About Unified Communications as a Service (UCaaS)
Evolve IP's Unified Communications as a Service (UCaaS) platform combines contact center solutions, collaboration tools, and Desktop as a Service (DaaS) to provide a secure, IT-approved environment. It offers features such as Managed Cloud Desktop as a Service (DaaS), Infrastructure as a Service (IaaS), Managed Security, and Managed Detection & Response to boost agent performance and customer use. The platform fully integrates with Microsoft Teams, allowing organizations to unify their communication channels and improve efficiency. By using Evolve IP's technology, businesses can deliver a rich omnichannel contact center use and improve overall productivity. Key capabilities: Managed Cloud Desktop as a Service (DaaS) Infrastructure as a Service (IaaS) Managed Security Managed Detection & Response Threat Assessment Best for: organizations that need to unify communication and improve customer use.
Unified Communications as a Service (UCaaS) by Evolve IP is a comprehensive telephony software designed to unify communication channels, streamline workflows, and enhance productivity for businesses of all sizes. Its primary purpose is to consolidate voice, video, messaging, and collaboration tools into a single platform, offering a seamless communication experience. Key features include voice calling, video conferencing, team messaging, file sharing, and contact center integration, all supported by advanced cloud-based infrastructure. This makes it an ideal solution for IT professionals, hybrid workforce employees, remote workers, and office-based teams seeking a reliable and scalable communication platform. The user interface of Evolve IP’s UCaaS is thoughtfully designed with simplicity and functionality in mind. The platform’s layout is clean and modern, featuring intuitive navigation that ensures users can quickly access core features without a steep learning curve. The dashboard is well-organized, presenting essential tools like call management, messaging, and video conferencing in distinct sections. The responsive design ensures that the interface remains user-friendly across various devices, including desktops, tablets, and smartphones.
Pros & Cons
- +Ease of Use: The platform is considered user-friendly and intuitive. (Nick G.)
- +Reliable Customer Support: Responsive and helpful customer service is a recurring positive point. (Rick M., Nick G.)
- +Feature Rich: Offers a comprehensive set of features including call routing, voicemail, call recording, reporting, auto-dialer, IVR, and integrations with popular CRM systems like Salesforce and Microsoft 365. (Listed features, Dale W.)
- +Scalability: The platform can be scaled to meet the needs of growing businesses. (Dale W.)
- +Redundancy: Provides redundancy for increased reliability, especially for businesses that rely heavily on Microsoft Teams integration.
- −Implementation Issues: Some reviewers mentioned a rough implementation process with subpar hardware suggestions. (Christopher L.)
- −Outdated Interface: The Osmosis portal, used for managing the system, is considered outdated and not user-friendly. (Rick M.)
- −Limited Functionality on Mobile App: Difficulty transferring calls and adding users to conferences on the mobile app was reported. (Christopher L.)
- −Pricing: While the starting price is listed as $7.48 per user, reviewers mention needing to contact Evolve IP for detailed pricing information, which can be a drawback for upfront cost comparison.
Features
Key features
- Unified Communications as a Service (UCaaS)
- Combines enterprise voice, contact center, and collaboration tools into a single, cloud-based platform.
- Native Integration with Microsoft Teams and Cisco Webex
- Offers seamless integration with leading collaboration platforms, enhancing productivity and user experience.
- High Availability and Reliability
- Provides 99.999% uptime, ensuring business continuity and minimizing disruptions.
- Hybrid Work Support
- Enables employees to connect and collaborate from anywhere, supporting remote, in-office, and hybrid work models.
- Comprehensive Feature Set
- Includes a wide range of features such as HD audio calling, business SMS, call recording with AI, CRM integrations, omnichannel contact center, and more.
Additional features
- HD Audio Calling
- High-definition voice calls for clear and natural communication.
- Business SMS
- Send and receive text messages using business phone numbers for convenient communication with customers and colleagues.
- Call Recording with Voice AI
- Record calls for training, quality assurance, and compliance purposes, with AI-powered analysis for insights.
- CRM Integrations
- Integrate with popular CRM systems to streamline workflows and improve customer relationship management.
- Omnichannel Call Center
- Manage customer interactions across multiple channels (voice, email, chat, social media) from a unified platform.
- Web-based Management Portal
- Easily manage and configure communication settings through an intuitive web interface.
- DaaS Accessible
- Access UC features from virtual desktops for a consistent user experience.
- Receptionist App
- A dedicated application for receptionists to efficiently manage incoming calls and route them to the appropriate parties.
- SIP Phone Compatible
- Supports a wide range of SIP phones for flexible hardware options.
- Multi-level Auto Attendant / Hunt Groups
- Route calls efficiently to specific departments or individuals based on pre-defined rules.
- Number Routing / Business Continuity
- Ensure business continuity by automatically routing calls to alternate locations or devices in case of outages.
- Open Seating
- Enables flexible workspace arrangements by allowing users to log in to any phone and access their personal settings.
- Cloud Fax
- Send and receive faxes digitally, eliminating the need for traditional fax machines.
- Audio/Video Conferencing
- Conduct online meetings and video conferences with screen sharing and other collaboration features.
- File Sharing
- Share files and documents securely within the platform.
- Persistent Group Chats
- Create persistent chat rooms for ongoing team communication and collaboration.
- Administration Services
- Provides administrative tools for managing users, settings, and other aspects of the platform.
