Unified Communications as a Service (UCaaS)

High-definition voice calls for clear and natural communication.

Send and receive text messages using business phone numbers for convenient communication with customers and colleagues.

Record calls for training, quality assurance, and compliance purposes, with AI-powered analysis for insights.

Integrate with popular CRM systems to streamline workflows and improve customer relationship management.

Manage customer interactions across multiple channels (voice, email, chat, social media) from a unified platform.

Easily manage and configure communication settings through an intuitive web interface.

Access UC features from virtual desktops for a consistent user experience.

A dedicated application for receptionists to efficiently manage incoming calls and route them to the appropriate parties.

Supports a wide range of SIP phones for flexible hardware options.

Route calls efficiently to specific departments or individuals based on pre-defined rules.

Ensure business continuity by automatically routing calls to alternate locations or devices in case of outages.

Enables flexible workspace arrangements by allowing users to log in to any phone and access their personal settings.

Send and receive faxes digitally, eliminating the need for traditional fax machines.

Conduct online meetings and video conferences with screen sharing and other collaboration features.

Share files and documents securely within the platform.

Create persistent chat rooms for ongoing team communication and collaboration.

Provides administrative tools for managing users, settings, and other aspects of the platform.

Schedule and host online meetings with features like screen sharing, recording, and chat.

Access UC features from desktop and mobile devices using dedicated applications.

Monitor call quality and identify potential issues to ensure optimal communication.

Extend the platform's functionality with integrations and custom applications.

Monitor system performance and receive alerts for critical events, with APIs for custom integrations.

Specialized phone devices designed for use in Microsoft Teams environments.

Provides access and support for Microsoft's AI-powered productivity tool.

Provides international calling capabilities within Microsoft Teams.

Seamless integration with CRM systems to provide agents with customer context and improve service.

Integrated voice communication within the contact center platform.

Support for multiple communication channels, including voice, email, chat, and social media.

Interactive Voice Response (IVR) systems to automate call routing and provide self-service options, with callback options to reduce wait times.

Tools for scheduling agents, forecasting call volumes, and managing agent performance.

AI-powered analysis of customer interactions to identify trends, sentiment, and areas for improvement.

A centralized repository for storing and analyzing contact center data.

Secure access to the contact center platform with robust identity management features.

Fully managed virtual desktop service, handling infrastructure, maintenance, and support.

Deploy virtual desktops in a private cloud environment for enhanced security and control.

Utilize public cloud infrastructure for cost-effective and scalable virtual desktop deployments.

Offers options for different virtual desktop deployment models.

Optimizes video conferencing performance within virtual desktop environments.

Provides security features to protect virtual desktops and data.

Monitor user experience and identify performance issues within virtual desktop sessions.

A bundled solution that provides a complete virtual office environment.

Offers VMware licensing options for virtual desktop deployments.

Features to ensure minimal disruption during outages, including failover and redundancy.

Provides professional services for deploying and training users on the platform.

Support for international calling and global businesses.

Programs designed for technology partners and resellers.

Tailored solutions and expertise for specific industries like healthcare, finance, and hospitality.