About Touchpoint Plus
Touchpoint Plus is a restaurant management software from Touchpoint Restaurant Solutions that focuses on improving operational efficiency. It provides tools for staff scheduling, inventory management, and sales reporting to help simplify restaurant operations. The software offers customizable dashboards to display key performance metrics and integrates with various POS systems for real-time data analysis. Touchpoint Plus also includes features for employee training and customer feedback collection, which supports better service delivery. Key capabilities: staff scheduling inventory tracking sales reporting performance analytics employee training Best for: restaurant managers and owners that need to manage daily operations effectively.
Touchpoint by Touchpoint Restaurant Innovations Inc. is a robust, all-in-one platform designed specifically for quick service restaurants (QSRs) and coffee shops that want to unify their restaurant operations with a high-performing loyalty system. This cloud-based software combines a full-featured point-of-sale (POS) system, kitchen management tools, online ordering, AI-driven marketing, and loyalty rewards into one seamless ecosystem. Its standout goal is to ensure every guest is treated like a regular, with tools that enable staff to provide highly personalized service while maintaining speed and efficiency during peak traffic. By eliminating friction points in the customer journey—from signup to reward redemption—Touchpoint aims to maximize loyalty participation and elevate customer lifetime value in a market where every second counts. One of Touchpoint’s most compelling strengths is its focus on loyalty adoption. The platform is engineered to achieve loyalty signup rates of over 80%, with many businesses enrolling 60% of their customers in less than three weeks. This is accomplished through a frictionless signup process that takes less than 20 seconds and doesn’t interrupt the order flow—crucial for fast-paced QSR environments.
Pros & Cons
- +High adoption rate: Achieves over 80% loyalty participation, surpassing traditional stamp cards.
- +Seamless signup process: Customers can enroll in under 20 seconds via credit card, mobile, or gift card.
- +Instant engagement: Sends immediate text offers to encourage repeat visits.
- +Personalized experience: Tracks customer preferences, allergies, and order history for tailored service.
- +Flexible rewards system: Supports points or stamps, depending on business needs.
- +Marketing integration: Includes AI-driven upselling, embeddable coupons, and online store features.
- −Limited industry focus: Primarily designed for QSRs (Quick Service Restaurants) and coffee shops.
- −Data reliance: Requires businesses to manage customer data effectively for personalization.
- −Learning curve: Businesses may need time to fully utilize the platform’s tools and analytics.
Features
Key features
- Unified Omnichannel Loyalty
- Provides a holistic loyalty program seamlessly integrating signup, guest experience, and cashier interactions across all channels (in-store, online, drive-thru).
- High Loyalty Adoption (80%+ target)
- Designed for rapid and high customer enrollment, aiming for over 60% adoption in less than 3 weeks, significantly outpacing traditional methods.
- Rapid & Flexible Customer Signup
- Enables quick enrollment (20 seconds) using various methods (credit card, mobile, gift card) without interrupting the order flow.
- Personalized Guest Recognition
- Allows staff to instantly recognize guests by name, re-order favorites, and access loyalty offers, preferences, and allergies for tailored service.
- AI Marketing for Guaranteed Sales
- Utilizes artificial intelligence to drive targeted marketing, including upsell suggestions and embeddable coupons, aiming for guaranteed sales.
- Integrated POS & Restaurant Management
- Offers comprehensive Point of Sale solutions for QSR and Coffee, including Kitchen Display System, Line Busting/Drive Thru, and Online Ordering, all unified with loyalty.
Additional features
- Loyalty Program
- Core offering for customer retention.
- Rewards
- Provides incentives for customer engagement.
- Omnichannel Support
- Works across various customer interaction points (drive-thru, KDS, online, in-store).
- High Loyalty Adoption
- Focuses on achieving significant customer enrollment.
- Double Opt-in Loyalty Program
- Ensures customer consent for loyalty participation.
- Unified Approach
- Integrates signup, guest experience, cashier's experience, and customer benefits seamlessly.
- Eliminates Hurdles to Signup
- Simplifies the enrollment process for customers.
