About Trustpilot for Business
A customer review platform for businesses to collect service, product, and location reviews. It helps companies build trust, improve online visibility through SEO, and gain insights from customer feedback to accelerate conversions and drive growth.
Trustpilot for Business is a comprehensive review management platform that enables companies to collect, manage, and showcase customer feedback. It facilitates the collection of service, product, and location reviews, which can be displayed on a business's website via customizable widgets to build trust and social proof. The platform provides tools for engaging with customers by responding to reviews and offers analytics to derive actionable insights from feedback. Key features include automated review invitations, SEO benefits from user-generated content, and marketing tools to leverage reviews in advertising. Trustpilot offers a free plan for basic review collection, with paid tiers starting at $99/month (billed annually) that unlock more advanced features, integrations, and support. It integrates with major e-commerce, CRM, and helpdesk platforms, making it a versatile tool for businesses aiming to enhance their online reputation and drive growth through customer feedback.
Pros & Cons
- Collects verified service, product, and location reviews to build brand trust.
- Offers a free plan to get started with review collection.
- Integrates with a wide range of e-commerce and business software.
- Showcases reviews on-site with customizable widgets to increase conversions.
- Provides analytics and insights derived from customer feedback.
- Paid plans require a 12-month commitment.
- Higher-level analytics and AI capabilities are restricted to higher plans.
- Product and location reviews require additional paid add-ons.
- Premium and Enterprise pricing can become substantial for larger organizations.
Features
Key features
Invite customers to leave service, product, and location reviews through various methods.
Display reviews on your website using customizable widgets to build social proof and increase conversions.
Utilize analytics and review tagging to understand customer sentiment and identify market trends.
Leverage customer reviews in marketing campaigns and social media to enhance brand trust.
Connect with platforms like Shopify, BigCommerce, and Adobe Commerce to automate review collection.
Additional features
Manage your public-facing business profile on the Trustpilot platform.
Engage with customers by responding directly to their reviews.
Improve visibility in search engine results and AI-powered search with review content.
Share positive reviews directly to social media channels to amplify customer feedback.
Access dashboards to track review performance, trends, and customer-led insights.
Understand how visitors interact with your Trustpilot profile and on-site widgets.
Build custom integrations to fit product reviews seamlessly into your website's branding.
Pricing
Monthly plans
- Unlimited review invitations
- 23 widgets to showcase TrustScore & testimonials
- 1000 users
- Unlimited domains*
- All integrations
- Power your ads with Trustpilot marketing assets
- Match your public profile to your brand
- Dedicated Customer Success Manager
Enterprise is designed for organizations requiring large-scale review management, analytics, multiple domains, and advanced administration.
Source: vendor pricing page →Annual plans
- 100 review invitations per month
- 2 widgets to collect reviews and showcase trust
- 1 user
- 1 domain
- eCommerce integrations
- Power your ads with Trustpilot marketing assets
Billed annually, per domain. Available only to new small business customers (up to $5M revenue).
Source: vendor pricing page →- 300 review invitations/month
- 10 widgets
- 3 users
- Up to 3 domains
- All integrations
- Brand-matched public profile
- Trustpilot marketing assets
Plus includes a 14-day free trial and expands review collection, integrations, and profile customization.
Source: vendor pricing page →- 1,000 review invitations/month
- 21 widgets
- 10 users
- Unlimited domains
- All integrations
- Dedicated Customer Success Manager
- Advanced dashboards and insights
- TrustScore and customer-feedback analytics
Premium adds richer analytics, customer-success support, and higher review and widget limits.
Source: vendor pricing page →Countries & Languages
Interface languages
Billing currencies
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About Trustpilot for Business
A customer review platform for businesses to collect service, product, and location reviews. It helps companies build trust, improve online visibility through SEO, and gain insights from customer feedback to accelerate conversions and drive growth.
Trustpilot for Business Details
Trustpilot for Business's In-App Market Place
Does Trustpilot for Business have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
0
Mini Apps
Pricing Options
Plans
Monthly plans
- Unlimited review invitations
- 23 widgets to showcase TrustScore & testimonials
- 1000 users
- Unlimited domains*
- All integrations
- Power your ads with Trustpilot marketing assets
- Match your public profile to your brand
- Dedicated Customer Success Manager
Enterprise is designed for organizations requiring large-scale review management, analytics, multiple domains, and advanced administration.
Source: vendor pricing page →Annual plans
- 100 review invitations per month
- 2 widgets to collect reviews and showcase trust
- 1 user
- 1 domain
- eCommerce integrations
- Power your ads with Trustpilot marketing assets
Billed annually, per domain. Available only to new small business customers (up to $5M revenue).
Source: vendor pricing page →- 300 review invitations/month
- 10 widgets
- 3 users
- Up to 3 domains
- All integrations
- Brand-matched public profile
- Trustpilot marketing assets
Plus includes a 14-day free trial and expands review collection, integrations, and profile customization.
Source: vendor pricing page →- 1,000 review invitations/month
- 21 widgets
- 10 users
- Unlimited domains
- All integrations
- Dedicated Customer Success Manager
- Advanced dashboards and insights
- TrustScore and customer-feedback analytics
Premium adds richer analytics, customer-success support, and higher review and widget limits.
Source: vendor pricing page →Accepted Payment Currencies
USD
Pros & Cons
- Collects verified service, product, and location reviews to build brand trust.
- Offers a free plan to get started with review collection.
- Integrates with a wide range of e-commerce and business software.
- Showcases reviews on-site with customizable widgets to increase conversions.
- Provides analytics and insights derived from customer feedback.
- Paid plans require a 12-month commitment.
- Higher-level analytics and AI capabilities are restricted to higher plans.
- Product and location reviews require additional paid add-ons.
- Premium and Enterprise pricing can become substantial for larger organizations.
Trustpilot for Business's Support Options
Trustpilot for Business's Alternatives
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