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UserReport

by UserReport
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ActiveAvailable globallyCloud
Quick facts
VendorUserReport
Year launched
StatusActive
LocationKøbenhavn, Capital Region 2400, DK
Countries servedGlobal
Languages13
Integrations1+
Free tier
Free trial
Contact salesYES

About UserReport

UserReport is a web analytics platform from UserReport that helps businesses understand user behavior on their websites. It combines user feedback, survey tools, and website statistics so organizations can gain insights into user preferences and improve site performance. The platform includes options for real-time analytics, customizable surveys, and user engagement metrics, which allows companies to make data-driven decisions. With UserReport, businesses can track user interactions and gather direct feedback to identify areas for improvement. Key capabilities: user feedback collection real-time analytics customizable surveys engagement metrics data visualization Best for: website owners and marketers that need to analyze user behavior and gather feedback for site improvement.

UserReport is a user-friendly and insightful survey and feedback software designed to help businesses better understand and engage with their digital audience. Built around two primary tools—the Survey Widget and the Feedback Widget—UserReport excels at gathering demographic data, user sentiment, and feature suggestions directly from users on websites or apps. Its purpose is to help companies improve products, personalize customer experiences, and build stronger brand loyalty by integrating user feedback into their decision-making processes. The software allows businesses to dive deep into who their users are, what they want, and how satisfied they are through demographic surveys and Net Promoter Score (NPS) analysis. This approach is particularly effective because NPS data can be broken down by demographic segments, giving companies a more nuanced view of user satisfaction. In addition, the feedback widget provides a platform where users can report bugs, submit ideas, and vote on the ideas of others, making it easy for businesses to prioritize the most valued improvements. One of UserReport's strongest points lies in its seamless and intuitive interface.

Pros & Cons

What users like
  • +User-Friendly Survey & Feedback Widgets: Simple installation and integration with websites or apps.
  • +Demographic & Behavioral Insights: Detailed audience analytics, including Net Promoter Score (NPS) and Google Analytics integration.
  • +Customizable & Multi-Language Support: Feedback Forum can be tailored with unique branding and supports over 60 languages.
  • +User-Powered Feature Prioritization: Users vote on ideas, helping businesses refine their offerings.
  • +Premium Publisher Features: Audience validation, campaign showcasing, and monetization tools.
  • +Supports Various Industries: Solutions tailored for news platforms, eCommerce, blogs, and more.
What users flag
  • Relies on User Engagement: The effectiveness of insights depends on users actively participating in surveys and feedback.
  • Potential Complexity for Small Businesses: Advanced analytics and data monetization might be overwhelming for smaller operations.
  • Limited Playlist Functionality in Digital Signage: If used for signage, customization of media playback is restricted.
  • No Clear Pricing Details: Premium features may come at a cost, but pricing isn't openly disclosed.

Features

Key features

Survey Widget
Gathers detailed demographic and preference data directly from website or app users.
Feedback Widget
Collects user ideas and bug reports, allowing users to vote on priorities.
Net Promoter Score (NPS) with Demographics
Measures user loyalty and enables granular analysis of NPS based on user demographics.
Google Analytics Integration
Combines behavioral data from Google Analytics with demographic and preference data from UserReport for deeper insights.
Customizable and Localized Feedback Forum
Allows brands to tailor the feedback interface with their own branding and offers support for over 60 languages.
Audience Showcase (Kits)
Validates and showcases audience demographics and targeting capabilities for advertisers, adding inventory value.

Additional features

Survey Widget
A tool that integrates into a website or app to gather information about users' demographics and preferences.
Feedback Widget
A tool that allows users to submit ideas and report bugs directly from a website or app.
Demographics Collection
Enables asking users about their age, family status, interests, and more.
Net Promoter Score (NPS)
Measures how much users like the product/service and identifies areas for improvement.
NPS Broken Down by Demographics
Allows for the analysis of NPS scores based on different user segments.
Google Analytics Integration
Connects UserReport data with Google Analytics to provide comprehensive user insights.
Idea Collection
Gathers suggestions and new ideas directly from users.
Bug Reporting
Allows users to easily report issues or bugs they encounter.
User Prioritization through Voting
Enables users to vote on submitted ideas, helping businesses prioritize feature development.
Customizable Feedback Forum
Allows businesses to change the text, colors, and logo of the Feedback Forum to match their brand.
Localized Feedback Forum (60+ languages)
Makes the Feedback Forum available in over 60 languages for global reach.
Easy Installation
Provides a quick and simple process for setting up both the Survey and Feedback widgets by adding a code snippet.
Audience Exploration (Premium)
Helps publishers understand and explore their audience in depth.
Audience Validation (Premium)
Enables publishers to validate their audience data for advertising purposes.
Audience Showcase (Kits - Premium)
Allows publishers to professionally present their audience to advertisers.
Audience Monetization (Premium)
Helps publishers leverage their audience data for revenue generation.
Data Insight Maximization (Premium)
Turns UserReport data into actionable insights for publishers.
Campaign Validation (Premium)
Provides proof to advertisers that their campaigns reached the promised target audience.
Sales Pitch Professionalization (Kits)
Helps create professional, customized HTML sales pitches showcasing audience data.
Audience Extension
Enables extending audience for targeting and data sales based on collected user data.
Free Account Option
Allows users to create a free account to get started.

Pricing

Free trial
Free version
Request a quote
Promo Offer

Countries & Languages

Global
Countries served
13
Interface languages
11
Billing currencies

Interface languages

EnglishSpanishFrenchGermanItalianPortugueseDutchDanishSwedishNorwegianFinnishRussianPolish

Billing currencies

🇺🇸USD🇪🇺EUR🇬🇧GBP🇯🇵JPY🇦🇺AUD🇨🇦CAD🇨🇳CNY🇨🇭CHF🇸🇪SEK🇳🇴NOK🇩🇰DKK

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