About Visual Queue Network (VQN)
Visual Queue Network (VQN) is a communication software from Uni-Source 2000 designed for collection and recovery processes. It combines email solutions, SMS capabilities, and tailored communication services so organizations can effectively manage their customer interactions. VQN provides tools for monitoring communication effectiveness, automatic follow-ups, and customizable messaging, allowing for more efficient recovery initiatives. The platform supports various user types, including banking institutions and recovery agencies. Key capabilities: email solutions SMS communication progress tracking automated follow-ups customizable messaging Best for: organizations that need efficient communication strategies for collection and recovery processes.
Visual Queue Network (VQN) by Uni-Source 2000 is a web-based, cloud-deployed debt collection software designed to enhance the efficiency, accuracy, and accountability of collection operations for financial institutions. Built for banks, loan officers, debt collection agents, recovery specialists, and customer service teams, VQN offers a comprehensive suite of tools tailored to the complexities of modern debt recovery. Its primary purpose is to streamline the management of delinquent accounts, improve collector productivity, and ensure regulatory compliance through real-time queue management and dynamic reporting features. One of its standout elements is its Visual Queue Engine, which intelligently routes and prioritizes accounts based on rules set by the organization. This ensures that collectors always focus on high-value or time-sensitive cases, significantly increasing operational efficiency. The user interface of VQN is designed with professional collectors in mind. It offers a clean and functionally segmented layout that reduces clutter and enhances navigability, even for first-time users. The interface is built to accommodate the high-speed, task-driven nature of debt collection, offering easy access to dashboards, queues, account profiles, and communication logs within a few clicks.
Pros & Cons
- +Collection Focus: Tailored for debt collection & recovery.
- +Automated Communication: Efficient SMS & Email, with templates and triggers.
- +Data Quality: Cleanses and verifies contact info (phones, emails).
- +Compliance Tools: Helps meet regulatory standards.
- +Improved CX: Aims for better customer experience and trust.
- −Opaque Pricing: Custom plans, no public pricing.
- −Niche Product: Not for general communication needs.
- −Limited Public Info: Less external validation or reviews.
Features
Key features
- Streamlined Email & SMS Solutions
- Offers efficient, timely, and cost-effective communication channels (SMS and Email) for collection and recovery processes.
- Automated Communication Workflows
- Transforms traditional, time-consuming communication (like physical letters) into fast, automated digital processes to increase response rates.
- Data Cleansing and Verification
- Provides robust tools to verify and cleanse contact data (phone numbers, emails) for primary debtors and joint borrowers, ensuring accuracy and deliverability.
- Compliance Adherence
- Built with industry-compliant privacy policies and tools to cross-check contacts against opt-out/do-not-contact databases.
- Customer Experience Enhancement
- Designed to improve customer service and build trust through personalized, timely, and convenient communications.
Additional features
- SMS Communication
- Instantly connect with customers through quick, direct messages that are tailored to their preferences, offering a non-intrusive and discreet way to deliver important information.
- Email Communication
- Send professional and personalized messages, including PDF attachments for formal communications, serving as a faster and eco-friendly alternative to traditional mail.
- Automated Workflows
- Streamline communication processes with features like branded templates and API-based triggers, leading to reliable, timely deliveries and increased response rates.
- Delivery Reporting
- Gain insights into your communication efforts with detailed reports on message delivery, helping you track effectiveness.
- Automated Account-Specific Messaging
- Emulate traditional "Letter Series" using customized SMS messages based on loan type, with an override feature for state-specific compliance to ensure adherence to local regulations.
- Fee Warning Notifications
- Send automated SMS alerts to customers to warn them of impending fees, encouraging timely payments and helping them avoid penalties.
- Payment Gratitude Messages
- Automatically send thank-you messages to customers upon their promise to pay or when an account is brought current, acknowledging their action and reinforcing positive behavior.
- Timing Optimization
- Schedule messages to align with customer time zones, ensuring communications are sent at convenient times and enhancing the overall customer experience.
