Twics Tawk logo

Twics Tawk

by Testware Informatics · Since 2015
No reviews yet
ActiveAvailable globallyOn-premise
Quick facts
VendorTestware Informatics
Year launched2015
StatusActive
Location03, Sigaram Towers, 2nd Floor, , 51, Kumaran Colony Main Road, Vadapalani, chennai, tamil Nadu 600026, IN
Countries servedGlobal
Languages1
Integrations1+
Free tier
Free trial
Contact salesYES

About Twics Tawk

Twics Tawk is a communication software from Testware Informatics that facilitates instant messaging and collaboration among teams. It provides features such as group chats, file sharing, and message archiving so users can communicate effectively in real-time. The platform supports both desktop and mobile devices, ensuring that team members stay connected regardless of their location. Users can also customize notifications to prioritize important messages. Key capabilities: group chats file sharing message archiving customizable notifications cross-platform support Best for: organizations that need efficient communication tools for remote collaboration.

Twics Tawk is a cutting-edge customer relationship management (CRM) software designed to streamline communication with customers and improve overall customer experience. One of its standout features is its integration with Twilio's powerful communication platform, allowing businesses to easily connect with customers via SMS, voice calls, and other channels. The user interface of Twics Tawk is clean, intuitive, and user-friendly, making it easy for both new and experienced users to navigate the software. The design elements are sleek and modern, enhancing the overall user experience and maximizing efficiency. Users can easily access and manage customer interactions, view detailed analytics, and track performance metrics in real-time. One of the core functionalities that sets Twics Tawk apart from its competitors is its advanced automation capabilities. Users can create automated workflows for common customer interactions, saving time and increasing productivity. The software also offers customizable reporting and analytics tools, allowing businesses to gain valuable insights into customer behavior and trends. In terms of performance, Twics Tawk excels in speed, efficiency, and reliability, even when managing large datasets or complex operations.

Pros & Cons

What users like
  • +Streamlined communication through integrated voice and messaging.
  • +Real-time payment processing capabilities.
  • +User-friendly interface with intuitive navigation.
  • +Comprehensive reporting tools for performance analysis.
  • +Enhanced sales productivity through automation features.
What users flag
  • Pricing information is not readily available.
  • Limited information on mobile application availability.
  • Customization options may be limited for advanced users.
  • No in-app marketplace for third-party integrations.
  • May require training for effective utilization.

Features

Key features

Voice Call Dialing
Click-to-dial functionality for seamless outbound calls.
Call Tracking & Scripting
Integrated call scripts and tracking reports for consistent communication.
Alerts & Reminders
Automated notifications for events, calls, or deadlines.
Customer Profiling
Detailed insights into customer behavior, preferences, and history.

Additional features

Instant Payment Links
Generate and share payment links during calls for immediate transactions.
SMS & Email Integration
Integrated communication channels for outreach and follow-ups.
Reporting & Analytics
Comprehensive reports on sales activities and performance.
User-Level Access Control
Manage permissions and access for different user roles.
Centralized Database
Unified platform for storing and accessing customer data.
Workflow Automation
Automate repetitive tasks to enhance efficiency.

Pricing

Free trial
Free version
Request a quote
Promo Offer

Countries & Languages

Global
Countries served
1
Interface languages
15
Billing currencies

Interface languages

English

Billing currencies

🇺🇸USD🇪🇺EUR🇬🇧GBP🇯🇵JPY🇦🇺AUD🇨🇦CAD🇨🇭CHF🇨🇳CNY🇸🇪SEK🇳🇿NZD🇰🇷KRW🇸🇬SGD🇳🇴NOK🇲🇽MXN🇮🇳INR

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