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Userback

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Software Status:Active

About Userback

Userback is a feedback software from Userback that helps teams gather and manage user feedback. It provides tools for collecting visual feedback, managing bug reports, and creating feedback forms so teams can improve their products efficiently. Userback allows users to annotate screenshots and videos, making it easier to understand issues and implement changes. The platform is designed for teams to simplify their feedback process and engage with users more effectively. Key capabilities: visual feedback collection bug tracking customizable feedback forms integration with project management tools user reporting Best for: product teams that need to gather and manage user feedback for software development.

Userback Details

Vendor
Userback
Year Launched
2014
Location
Rochedale, Brisbane, Queensland AU
Deployment
cloud
Training Options
documentation, videos, live online
Countries Served
All Countries
Languages
English
Users
Bug Tracking, Customer Experience, Customer Satisfaction, IT Project Management, Issue Tracking, Kanban Tools, Task Management, Product Management.
Industries Served
Healthcare, Education, Finance, Retail, Technology
Tags
Bug Tracking, Project Management, Customer Feedback, Saas Software Development, UX Design, UI Design, User Testing, and Web Design

Userback's In-App Market Place

Does Userback have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

0

Mini Apps

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($)

Pros & Cons

  • • Visual Feedback: Provides clear visual feedback through annotations and screenshots, making it easier to communicate bugs or improvements.
  • • Real-Time Collaboration: Teams can work together in real-time, reducing response time to issues.
  • • Customizable Widgets: Easy to integrate feedback widgets into your website or app.
  • • Task Management: Automatically converts feedback into tasks and integrates well with project management tools.
  • • Screen Recording: Helps users to create more detailed bug reports or feedback using screen recordings.
  • • Limited for Non-Web Teams: Best suited for web and app development, not ideal for non-web-based feedback.
  • • Free Plan Limitations: Some limitations on features and integrations with the free plan.
  • • Mobile App Support: While it works well in a browser, mobile integration and support may not be as seamless.
  • • Requires Setup: May take some time to fully set up and customize depending on your feedback collection process.
  • • Customization Restrictions: Limited customization in certain areas compared to other tools in the market.

Userback's Support Options

Documentation

https://docs.userback.io/docs/welcome

Chatbot

Available

Userback's Alternatives