Umbler Talk logo

Umbler Talk

by UMBLER INTERNET · Since 2015
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ActiveAvailable globallyCloud
Quick facts
VendorUMBLER INTERNET
Year launched2015
StatusActive
LocationUmbler's Headquarters Av. Dorival Cândido Luz de Oliveira, 1890 , 3º Andar, Gravataí, Rio Grande do Sul 94030000, BRAZIL
Countries servedGlobal
Languages1
Integrations2+
Free tier
Free trialYES
Contact sales

About Umbler Talk

Umbler Talk is a communication platform from UMBLER INTERNET that changes WhatsApp into a capable tool for business growth. It includes features such as up to 3 WhatsApp numbers, a basic visual chatbot builder, and conversation and agent reporting, so businesses can effectively manage customer interactions. Additionally, it supports marketing campaign sending and message scheduling for improved outreach. Umbler Talk is designed to help companies use WhatsApp for customer engagement and support. Key capabilities: up to 3 WhatsApp numbers basic visual chatbot builder conversation and agent reporting marketing campaign sending message scheduling Best for: businesses that need to utilize WhatsApp for customer communication and marketing purposes.

Umbler Talk presents itself as a comprehensive solution for businesses seeking to leverage WhatsApp for enhanced communication and operational efficiency. It aims to address the common pain points associated with managing WhatsApp for business, such as disorganized conversations, missed inquiries, and scalability challenges. The platform's core functionality revolves around transforming WhatsApp into a multi-faceted tool for sales, customer support, and marketing. A key strength lies in its utilization of the official WhatsApp Business API, a crucial factor for ensuring reliability and minimizing the risk of number bans often associated with unofficial bulk messaging methods. This commitment to adhering to WhatsApp's guidelines provides a solid foundation for businesses seeking a stable and compliant communication platform. From a user experience perspective, Umbler Talk appears to prioritize ease of use. The interface is designed with a clean and intuitive layout, resembling familiar messaging platforms. This minimizes the learning curve for new users and facilitates quick adoption by team members. Features like conversation filters, tags, and assignment options are readily accessible, streamlining the process of organizing and prioritizing customer interactions.

Pros & Cons

What users like
  • +Multiple Agents on One WhatsApp Number – Helps manage high message volumes.
  • +Automation with Chatbots – Reduces manual workload.
  • +Official WhatsApp API Compliance – Lowers risk of bans.
  • +Bulk Messaging Feature – Ideal for marketing and customer updates.
  • +Affordable for Small Businesses – With a lower-tier plan available.
What users flag
  • Requires WhatsApp Business API – Not ideal for small individual users.
  • No Free Plan – Only a 7-day trial is available.
  • Limited Advanced Features in Basic Plan – Small businesses may miss out.
  • No Mention of Global Currency Support – Possibly limited to Brazil.
  • No On-Premise Deployment Option – Fully cloud-based.

Features

Key features

1. Shared WhatsApp Inbox – Multiple employees can access and respond to messages from a single number.
2. Automated Message Routing – Assign and distribute customer queries among team members.
3. Bulk Messaging – Send messages to all contacts with minimal risk of being banned.
4. Role-Based Permissions – Control who can see and respond to messages.
5. Analytics & Reports – Track response times, agent performance, and message topics.
6. Chatbot Integration – Use a Visual ChatBot Builder for automation.
7. API & Webhook Integrations – Connect with other business tools.

Additional features

1. WhatsApp Business API Compliance
2. Multiple Agent Access
3. Department-Based Filtering
4. Customer Conversation History
5. Message Scheduling
6. Advanced Chatbot Features
7. Integration with CRM and Business Systems
8. Customizable Workflows
9. Security & Managerial Oversight
10. Activity Logging

Pricing

Free trial
Free version
Request a quote
Promo Offer

Monthly plans

Basic

USD 69

Professional

USD 99

Enterprise

USD 129

Countries & Languages

Global
Countries served
1
Interface languages
1
Billing currencies

Interface languages

Portuguese

Billing currencies

🇧🇷BRL

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