About Vocallcontact
Vocallcontact is a contact center software from EOX Tecnologia that provides tools for managing customer interactions. It includes features like automatic call distribution, real-time analytics, and customer relationship management so businesses can improve service efficiency. Designed for both inbound and outbound communication, the platform allows for better tracking of customer interactions and agent performance. The software supports multi-channel communication, enabling interactions via voice, email, and chat, ensuring customer engagement through various touchpoints. Key capabilities: automatic call distribution real-time analytics CRM integration multi-channel support performance reporting Best for: customer service teams that need to manage and analyze customer communications effectively.
Vocallcontact by EOX Tecnologia is a compelling omnichannel CRM platform that offers a powerful suite of tools designed to enhance both sales performance and customer service operations. At its core, the system is built around the principle of unifying all customer data and interactions into a centralized hub that provides users with a full 360º view of the customer. This depth of insight ensures that sales and service agents are always equipped with up-to-date and comprehensive information, allowing for more personalized and effective engagement. By combining CRM functionality with native telephony integration, real-time analytics, and automation capabilities, Vocallcontact stands out as a solution that not only streamlines daily operations but also empowers strategic decision-making. One of the standout features of Vocallcontact is its true omnichannel approach. Unlike many CRMs that integrate only a few communication channels, Vocallcontact unifies email, phone, and WhatsApp into a single cohesive platform. This ensures that customer interactions are not only captured in one place but also managed seamlessly, avoiding the kind of information silos and communication breakdowns that often arise in multi-platform environments.
Pros & Cons
- Omnichannel sales & service optimization: Provides a 360º view to enhance productivity and performance.
- Centralized customer relationship management: Consolidates contacts, leads, history, and transactions for seamless access.
- Integrated telephony & ERP system: Enhances efficiency by linking communications and business processes.
- Automated workflows & tracking: Reduces manual effort, improving productivity and customer engagement.
- Real-time analytics & reporting: Enables strategic decision-making with reliable data and performance indicators.
- WhatsApp integration: Streamlines communication with customers for more immediate interactions.
- Industry focus: Primarily benefits sales and customer service operations, potentially less applicable for other business areas.
- Implementation effort: Requires integration into existing processes, which may demand technical expertise.
- Customization needs: Businesses may need additional configurations to tailor features to their specific strategies.
Features
Key features
Vocallcontact provides a comprehensive platform that centralizes information to manage sales and service interactions across various channels. This ensures a consistent customer experience and prevents missed details regardless of how the customer interacts.
The software consolidates all customer data, including registrations, history, contact records, negotiations, and service history, into one central location. This unified view empowers sales and service teams to provide personalized and informed interactions.
Vocallcontact offers robust integration with telephony systems, including the capability for a hybrid telephone exchange and call recording. This allows for real-time monitoring of calls, knowing who the team is talking to, and recording conversations for quality and historical purposes.
The platform generates reliable indicators and reports in real-time on sales, performance, billing, and individual/team productivity. This crucial feature facilitates quick analysis and enables more assertive strategic decisions for sales and portfolio management.
Vocallcontact directly integrates with WhatsApp for customer communication and supports automatic transaction flows for sending emails and making automated calls. This streamlines outreach, follow-ups, and communication, making customer contact faster and more efficient.
The software helps efficiently manage customer portfolios by ranking customers by recency, frequency, and purchase value (RFV analysis). This enables the identification of inactive customers and the creation of segmented marketing campaigns for targeted sales potential.
Additional features
Manages customer interactions across multiple communication channels.
Provides a comprehensive perspective on all customer information.
Improves the efficiency and effectiveness of sales and customer service teams.
Gathers all relevant data in one accessible location.
Accelerates the sales cycle.
Produces trustworthy data for analysis and decision-making.
Stores and tracks customer sign-up data and past interactions.
Connects with telephone systems for communication management.
Automates sequences of tasks or processes.
Manages and executes marketing initiatives.
Connects with email systems for communication and tracking.
Integrates with Enterprise Resource Planning systems to share data (sales, tax, inventory).
Provides reports on the rate at which customer portfolios are changing or being worked.
The core system for managing customer relationships.
Tracks activities and performance as they happen.
Supports a combination of traditional and IP telephony.
Stores data securely in the cloud.
Generates various reports on business activities.
Records telephone conversations for quality control and record-keeping.
Organizes and assigns tasks for users.
Aims to improve both the volume and quality of sales.
Optimizes the handling of customer groups.
Enhances the output and efficiency of the sales team.
Minimizes inconsistencies when customers interact through different channels.
Provides visibility into sales team communications.
Helps understand customer feedback and needs.
Tracks the expansion of the customer base.
Develops detailed customer segments to spot opportunities.
Centralizes all interactions and data.
Specific types of data centralized in the CRM.
Improves the speed and quality of customer support.
Purchase history aids in sales discussions.
Enables tailored customer interactions.
Reports on sales performance and team efficiency.
Live metrics for various business aspects.
Analyzes customer behavior for segmentation.
Pinpoints customers who have not engaged recently.
Designs targeted marketing efforts.
Connects the CRM directly with WhatsApp for communication.
Automates communication and follow-up sequences.
Simplifies data interpretation for informed choices.
Ensures data accuracy for confident decision-making.
Allows users to create work items and modify data.
Provides prompts for contacting customers.
Helps maintain consistent progress on ongoing projects.
Data exchange between CRM and ERP systems.
Pricing
Countries & Languages
Interface languages
Billing currencies
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About Vocallcontact
Vocallcontact is a contact center software from EOX Tecnologia that provides tools for managing customer interactions. It includes features like automatic call distribution, real-time analytics, and customer relationship management so businesses can improve service efficiency. Designed for both inbound and outbound communication, the platform allows for better tracking of customer interactions and agent performance. The software supports multi-channel communication, enabling interactions via voice, email, and chat, ensuring customer engagement through various touchpoints. Key capabilities: automatic call distribution real-time analytics CRM integration multi-channel support performance reporting Best for: customer service teams that need to manage and analyze customer communications effectively.
Vocallcontact Details
Vocallcontact's In-App Market Place
Does Vocallcontact have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), AUD ($), CAD ($), JPY (¥), CHF (Fr.), NZD ($), HKD (HK$), SGD (S$), AED (د.إ)
Pros & Cons
- Omnichannel sales & service optimization: Provides a 360º view to enhance productivity and performance.
- Centralized customer relationship management: Consolidates contacts, leads, history, and transactions for seamless access.
- Integrated telephony & ERP system: Enhances efficiency by linking communications and business processes.
- Automated workflows & tracking: Reduces manual effort, improving productivity and customer engagement.
- Real-time analytics & reporting: Enables strategic decision-making with reliable data and performance indicators.
- WhatsApp integration: Streamlines communication with customers for more immediate interactions.
- Industry focus: Primarily benefits sales and customer service operations, potentially less applicable for other business areas.
- Implementation effort: Requires integration into existing processes, which may demand technical expertise.
- Customization needs: Businesses may need additional configurations to tailor features to their specific strategies.
Vocallcontact's Support Options
Email Address
comercial@eox.com.brContact
(41) 3153-7200Vocallcontact's Alternatives
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