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Vocallcontact

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Software Status:Active

About Vocallcontact

Vocallcontact is a contact center software from EOX Tecnologia that provides tools for managing customer interactions. It includes features like automatic call distribution, real-time analytics, and customer relationship management so businesses can improve service efficiency. Designed for both inbound and outbound communication, the platform allows for better tracking of customer interactions and agent performance. The software supports multi-channel communication, enabling interactions via voice, email, and chat, ensuring customer engagement through various touchpoints. Key capabilities: automatic call distribution real-time analytics CRM integration multi-channel support performance reporting Best for: customer service teams that need to manage and analyze customer communications effectively.

Vocallcontact Details

Vendor
EOX Tecnologia
Year Launched
2004
Location
Rua Engenheiro Arthur Bettes, 385 - Curitiba - PR
Deployment
cloud
Training Options
demo
Countries Served
All Countries
Languages
English, Spanish, Portuguese, French
Users
Sales Representatives, Customer Service Agents, Call Center Agents, Sales Managers, Marketing Specialists, CRM Administrators, Business Development Managers, Customer Success Managers, IT Support Specialists, Operations Managers
Industries Served
Telecommunications, E-commerce, Financial Services, Healthcare, Retail, Insurance, Logistics and Transportation, Education, Real Estate, Automotive Sales and Services
Tags
CRM, Vocallcontact

Vocallcontact's In-App Market Place

Does Vocallcontact have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

1

Mini Apps

N/A

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), AUD ($), CAD ($), JPY (¥), CHF (Fr.), NZD ($), HKD (HK$), SGD (S$), AED (د.إ)

Pros & Cons

  • Omnichannel sales & service optimization: Provides a 360º view to enhance productivity and performance.
  • Centralized customer relationship management: Consolidates contacts, leads, history, and transactions for seamless access.
  • Integrated telephony & ERP system: Enhances efficiency by linking communications and business processes.
  • Automated workflows & tracking: Reduces manual effort, improving productivity and customer engagement.
  • Real-time analytics & reporting: Enables strategic decision-making with reliable data and performance indicators.
  • WhatsApp integration: Streamlines communication with customers for more immediate interactions.
  • Industry focus: Primarily benefits sales and customer service operations, potentially less applicable for other business areas.
  • Implementation effort: Requires integration into existing processes, which may demand technical expertise.
  • Customization needs: Businesses may need additional configurations to tailor features to their specific strategies.

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