About Veeva CRM
Veeva CRM is a customer relationship management software from Veeva Systems Inc. designed for life sciences companies. It provides features such as multi-channel communication, customer insights, and team collaboration so organizations can effectively manage their customer interactions. Veeva CRM supports compliance with industry regulations and integrates with other Veeva applications to simplify workflows. The platform also allows users to access real-time data from any device, improving decision-making processes. Key capabilities: real-time analytics customizable reporting integrated communication mobile accessibility regulatory compliance Best for: life sciences professionals that need to manage customer relationships and drive engagement effectively.
Veeva CRM, developed by Veeva Systems Inc., is a cloud-based customer relationship management solution designed specifically for the life sciences industry. It caters to pharmaceutical, biotech, medical device, and consumer health companies, offering a comprehensive suite of tools to streamline compliance, enhance customer engagement, and optimize commercial operations. Built on the Salesforce platform, Veeva CRM integrates industry-specific functionalities with standard CRM capabilities, making it a powerful tool for organizations dealing with complex regulatory requirements and data management. The user interface of Veeva CRM is designed with simplicity and efficiency in mind. Leveraging Salesforce’s setup configuration, it provides a clean and intuitive layout that allows users to navigate seamlessly through various modules. The system supports both old and new Salesforce UI themes, ensuring flexibility for users who prefer different visual experiences. Additionally, the platform offers a high-performance call report feature, enabling users to edit or create reports efficiently. The integration with Microsoft Outlook and Teams further enhances usability by allowing users to schedule and manage meetings directly within the CRM environment.
Pros & Cons
- +1. The software is extremely simple and intuitive to use.
- +2. It effectively helps users with pre-call planning.
- +3. Users can efficiently capture and record transactions.
- +4. The customer support and Veeva solutions consultants are highly invested in user success.
- −1. Being a shared platform means needed solutions might negatively impact other customers.
- −2. Solutions cannot always be implemented to the user's exact specifications.
- −3. The online version of the user interface is considered outdated.
- −4. Both online and offline interfaces were scheduled for an overhaul, indicating a prior outdated appearance.
Features
Key features
- 1. Deep Application Built for Global Life Sciences
- This highlights the software's specialization for the life sciences sector, ensuring it meets the unique and complex needs of the industry worldwide, including critical region-specific capabilities and regulatory requirements across various countries.
- 2. Hundreds of Compliance Features
- At its core, Vault CRM is designed with compliance in mind, incorporating a vast number of features to stay current with evolving regulatory and compliance demands specific to life sciences.
- 3. Full Offline Support
- This crucial feature allows field teams to seamlessly synchronize data, configuration, and content across their mobile devices, ensuring they have instant access to necessary information whether they are online or offline.
- 4. Fastest Path to AI (Available Late 2025)
- Veeva is incorporating AI into Vault CRM to enhance productivity and provide intelligent assistance. This includes features like Engagement Planning with proactive recommendations and AI-powered Voice Control for hands-free operation.
- 5. AI-powered Voice Control (Available Late 2025)
- A specific AI feature enabling users to control Vault CRM using voice commands and to record, transcribe, and transpose interactions, streamlining data entry and hands-free operation.
- 6. AI Validation for Compliant Free Text (Available Late 2025)
- Another AI-driven feature that facilitates the easy capture of free text notes via voice or text, with real-time AI validation to ensure compliance.
Additional features
- 1. Deep Application Built for Global Life Sciences
- Supports all critical region-specific capabilities and regulatory needs across the globe.
- 2. Hundreds of Compliance Features
- Ensures the software remains up-to-date with evolving regulatory and compliance requirements.
- 3. Full Offline Support
- Allows seamless synchronization of data, configuration, and content for uninterrupted access online and offline.
- 4. Fastest Path to AI (Available Late 2025)
- Provides a pathway to incorporate artificial intelligence for improved workflows and insights.
- 5. Engagement Planning (AI-powered, Available Late 2025)
- Offers proactive recommendations, insights, suggested actions, and content to enhance productivity and streamline tasks.
- 6. AI-powered Voice Control (Available Late 2025)
- Enables control of Vault CRM using voice and allows recording, transcription, and transposition of interactions.
- 7. AI Validation for Compliant Free Text (Available Late 2025)
- Facilitates capturing free text notes via voice or text with real-time AI-enabled compliance validation.
- 8. Greater Field Productivity
- Keeps field teams productive on any device, online or offline, allowing them to find, assemble, and present compliant content across all channels.
- 9. Streamline Your Processes
- Simplifies workflows such as sample management, consent capture, and medical inquiries while maintaining compliance and flagging potential risks.
- 10. Build Stronger HCP Relationships
- Provides a complete view of customer interactions across teams and channels, including preferences and affiliations, to foster stronger relationships with healthcare professionals.
- 11. CRM Bot (Part of AI, Available Late 2025)
- Provides real-time insights for engagement planning, suggesting actions and content.
- 12. Accelerating Launches
- Aids in speeding up launch processes for new products.
- 13. Delivering Highly Personalized Engagement
- Supports the creation and delivery of highly personalized interactions with customers.
- 14. Supports Critical Local Capabilities
- Addresses specific needs and regulations in various regions.
- 15. Stay Up-to-Date with Evolving Regulatory and Compliance Needs
- Ensures the software is current with the latest requirements.
Pricing
Countries & Languages
Available in
Interface languages
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About Veeva CRM
Veeva CRM is a customer relationship management software from Veeva Systems Inc. designed for life sciences companies. It provides features such as multi-channel communication, customer insights, and team collaboration so organizations can effectively manage their customer interactions. Veeva CRM supports compliance with industry regulations and integrates with other Veeva applications to simplify workflows. The platform also allows users to access real-time data from any device, improving decision-making processes. Key capabilities: real-time analytics customizable reporting integrated communication mobile accessibility regulatory compliance Best for: life sciences professionals that need to manage customer relationships and drive engagement effectively.
Veeva CRM Details
Veeva CRM's In-App Market Place
Does Veeva CRM have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), JPY (¥), AUD (A$), CAD (C$), CHF (CHF), CNY (¥), SEK (kr), INR (₹), SGD (S$), HKD (HK$), KRW (₩), RUB (₽), ZAR (R), MXN ($)
Pros & Cons
- 1. The software is extremely simple and intuitive to use.
- 2. It effectively helps users with pre-call planning.
- 3. Users can efficiently capture and record transactions.
- 4. The customer support and Veeva solutions consultants are highly invested in user success.
- 1. Being a shared platform means needed solutions might negatively impact other customers.
- 2. Solutions cannot always be implemented to the user's exact specifications.
- 3. The online version of the user interface is considered outdated.
- 4. Both online and offline interfaces were scheduled for an overhaul, indicating a prior outdated appearance.
Veeva CRM's Support Options
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