- Online Meetings
- Schedule and host online meetings with features like screen sharing, recording, and chat.
- Soft Client and Mobile
- Access UC features from desktop and mobile devices using dedicated applications.
- Call Quality Dashboards
- Monitor call quality and identify potential issues to ensure optimal communication.
- Application Library, Plug-ins, Bot Framework
- Extend the platform's functionality with integrations and custom applications.
- Real-time Views, Alerts & APIs
- Monitor system performance and receive alerts for critical events, with APIs for custom integrations.
- Team Phones
- Specialized phone devices designed for use in Microsoft Teams environments.
- Microsoft Copilot Integration
- Provides access and support for Microsoft's AI-powered productivity tool.
- International MS Teams Voice
- Provides international calling capabilities within Microsoft Teams.
- Contact Center as a Service (CCaaS)
- CRM Integration & Apps
- Seamless integration with CRM systems to provide agents with customer context and improve service.
- Unified VoIP
- Integrated voice communication within the contact center platform.
- Omnichannel Communication
- Support for multiple communication channels, including voice, email, chat, and social media.
- IVR or Callback
- Interactive Voice Response (IVR) systems to automate call routing and provide self-service options, with callback options to reduce wait times.
- Workforce Management
- Tools for scheduling agents, forecasting call volumes, and managing agent performance.
- AI Conversational Intelligence
- AI-powered analysis of customer interactions to identify trends, sentiment, and areas for improvement.
- Data Warehouse
- A centralized repository for storing and analyzing contact center data.
- Identity Management & Security
- Secure access to the contact center platform with robust identity management features.
- Virtual Desktops (DaaS/VDI)
- Managed DaaS
- Fully managed virtual desktop service, handling infrastructure, maintenance, and support.
- Private Cloud
- Deploy virtual desktops in a private cloud environment for enhanced security and control.
- Public Cloud
- Utilize public cloud infrastructure for cost-effective and scalable virtual desktop deployments.
- Virtual Desktop Alternatives
- Offers options for different virtual desktop deployment models.
- Video Conferencing Optimization on VDI/DaaS
- Optimizes video conferencing performance within virtual desktop environments.
- Security Enablement Solutions
- Provides security features to protect virtual desktops and data.
- User Experience Monitoring
- Monitor user experience and identify performance issues within virtual desktop sessions.
- Office-in-a-Box
- A bundled solution that provides a complete virtual office environment.
- VMware Licensing
- Offers VMware licensing options for virtual desktop deployments.
- General/Other
- Business Continuity
- Features to ensure minimal disruption during outages, including failover and redundancy.
- Implementation & Training
- Provides professional services for deploying and training users on the platform.
- International support
- Support for international calling and global businesses.
- Partner Programs
- Programs designed for technology partners and resellers.
- Various Industry Specializations
- Tailored solutions and expertise for specific industries like healthcare, finance, and hospitality.
Pricing
Monthly plans
ESSENTIALS
USD 5.57
Countries & Languages
Interface languages
Billing currencies
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About Unified Communications as a Service (UCaaS)
Evolve IP's Unified Communications as a Service (UCaaS) platform combines contact center solutions, collaboration tools, and Desktop as a Service (DaaS) to provide a secure, IT-approved environment. It offers features such as Managed Cloud Desktop as a Service (DaaS), Infrastructure as a Service (IaaS), Managed Security, and Managed Detection & Response to boost agent performance and customer use. The platform fully integrates with Microsoft Teams, allowing organizations to unify their communication channels and improve efficiency. By using Evolve IP's technology, businesses can deliver a rich omnichannel contact center use and improve overall productivity. Key capabilities: Managed Cloud Desktop as a Service (DaaS) Infrastructure as a Service (IaaS) Managed Security Managed Detection & Response Threat Assessment Best for: organizations that need to unify communication and improve customer use.
Unified Communications as a Service (UCaaS) Details
Unified Communications as a Service (UCaaS)'s In-App Market Place
Does Unified Communications as a Service (UCaaS) have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Plans
Monthly plans
ESSENTIALS
USD 5.57
Accepted Payment Currencies
USD ($)
Pros & Cons
- Ease of Use: The platform is considered user-friendly and intuitive. (Nick G.)
- Reliable Customer Support: Responsive and helpful customer service is a recurring positive point. (Rick M., Nick G.)
- Feature Rich: Offers a comprehensive set of features including call routing, voicemail, call recording, reporting, auto-dialer, IVR, and integrations with popular CRM systems like Salesforce and Microsoft 365. (Listed features, Dale W.)
- Scalability: The platform can be scaled to meet the needs of growing businesses. (Dale W.)
- Redundancy: Provides redundancy for increased reliability, especially for businesses that rely heavily on Microsoft Teams integration.
- Implementation Issues: Some reviewers mentioned a rough implementation process with subpar hardware suggestions. (Christopher L.)
- Outdated Interface: The Osmosis portal, used for managing the system, is considered outdated and not user-friendly. (Rick M.)
- Limited Functionality on Mobile App: Difficulty transferring calls and adding users to conferences on the mobile app was reported. (Christopher L.)
- Pricing: While the starting price is listed as $7.48 per user, reviewers mention needing to contact Evolve IP for detailed pricing information, which can be a drawback for upfront cost comparison.
Unified Communications as a Service (UCaaS)'s Support Options
Email Address
marketing@evolveip.netUnified Communications as a Service (UCaaS)'s Alternatives
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