About Verint CX Automation Platform
Verint CX Automation is an AI-powered platform for contact centers. It uses specialized bots to augment human agents, automate workflows, increase agent capacity, and improve customer experience.
Verint offers a CX Automation Platform designed to enhance contact center operations by integrating AI, automation, and analytics. The platform aims to augment the human workforce with a suite of specialized bots that handle repetitive tasks, provide real-time guidance to agents, and automate post-interaction work like call summaries. Key components include Coaching Bots for live agent assistance, an Interaction Wrap-Up Bot using generative AI, and a Knowledge Automation Bot to centralize information. The platform also features an Intelligent Virtual Assistant (IVA) for customer self-service. Verint's solution is built to integrate with existing systems, offering a path to adopt AI innovations without a complete overhaul. The company does not publish pricing, requiring direct contact for sales inquiries. Support is available through a customer portal and regional phone numbers.
Pros & Cons
- Augments human agents with AI-powered bots to increase capacity and efficiency.
- Automates repetitive tasks like call summaries, reducing after-call work for agents.
- Provides real-time coaching and knowledge to agents during interactions.
- Offers specialized solutions for industries like banking, insurance, and retail.
- Aims to deliver measurable ROI by reducing costs and improving customer experience.
- Pricing is not publicly available and requires contacting the sales team.
- The platform's complexity may present a learning curve for some users.
- The focus is heavily on contact centers, which may not suit all business automation needs.
Features
Key features
Provide agents with real-time, non-disruptive guidance to improve performance, reduce call duration, and increase conversions.
Uses generative AI to automatically create call summaries, reducing agent after-call work.
Delivers relevant knowledge to agents from multiple sources, summarized by generative AI into a single answer.
Provides personalized self-service experiences for customers across voice and digital channels.
Turns customer experience data into actionable insights to improve service quality and operations.
Additional features
Automatically evaluates up to 100% of customer interactions to ensure service quality.
Tools for managing and aligning resources for real-time workforce management.
Helps improve bank security investigations and fraud detection.
Grants agents scheduling flexibility to manage their work hours, helping reduce contact center attrition.
Automatically transcribes 100% of customer calls and digital interactions into text for downstream processing.
Analyzes aggregated interaction and workforce data to extract actionable operational insights and customer trends.
Consolidates and manages interaction, operational, and experience data in one location to train specialized AI models.
Connects internal departments and integrates external APIs to allow flexible, open integration with emerging technologies.
Provides agents with immediate, automated knowledge retrieval and answers directly within their workflows.
Automates the creation and maintenance of organizational knowledge assets using interaction data.
Manages self-service customer conversations over digital channels to automate resolution and increase interaction containment.
Pricing
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About Verint CX Automation Platform
Verint CX Automation is an AI-powered platform for contact centers. It uses specialized bots to augment human agents, automate workflows, increase agent capacity, and improve customer experience.
Verint CX Automation Platform Details
Verint CX Automation Platform's In-App Market Place
Does Verint CX Automation Platform have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
0
Mini Apps
Pricing Options
Accepted Payment Currencies
USD
Pros & Cons
- Augments human agents with AI-powered bots to increase capacity and efficiency.
- Automates repetitive tasks like call summaries, reducing after-call work for agents.
- Provides real-time coaching and knowledge to agents during interactions.
- Offers specialized solutions for industries like banking, insurance, and retail.
- Aims to deliver measurable ROI by reducing costs and improving customer experience.
- Pricing is not publicly available and requires contacting the sales team.
- The platform's complexity may present a learning curve for some users.
- The focus is heavily on contact centers, which may not suit all business automation needs.
Verint CX Automation Platform's Support Options
Email Address
[email protected]Contact
+1-888-983-7468Verint CX Automation Platform's Alternatives
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Tactful Engage
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