Visual Queue Network (VQN)

Instantly connect with customers through quick, direct messages that are tailored to their preferences, offering a non-intrusive and discreet way to deliver important information.

Send professional and personalized messages, including PDF attachments for formal communications, serving as a faster and eco-friendly alternative to traditional mail.

Streamline communication processes with features like branded templates and API-based triggers, leading to reliable, timely deliveries and increased response rates.

Gain insights into your communication efforts with detailed reports on message delivery, helping you track effectiveness.

Emulate traditional "Letter Series" using customized SMS messages based on loan type, with an override feature for state-specific compliance to ensure adherence to local regulations.

Send automated SMS alerts to customers to warn them of impending fees, encouraging timely payments and helping them avoid penalties.

Automatically send thank-you messages to customers upon their promise to pay or when an account is brought current, acknowledging their action and reinforcing positive behavior.

Schedule messages to align with customer time zones, ensuring communications are sent at convenient times and enhancing the overall customer experience.

Deliver tailored SMS or emails after specific loan-related milestones or interactions, providing updates, answering queries, or sharing helpful resources.

Verify the accuracy of 1-4 phone numbers for the primary debtor, identifying active lines, removing invalid ones, and ranking the best contact number.

Validate 1-3 phone numbers for joint borrowers, ensuring accurate mapping, flagging duplicates, and providing a clean, consolidated list for communication.

Perform a verification to determine if a provided phone number is active (yes/no), preventing wasted communication efforts on unreachable numbers.

Identify the type of phone line (e.g., mobile, landline, VoIP) for each number to ensure the correct communication method (SMS or call) is used for optimal delivery.

Verify email addresses for both primary debtors and joint borrowers, identifying typos, checking for deliverability, and flagging invalid domains.

Detect duplicate contact details (phone numbers or emails) across records and resolve conflicts by cross-referencing with additional data points.

Cross-check phone numbers and emails against opt-out or do-not-contact databases to ensure adherence to legal and regulatory communication standards.

Specific collection software tailored for financial institutions.

Specific collection software tailored for collection agencies.