- Matching Signup Gift
- Provides an immediate incentive for new loyalty members.
- Flexible Customer Signup
- Allows enrollment before, during, or after taking an order.
- Non-Interruptive Order Flow
- Ensures loyalty signup doesn't slow down service.
- Instant Engagement (Text Message)
- Sends immediate offers to customers via SMS.
- Multiple Signup Methods
- Guests can enroll via Credit Card, Mobile, or Gift Card.
- Quick Signup
- Aims for customer enrollment in 20 seconds.
- Easy Redemption
- Simple process for customers to use rewards (mobile number or card swipe).
- Cashier Offer Visibility
- Cashiers can instantly see all available offers for a guest.
- Guest Recognition (By Name)
- Allows personalized greetings.
- Order History Tracking
- Knows customer's past orders.
- Habit Tracking
- Understands customer's purchasing patterns.
- Offer Tracking
- Keeps record of available rewards.
- Allergies and Preferences Tracking
- Stores important customer dietary or service notes.
- Fast Re-order of Favorites
- Enables quick re-ordering of popular items.
- Points or Stamps System
- Offers choice between point-based or stamp-based loyalty.
- Points Reconciliation (Multi-location)
- Ensures fairness for businesses with multiple branches.
- Profile at Caller ID
- Displays customer information automatically for incoming calls.
- Sales Comparison (Members vs. Non-Members)
- Provides analytics on loyalty program impact.
- A.I. Marketing
- Uses artificial intelligence for marketing efforts.
- Guaranteed Sales (A.I. Marketing)
- Implies highly effective, conversion-focused marketing.
- Upsell by Item or Option
- Promotes additional purchases based on current order.
- Embeddable Coupons
- Allows for integration of digital coupons.
- Point of Sale (QSR & Coffee)
- Provides POS systems specifically for quick-service restaurants and coffee shops.
- Kitchen Display System (KDS)
- Manages kitchen order flow digitally.
- Line Busting / Drive Thru Support
- Optimizes service for high-volume environments.
- Online Ordering
- Enables customers to place orders digitally.
- Gift Cards
- Supports gift card functionality.
- Cloud POS Solutions
- Offers cloud-based point-of-sale systems.
- Frontend Ordering Management
- Manages the customer-facing ordering process.
- API & Integration
- Provides interface for connecting with other systems.
Pricing
Countries & Languages
Interface languages
Billing currencies
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About Touchpoint Plus
Touchpoint Plus is a restaurant management software from Touchpoint Restaurant Solutions that focuses on improving operational efficiency. It provides tools for staff scheduling, inventory management, and sales reporting to help simplify restaurant operations. The software offers customizable dashboards to display key performance metrics and integrates with various POS systems for real-time data analysis. Touchpoint Plus also includes features for employee training and customer feedback collection, which supports better service delivery. Key capabilities: staff scheduling inventory tracking sales reporting performance analytics employee training Best for: restaurant managers and owners that need to manage daily operations effectively.
Touchpoint Plus Details
Touchpoint Plus's In-App Market Place
Does Touchpoint Plus have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), AUD (A$), CAD (C$), JPY (¥), CHF (Fr), SEK (kr), NOK (kr), DKK (kr), ZAR (R), MXN ($)
Pros & Cons
- High adoption rate: Achieves over 80% loyalty participation, surpassing traditional stamp cards.
- Seamless signup process: Customers can enroll in under 20 seconds via credit card, mobile, or gift card.
- Instant engagement: Sends immediate text offers to encourage repeat visits.
- Personalized experience: Tracks customer preferences, allergies, and order history for tailored service.
- Flexible rewards system: Supports points or stamps, depending on business needs.
- Marketing integration: Includes AI-driven upselling, embeddable coupons, and online store features.
- Limited industry focus: Primarily designed for QSRs (Quick Service Restaurants) and coffee shops.
- Data reliance: Requires businesses to manage customer data effectively for personalization.
- Learning curve: Businesses may need time to fully utilize the platform’s tools and analytics.
Touchpoint Plus's Support Options
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