Userlane logo
0(0 reviews)
Software Status:Active

About Userlane

Userlane is a digital adoption software from Userlane that focuses on guiding users through software applications. It provides in-app guidance, analytics, and user feedback features so organizations can improve user proficiency and reduce support requests. Userlane's platform allows companies to create interactive walkthroughs that help users navigate complex software without the need for external training resources. The solution also offers analytics to track user engagement and identify areas for improvement. Key capabilities: in-app guidance user analytics feedback collection walkthrough creation performance tracking Best for: businesses that need to train employees effectively on new or existing software tools.

Userlane Details

Vendor
Userlane
Year Launched
2016
Location
St.-Martin-Str. 102, Munich, Bavaria 81669, DE
Deployment
cloud
Training Options
documentation, videos, live online, in person
Countries Served
All Countries
Languages
English, German, French, Spanish, Italian, Portuguese, Dutch, Russian, Polish, Japanese, Chinese
Users
Administrators, Customer Success Managers, Trainers, Support Agents, IT Managers, Employees
Industries Served
Healthcare, Education, Finance, Retail
Tags
Onboarding

Userlane's In-App Market Place

Does Userlane have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

1

Mini Apps

N/A

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), JPY (¥), AUD (AU$), CAD (CA$), CHF (CHF), CNY (¥), SEK (kr), INR (₹), SGD (S$), RUB (₽), HKD (HK$), NOK (kr), KRW (₩), TRY (₺), ZAR (R), BRL (R$)

Pros & Cons

  • Userlane emphasizes improvements in software usability
  • By driving adoption and efficient use, Userlane suggests it can increase the return on investment in software.
  • The platform aims to minimize the need for traditional training
  • By providing in-app guidance and self-service support.
  • Userlane aims to simplify onboarding, implementing and customizing the platform may still require time and resources.
  • Keeping the in-app guidance up-to-date as software changes require ongoing effort.
  • If Userlane experiences downtime or technical issues, it could impact user access to critical guidance.

Userlane's Support Options

Userlane's Alternatives