About Urbanise Facilities
Urbanise Facilities is a facilities management software from Urbanise that helps organizations manage their facility operations. It provides features such as work order management, asset tracking, and maintenance scheduling so users can improve efficiency in their facilities. The software enables real-time reporting and analytics, allowing teams to monitor performance and make informed decisions. Additionally, it supports mobile access, enabling staff to manage tasks on the go. Urbanise Facilities also integrates with other systems to simplify operations and improve communication across teams. Key capabilities: work order management asset tracking maintenance scheduling reporting and analytics mobile access Best for: facility managers and operations teams that need to oversee and maintain facility performance.
Urbanise Facilities is a powerful facilities management solution designed to help property managers, service providers, and enterprise teams streamline operations across residential, commercial, and mixed-use properties. Built on a cloud-based architecture, Urbanise centralizes asset management, workforce coordination, and compliance tracking, enabling smarter, data-driven decisions. The platform offers real-time visibility into all jobs, service requests, SLAs, and supplier performance. Managers can assign tasks, monitor progress, and automate workflows to reduce paperwork and improve response times. Urbanise also supports preventive maintenance scheduling, helping teams avoid costly breakdowns and extend asset lifecycles. One of Urbanise’s standout features is its e-services storefront, which allows residents or tenants to request services, book appointments, and track progress through a branded portal. The system integrates with CRM modules, enabling personalized communication and historical tracking of interactions with tenants, owners, and suppliers. Urbanise Facilities includes AI and machine learning capabilities to optimize resource allocation and predict maintenance needs. Its reporting and analytics tools provide insights into operational efficiency, compliance status, and supplier performance, helping organizations meet regulatory standards and internal KPIs.
Pros & Cons
- +Urbanise centralizes facilities operations across residential, commercial, and mixed-use properties.
- +Real-time job tracking and SLA monitoring improve service delivery and accountability.
- +Preventive maintenance tools help reduce downtime and extend asset lifecycles.
- +The e-services portal enhances tenant experience with self-service capabilities.
- +AI and analytics tools support smarter resource allocation and predictive maintenance.
- +CRM integration improves communication with tenants, owners, and suppliers.
- −Work order close‑out process for contractors is reported as too complex and time‑consuming.
- −The search tool within the system is difficult to use when filtering by multiple criteria.
- −Users report occasional system crashes, freezing, or unexpected log‑outs during use.
- −Reports and dashboards have limited customization options, frustrating advanced analytical users.
- −Self‑help or contractor‑facing tools for field users are considered weak or insufficient.
Features
Key features
- Real-time job tracking and SLA monitoring – View open tasks and service levels instantly across properties.
- Automated workforce management tools – Assign, schedule, and monitor staff activities with minimal manual input.
- Preventive maintenance scheduling – Plan recurring service tasks to reduce downtime and extend asset life.
- Asset management and lifecycle tracking – Monitor equipment status, usage, and depreciation over time.
- E-services storefront for tenants and residents – Enable service requests and bookings via branded online portal.
- CRM module for tenant and supplier communication – Track interactions and manage contact details for all stakeholders.
- AI-driven resource optimization – Use machine learning to allocate staff and predict service needs.
- Compliance monitoring and audit support – Ensure regulatory alignment with automated documentation and alerts.
Additional features
- Supplier performance tracking and benchmarking – Evaluate vendors based on delivery speed, quality, and cost.
- Mobile access for field teams – Empower technicians to update jobs and access data on-site.
- Custom workflow automation – Build task sequences and triggers to streamline operations.
- Inventory and parts management – Track spare parts, usage rates, and reorder thresholds.
- Incident reporting and resolution tracking – Document issues and follow up with corrective actions.
- Role-based access control – Secure platform access based on user roles and responsibilities.
- Multi-property portfolio management – Oversee operations across multiple buildings or regions.
- Branded communication templates – Send consistent updates and alerts using customizable formats.
- Real-time analytics and dashboards – Visualize performance metrics and operational trends instantly.
- Cloud-based deployment with secure hosting – Access platform from anywhere with encrypted infrastructure.
- Integration with accounting and ERP systems – Sync financial and operational data across platforms.
- Resident feedback and satisfaction tracking – Collect service ratings and comments for continuous improvement.
Pricing
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About Urbanise Facilities
Urbanise Facilities is a facilities management software from Urbanise that helps organizations manage their facility operations. It provides features such as work order management, asset tracking, and maintenance scheduling so users can improve efficiency in their facilities. The software enables real-time reporting and analytics, allowing teams to monitor performance and make informed decisions. Additionally, it supports mobile access, enabling staff to manage tasks on the go. Urbanise Facilities also integrates with other systems to simplify operations and improve communication across teams. Key capabilities: work order management asset tracking maintenance scheduling reporting and analytics mobile access Best for: facility managers and operations teams that need to oversee and maintain facility performance.
Urbanise Facilities Details
Urbanise Facilities's In-App Market Place
Does Urbanise Facilities have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
AUD ($), NZD ($), USD ($), EUR (€), GBP (£)
Pros & Cons
- Urbanise centralizes facilities operations across residential, commercial, and mixed-use properties.
- Real-time job tracking and SLA monitoring improve service delivery and accountability.
- Preventive maintenance tools help reduce downtime and extend asset lifecycles.
- The e-services portal enhances tenant experience with self-service capabilities.
- AI and analytics tools support smarter resource allocation and predictive maintenance.
- CRM integration improves communication with tenants, owners, and suppliers.
- Work order close‑out process for contractors is reported as too complex and time‑consuming.
- The search tool within the system is difficult to use when filtering by multiple criteria.
- Users report occasional system crashes, freezing, or unexpected log‑outs during use.
- Reports and dashboards have limited customization options, frustrating advanced analytical users.
- Self‑help or contractor‑facing tools for field users are considered weak or insufficient.
Urbanise Facilities's Support Options
Community Forums
https://www.urbanise.com/mycommunity-log-inUrbanise Facilities's Alternatives
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