UI Contact

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Software Status:Active

About UI Contact

UI Contact is a customer service support software from Utopia Image that enables the team to provide connected, efficient, and scalable service powered by AI. It combines Agentforce Service, service team scalability across various industries, and updates on new features so that the organization can effectively respond to customer needs. With a focus on improving the capacity of service teams, UI Contact provides tools for managing and improving customer interactions. It also includes resources to understand how Agentforce Service can assist the business. Key capabilities: customer interaction management industry scalability AI-powered solutions real-time updates comprehensive support resources Best for: customer service teams that need efficient and scalable support solutions.

UI Contact Details

Vendor

Utopia Image

Year Launched

Location

Salesforce Headquarters: 415 Mission Street, 3rd Floor, San Francisco, CA 94105, USA.

Deployment

Training Options

demo, account manager, community

Countries Served

All Countries.

Languages

English, Spanish, French, German, Italian, Portuguese

Users

Administrator, Customer Support Representative, Sales Representative, Marketing Manager, Technical Support Specialist.

Industries Served

Healthcare, Education, Finance, Retail, Technology, Government, Hospitality

UI Contact's In-App Market Place

Does UI Contact have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

Mini Apps

Salesforce Service Cloud: A customer service platform that helps businesses connect with customers across multiple channels

track customer interactions

and provide personalized support.

Salesforce Marketing Cloud: A marketing automation platform that allows businesses to create personalized marketing campaigns

target specific customer segments

and track campaign performance.

Salesforce Commerce Cloud: An e-commerce platform that enables businesses to create online stores

manage product catalogs

and provide a seamless shopping experience for customers.

Salesforce Pardot: A marketing automation tool that helps businesses generate leads

nurture prospects

and drive sales through targeted email campaigns and lead scoring.

Salesforce Einstein: An artificial intelligence platform that helps businesses predict customer behavior

personalize marketing campaigns

and automate routine tasks.

Pricing Options

Free trial

Free version

Request a quote

Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), AUD (A$), CAD (C$), JPY (¥), CHF (CHF), SGD (S$), INR (₹), CNY (¥), MXN (Mex$).

Pros & Cons

Streamlines communication with customers through various channels such as email, chat, and phone
Provides a personalized and seamless customer experience by storing relevant customer information and history
Helps in resolving customer issues quickly and efficiently by routing queries to the appropriate department or agent
Offers real-time analytics and reporting to track customer interactions and identify areas of improvement
Allows for integration with other Salesforce products for a more comprehensive customer relationship management solution