About Trouble Ticket Express
Trouble Ticket Express is a ticket management software that helps organizations track and resolve customer issues efficiently.
Trouble Ticket Express Details
Vendor
Rush Project
Year Launched
1999
Location
United States
Deployment
cloud, on premise, windows
Training Options
demo, account manager, community
Countries Served
All Countries
Languages
Turkish, Spanish, French, German, Russian, Chinese, Italian, Portuguese, Japanese
Users
Administrator, IT Manager, Customer Support Representative, End User, Manager
Industries Served
Healthcare, Education, IT, Manufacturing, Retail, Finance
Tags
Issue Tracking, Trouble Ticket, Support, Customer Service, IT Management
Trouble Ticket Express's In-App Market Place
Does Trouble Ticket Express have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
0
Mini Apps
Pricing Options
Free trial
Free version
Request a quote
Promo Offer
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), AUD (A$), CAD (C$), JPY (¥), CHF, HKD (HK$), SGD (S$), NZD (NZ$), INR (₹), CNY (¥), MXN, BRL (R$), THB, RUB (₽)
Pros & Cons
- Streamlines the process of tracking and resolving issues
- Provides a central location for all support tickets and communication
- Allows for easy prioritization of tasks and assignments
- Generates detailed reports and analytics for performance evaluation
- Offers customizable workflows and automation features for efficiency
- Outdated design and architecture compared to modern SaaS tools
- Limited modern integrations and automation capabilities
- Security concerns reported in older deployments
- Requires technical setup (CGI, server configuration, permissions)
- Not ideal for enterprise-scale ITSM environments