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Userlytics

by Userlytics · Since 2009
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ActiveAvailable globallyCloud
Quick facts
VendorUserlytics
Year launched2009
StatusActive
Location1200 Brickell Avenue, Suite 1950 Miami, Florida, USA, 33131
Countries servedGlobal
Languages9
Integrations3+
Free tierN/A
Free trialN/A
Contact salesYES

About Userlytics

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**Userlytics** is a versatile UX research platform designed to provide in-depth insights into user behavior through a robust set of testing tools. Its vast global panel of over 2 million participants enables companies to reach targeted audiences efficiently. With capabilities ranging from heatmaps and click analysis to session recordings and AI-powered analysis, Userlytics helps product teams identify usability issues and improve digital interfaces, thereby increasing user satisfaction and conversion rates. The platform boasts an intuitive, user-friendly interface that simplifies the setup of tests, management of participant pools, and analysis of results. It allows users to run both moderated and unmoderated tests across desktop and mobile devices, supporting flexible research designs suited to diverse needs. Its seamless integrations with popular prototyping tools such as Figma and Adobe XD further streamline workflows, allowing rapid testing without the need for downloads or extensions. Userlytics offers a comprehensive suite of features, including heatmaps, first-click analysis, AI-driven usability insights, and invisible observers, which enable teams to observe moderated sessions without influencing user behavior.

Pros & Cons

Pros
  • Great video editing features for highlight reels
  • Excellent customer service
  • Quality testers and panels provided
  • Easy to use platform with fast candidate responses
  • Visual charts and high-quality video/audio recordings
  • Avoids overhead and paperwork associated with in-house testing
Cons
  • Sentiment analysis not activated by default and may cost extra
  • Low volume of qualifying tests due to small customer base
  • Requires testers to download screen recorder, which some users dislike

Features

Key features

1. First Click & Heatmaps

Visualizes where users first click and how they navigate to identify areas needing improvement.

2. Advanced Desktop Usability Testing

Deep dives into user pain points and experiences for detailed insights.

3. X-Second Test

Captures what instantly grabs user attention within the crucial first seconds of interaction.

4. AI-Powered UX Analysis

Uses AI to analyze qualitative session data, surfacing themes, emotions, and usability issues automatically.

5. Invisible Observers

Allows teams to observe moderated studies without influencing user behavior, enabling diverse insights.

6. Integrations with Prototyping Tools

Seamlessly connects with Figma and Adobe XD for quick and efficient testing.

7. Support & Consulting

End-to-end UX consulting and benchmarking support through proprietary tools like ULX® Benchmarking Score.

Additional features

1. Session Recordings

Review user interactions in detail to identify pain points.

2. Heatmap Visualizations

Highlight areas of high interaction or frustration.

3. Moderated & Unmoderated Testing

Flexible testing options for various research needs.

4. Multiple Device Testing

Ensures usability across desktop, mobile, and tablet interfaces.

5. Custom Scenarios & Tasks

Create tailored tasks for specific research questions.

6. Global Panel Access

Reach diverse user groups with over 2 million participants worldwide.

7. Benchmarking & Metrics

Use proprietary scores to compare UX performance over time.

8. Rich Reporting & Insights

Comprehensive reports for stakeholders and decision-makers.

9. Support Resources

Extensive guides and workshops for best practices.

10. Data Security & Privacy

Complies with security standards, ensuring user data protection.

Pricing

Free trial
Free version
Request a quote
Promo Offer

Monthly plans

Premium
USD 34/mo
billed monthly
Paid Annually
USD 699/mo
billed monthly
Paid Annually
USD 999/mo
billed monthly

Countries & Languages

Global
Countries served
9
Interface languages
5
Billing currencies

Interface languages

EnglishSpanishFrenchGermanItalianPortugueseJapaneseChinese (Simplified)Korean.

Billing currencies

🇦🇺AUD🇨🇦CAD🇪🇺EUR🇬🇧GBP🇺🇸USD

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