance customer success efforts.
  • Comprehensive Features: Provides a wide range of tools for customer engagement and management.
  • Complexity: The extensive features may require a learning curve.
  • Pricing: Some users may find the pricing plans on the higher side.
  • Implementation Time: Setting up and customizing the platform can be time-consuming.
  • Support Response Time: Some users have reported delays in customer support responses.
  • Feature Overlap: Some features may overlap with existing tools, leading to redundancy.

Totango's Support Options

Contact

+1 800-634-1990

Chatbot

Available

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