About Unified Communications as a Service (UCaaS)
Evolve IP's Unified Communications as a Service (UCaaS) platform combines contact center solutions, collaboration tools, and Desktop as a Service (DaaS) to provide a secure, IT-approved environment. It offers features such as Managed Cloud Desktop as a Service (DaaS), Infrastructure as a Service (IaaS), Managed Security, and Managed Detection & Response to boost agent performance and customer use. The platform fully integrates with Microsoft Teams, allowing organizations to unify their communication channels and improve efficiency. By using Evolve IP's technology, businesses can deliver a rich omnichannel contact center use and improve overall productivity. Key capabilities: Managed Cloud Desktop as a Service (DaaS) Infrastructure as a Service (IaaS) Managed Security Managed Detection & Response Threat Assessment Best for: organizations that need to unify communication and improve customer use.
Unified Communications as a Service (UCaaS) Details
Unified Communications as a Service (UCaaS)'s In-App Market Place
Does Unified Communications as a Service (UCaaS) have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
USD ($)
Pros & Cons
- Ease of Use: The platform is considered user-friendly and intuitive. (Nick G.)
- Reliable Customer Support: Responsive and helpful customer service is a recurring positive point. (Rick M., Nick G.)
- Feature Rich: Offers a comprehensive set of features including call routing, voicemail, call recording, reporting, auto-dialer, IVR, and integrations with popular CRM systems like Salesforce and Microsoft 365. (Listed features, Dale W.)
- Scalability: The platform can be scaled to meet the needs of growing businesses. (Dale W.)
- Redundancy: Provides redundancy for increased reliability, especially for businesses that rely heavily on Microsoft Teams integration.
- Implementation Issues: Some reviewers mentioned a rough implementation process with subpar hardware suggestions. (Christopher L.)
- Outdated Interface: The Osmosis portal, used for managing the system, is considered outdated and not user-friendly. (Rick M.)
- Limited Functionality on Mobile App: Difficulty transferring calls and adding users to conferences on the mobile app was reported. (Christopher L.)
- Pricing: While the starting price is listed as $7.48 per user, reviewers mention needing to contact Evolve IP for detailed pricing information, which can be a drawback for upfront cost comparison.
Unified Communications as a Service (UCaaS)'s Support Options
Email Address
marketing@evolveip.net