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Veritouch

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Software Status:Active

About Veritouch

VeriTouch is a customer engagement CRM software from VeriPark that boosts customer engagement through personalized sales and service journeys. It provides features such as enabling AI-first customer engagement, management team insights, and awards and recognition so banks can improve their customer interactions. This solution combines advanced analytics and AI technology to personalize customer experiences and increase satisfaction. With a focus on using data-driven insights, VeriTouch enables financial institutions to improve their service offerings effectively. Key capabilities: AI-driven analytics Personalized engagement strategies Customer journey mapping Comprehensive management tools Recognition and awards tracking Best for: banks and financial institutions that need effective customer engagement solutions.

Veritouch Details

Vendor
VeriPark
Year Launched
1998
Location
Level 39, One Canada Square Canary Wharf E14 5AB London United Kingdom
Deployment
cloud
Training Options
videos, demo
Countries Served
All Countries
Languages
English, Spanish, French, German, Italian, Portuguese, Dutch
Users
Retail Banking Relationship Managers, Corporate Banking Relationship Managers, SME Banking Agents, Private Bankers, Wealth Managers, Contact Center Agents, Sales Executives, Marketing Professionals, Customer Service Representatives, Compliance Officers
Industries Served
Retail Banking, SME Banking, Corporate Banking, Private Banking, Wealth Management, Insurance, Credit Unions, Financial Services Institutions
Tags
CRM, Financial CRM, VeriTouch

Veritouch's In-App Market Place

Does Veritouch have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

1

Mini Apps

N/A

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), CAD (C$), AUD (A$), JPY (¥), INR (₹), CNY (¥), CHF (CHF), RUB (₽), MXN (Mex$), BRL (R$), KRW (₩), SEK (kr), NZD (NZ$), SGD (S$), HKD (HK$)

Pros & Cons

  • Industry-focused CRM solution: Tailored for financial institutions, ensuring relevant features for banking, insurance, and wealth management.
  • Integration with Microsoft Dynamics 365: Leverages a powerful platform optimized with industry best practices.
  • Unified customer data: Provides a single view of the customer, improving relationship management and personalization.
  • Enhanced operational efficiency: Reduces turnaround time (TAT), cost of servicing, and client acquisition expenses.
  • Cross-selling and marketing improvements: Helps boost engagement and revenue through guided selling tools and AI-driven recommendations.
  • Proven success stories: Case studies demonstrate real-world effectiveness for banks and financial institutions.
  • Industry limitation: Primarily serves financial institutions, potentially excluding businesses in other sectors.
  • Platform dependency: Built on Microsoft Dynamics 365, which may require organizations to be within the Microsoft ecosystem.
  • Complex implementation: Requires integration with backend systems, which could be resource-intensive.
  • Customization effort: Businesses may need additional configuration to fully tailor the solution to their needs.

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