- Personalized Follow-Ups
- Deliver tailored SMS or emails after specific loan-related milestones or interactions, providing updates, answering queries, or sharing helpful resources.
- Primary Debtor Contact Verification
- Verify the accuracy of 1-4 phone numbers for the primary debtor, identifying active lines, removing invalid ones, and ranking the best contact number.
- Joint Borrower Number Validation
- Validate 1-3 phone numbers for joint borrowers, ensuring accurate mapping, flagging duplicates, and providing a clean, consolidated list for communication.
- Phone Line Activation Check
- Perform a verification to determine if a provided phone number is active (yes/no), preventing wasted communication efforts on unreachable numbers.
- Phone Line Type Classification
- Identify the type of phone line (e.g., mobile, landline, VoIP) for each number to ensure the correct communication method (SMS or call) is used for optimal delivery.
- Email Accuracy and Deliverability
- Verify email addresses for both primary debtors and joint borrowers, identifying typos, checking for deliverability, and flagging invalid domains.
- Duplicate and Conflict Resolution
- Detect duplicate contact details (phone numbers or emails) across records and resolve conflicts by cross-referencing with additional data points.
- Regulatory Compliance
- Cross-check phone numbers and emails against opt-out or do-not-contact databases to ensure adherence to legal and regulatory communication standards.
- VQN for Banking
- Specific collection software tailored for financial institutions.
- VQN for Agency
- Specific collection software tailored for collection agencies.
Pricing
Countries & Languages
Interface languages
Billing currencies
No reviews yet
Be the first to drop a review
Alternatives to Visual Queue Network (VQN)
ReadyCOLLECT
ReadyCOLLECT is a collection and covenant violation management software from AssociationREADY that offers a better…
Vertican
Vertican is a document management software from Vertican Technologies, Inc. that supports the organization and…
Datacultr Platform
Datacultr Platform is a data management software from Datacultr that focuses on IoT and asset…
Finvi
Finvi provides enterprise-grade collections and revenue recovery software for healthcare providers, financial institutions, and accounts…
About Visual Queue Network (VQN)
Visual Queue Network (VQN) is a communication software from Uni-Source 2000 designed for collection and recovery processes. It combines email solutions, SMS capabilities, and tailored communication services so organizations can effectively manage their customer interactions. VQN provides tools for monitoring communication effectiveness, automatic follow-ups, and customizable messaging, allowing for more efficient recovery initiatives. The platform supports various user types, including banking institutions and recovery agencies. Key capabilities: email solutions SMS communication progress tracking automated follow-ups customizable messaging Best for: organizations that need efficient communication strategies for collection and recovery processes.
Visual Queue Network (VQN) Details
Visual Queue Network (VQN)'s In-App Market Place
Does Visual Queue Network (VQN) have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), AUD (A$), CAD (C$), JPY (¥), CHF (CHF), CNY (￥), SEK (kr), INR (₹), RUB (₽)
Pros & Cons
- Collection Focus: Tailored for debt collection & recovery.
- Automated Communication: Efficient SMS & Email, with templates and triggers.
- Data Quality: Cleanses and verifies contact info (phones, emails).
- Compliance Tools: Helps meet regulatory standards.
- Improved CX: Aims for better customer experience and trust.
- Opaque Pricing: Custom plans, no public pricing.
- Niche Product: Not for general communication needs.
- Limited Public Info: Less external validation or reviews.
Visual Queue Network (VQN)'s Support Options
Email Address
sales@uni-collect.comVisual Queue Network (VQN)'s Alternatives
ReadyCOLLECT
ReadyCOLLECT is a collection and covenant violation management software from AssociationREADY that offers a better…
Vertican
Vertican is a document management software from Vertican Technologies, Inc. that supports the organization and…
Datacultr Platform
Datacultr Platform is a data management software from Datacultr that focuses on IoT and asset…
Finvi
Finvi provides enterprise-grade collections and revenue recovery software for healthcare providers, financial institutions, and accounts…
