About UCMDB
OpenText Universal Configuration Management Database (UCMDB) is a software platform from OpenText that provides IT discovery and configuration management for enterprises. It includes features like rich IT discovery, incident resolution capabilities, and deployment flexibility so organizations can maintain effective configuration management. UCMDB supports faster incident resolution and improved security by ensuring better visibility into IT assets. The software can be deployed in various environments, allowing for versatile integration with existing systems. Key capabilities: IT discovery incident management configuration management flexible deployment improved security Best for: IT teams that need comprehensive visibility and management of their configuration items and incidents.
OpenText Universal Discovery and CMDB presents itself as a robust solution for organizations seeking to gain a comprehensive understanding of their IT landscape. Its core function is to provide a single, unified view of all configuration items (CIs) across increasingly complex hybrid and multi-cloud environments. The software aims to move beyond simple asset tracking and delve into the intricate relationships between infrastructure components and the business services they support. This focus on service mapping and dependency visualization is a key differentiator, enabling organizations to understand the impact of changes before they occur, ultimately reducing downtime and improving change success rates. A significant advantage highlighted is its vendor-neutral approach. OpenText emphasizes seamless integration with a wide array of existing IT tools and ITSM platforms, including industry giants like ServiceNow, BMC, Jira, and Microsoft. This interoperability is crucial for organizations that have already invested in various IT solutions, avoiding the need for costly rip-and-replace scenarios. The ability to work within the existing ecosystem reduces friction and accelerates adoption.
Pros & Cons
- +Comprehensive IT Visibility: Provides deep insight into hybrid and multi-cloud environments.
- +Flexible Deployment: Available as SaaS, on-premises, or in the cloud.
- +Vendor-Neutral: Integrates with multiple IT tools and platforms.
- +Security & Compliance: Helps mitigate risks by identifying outdated software.
- +Advanced Discovery Capabilities: Supports multiple discovery methods.
- −Enterprise-Focused: May not be ideal for small businesses.
- −Complex Implementation: May require professional services for setup.
- −Cost: Likely priced for mid-to-large enterprises.
- −Learning Curve: Requires IT expertise for optimal use.
- −Limited Public Pricing Info: No transparent pricing structure.
Features
Key features
- 1. Multi-cloud Discovery
- Supports AWS, Azure, Google Cloud, and Oracle Cloud.
- 2. Agentless & Agent-based Discovery
- Captures real-time configuration data.
- 3. Vendor-neutral CMDB
- Works with ServiceNow, BMC, Jira, OpenText, Microsoft, etc.
- 4. Advanced Network Discovery
- Supports 250+ vendors and 3,500+ network devices.
- 5. Dynamic Software Discovery
- Recognizes 139,000+ software titles with end-of-life tracking.
- 6. IT Asset Inventory
- Organizes assets into structured categories.
- 7. Robust Reporting & Dashboards
- Customizable analytics for IT visibility.
- 8. Service Mapping
- Understands infrastructure dependencies for better management.
- 9. Security & Compliance Monitoring
- Identifies misconfigurations and vulnerabilities.
Additional features
- 1. IT Asset Discovery
- Comprehensive scanning of infrastructure.
- 2. CMDB Management
- Centralized repository for IT configurations.
- 3. Impact Analysis
- Understands changes before implementation.
- 4. Automated IT Documentation
- Reduces manual efforts.
- 5. Network & Endpoint Discovery
- Ensures complete visibility.
- 6. ITSM Integrations
- Seamless integration with leading platforms.
- 7. Cloud Infrastructure Mapping
- Tracks cloud-based assets.
- 8. Service Relationship Mapping
- Connects IT components to business services.
- 9. Compliance & Risk Management
- Tracks outdated or non-compliant software.
- 10. Customizable Dashboards & Reports
- Provides insights for IT teams and executives.
Pricing
Countries & Languages
Interface languages
Billing currencies
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About UCMDB
OpenText Universal Configuration Management Database (UCMDB) is a software platform from OpenText that provides IT discovery and configuration management for enterprises. It includes features like rich IT discovery, incident resolution capabilities, and deployment flexibility so organizations can maintain effective configuration management. UCMDB supports faster incident resolution and improved security by ensuring better visibility into IT assets. The software can be deployed in various environments, allowing for versatile integration with existing systems. Key capabilities: IT discovery incident management configuration management flexible deployment improved security Best for: IT teams that need comprehensive visibility and management of their configuration items and incidents.
UCMDB Details
UCMDB's In-App Market Place
Does UCMDB have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
0
Mini Apps
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), JPY (¥), AUD (A$), CAD (C$)
Pros & Cons
- Comprehensive IT Visibility: Provides deep insight into hybrid and multi-cloud environments.
- Flexible Deployment: Available as SaaS, on-premises, or in the cloud.
- Vendor-Neutral: Integrates with multiple IT tools and platforms.
- Security & Compliance: Helps mitigate risks by identifying outdated software.
- Advanced Discovery Capabilities: Supports multiple discovery methods.
- Enterprise-Focused: May not be ideal for small businesses.
- Complex Implementation: May require professional services for setup.
- Cost: Likely priced for mid-to-large enterprises.
- Learning Curve: Requires IT expertise for optimal use.
- Limited Public Pricing Info: No transparent pricing structure.
UCMDB's Support Options
Email Address
ucmdb.publicrelations@opentext.comContact
1-800-499-6544Documentation
https://developer.opentext.com/apisCommunity Forums
https://support.opentext.com/communityChatbot
AvailableUCMDB's Alternatives
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CI Synchronizer
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