About Vocallcontact
Vocallcontact is a contact center software from EOX Tecnologia that provides tools for managing customer interactions. It includes features like automatic call distribution, real-time analytics, and customer relationship management so businesses can improve service efficiency. Designed for both inbound and outbound communication, the platform allows for better tracking of customer interactions and agent performance. The software supports multi-channel communication, enabling interactions via voice, email, and chat, ensuring customer engagement through various touchpoints. Key capabilities: automatic call distribution real-time analytics CRM integration multi-channel support performance reporting Best for: customer service teams that need to manage and analyze customer communications effectively.
Vocallcontact by EOX Tecnologia is a compelling omnichannel CRM platform that offers a powerful suite of tools designed to enhance both sales performance and customer service operations. At its core, the system is built around the principle of unifying all customer data and interactions into a centralized hub that provides users with a full 360º view of the customer. This depth of insight ensures that sales and service agents are always equipped with up-to-date and comprehensive information, allowing for more personalized and effective engagement. By combining CRM functionality with native telephony integration, real-time analytics, and automation capabilities, Vocallcontact stands out as a solution that not only streamlines daily operations but also empowers strategic decision-making. One of the standout features of Vocallcontact is its true omnichannel approach. Unlike many CRMs that integrate only a few communication channels, Vocallcontact unifies email, phone, and WhatsApp into a single cohesive platform. This ensures that customer interactions are not only captured in one place but also managed seamlessly, avoiding the kind of information silos and communication breakdowns that often arise in multi-platform environments.
Pros & Cons
- +Omnichannel sales & service optimization: Provides a 360º view to enhance productivity and performance.
- +Centralized customer relationship management: Consolidates contacts, leads, history, and transactions for seamless access.
- +Integrated telephony & ERP system: Enhances efficiency by linking communications and business processes.
- +Automated workflows & tracking: Reduces manual effort, improving productivity and customer engagement.
- +Real-time analytics & reporting: Enables strategic decision-making with reliable data and performance indicators.
- +WhatsApp integration: Streamlines communication with customers for more immediate interactions.
- −Industry focus: Primarily benefits sales and customer service operations, potentially less applicable for other business areas.
- −Implementation effort: Requires integration into existing processes, which may demand technical expertise.
- −Customization needs: Businesses may need additional configurations to tailor features to their specific strategies.
Features
Key features
- Omnichannel Sales and Service Solution
- Vocallcontact provides a comprehensive platform that centralizes information to manage sales and service interactions across various channels. This ensures a consistent customer experience and prevents missed details regardless of how the customer interacts.
- 360º Customer View with Centralized Information
- The software consolidates all customer data, including registrations, history, contact records, negotiations, and service history, into one central location. This unified view empowers sales and service teams to provide personalized and informed interactions.
- Deep Telephony Integration with Hybrid Exchange & Call Recording
- Vocallcontact offers robust integration with telephony systems, including the capability for a hybrid telephone exchange and call recording. This allows for real-time monitoring of calls, knowing who the team is talking to, and recording conversations for quality and historical purposes.
- Real-time Monitoring & Reporting for Strategic Decisions
- The platform generates reliable indicators and reports in real-time on sales, performance, billing, and individual/team productivity. This crucial feature facilitates quick analysis and enables more assertive strategic decisions for sales and portfolio management.
- Integrated WhatsApp & Automated Transaction Flows
- Vocallcontact directly integrates with WhatsApp for customer communication and supports automatic transaction flows for sending emails and making automated calls. This streamlines outreach, follow-ups, and communication, making customer contact faster and more efficient.
- Intelligent Customer Portfolio Management (RFV Analysis)
- The software helps efficiently manage customer portfolios by ranking customers by recency, frequency, and purchase value (RFV analysis). This enables the identification of inactive customers and the creation of segmented marketing campaigns for targeted sales potential.
Additional features
- Omnichannel solutions in sales and service
- Manages customer interactions across multiple communication channels.
- 360º view so you don't miss any detail
- Provides a comprehensive perspective on all customer information.
- Increases productivity and performance of sales and service
- Improves the efficiency and effectiveness of sales and customer service teams.
- Centralization of information
- Gathers all relevant data in one accessible location.
- Speeds up sales
- Accelerates the sales cycle.
- Generates reliable indicators and reports
- Produces trustworthy data for analysis and decision-making.
- Customer registrations and history
- Stores and tracks customer sign-up data and past interactions.
- Telephony integration
- Connects with telephone systems for communication management.
- Workflows
- Automates sequences of tasks or processes.
- Marketing campaigns
- Manages and executes marketing initiatives.
- Email integration
- Connects with email systems for communication and tracking.
- ERP integration
- Integrates with Enterprise Resource Planning systems to share data (sales, tax, inventory).
- Portfolio turnover
- Provides reports on the rate at which customer portfolios are changing or being worked.
- CRM (Customer Relationship Management)
- The core system for managing customer relationships.
- Real-time monitoring
- Tracks activities and performance as they happen.
- Hybrid telephone exchange
- Supports a combination of traditional and IP telephony.
- Cloud storage
- Stores data securely in the cloud.
- Reporting
- Generates various reports on business activities.
- Call recording
- Records telephone conversations for quality control and record-keeping.
- Task scheduling
- Organizes and assigns tasks for users.
- Sell more and better
- Aims to improve both the volume and quality of sales.
- Efficient management of the customer portfolio
- Optimizes the handling of customer groups.
- Increase sales team productivity
- Enhances the output and efficiency of the sales team.
- Reduce cross-channel conflicts
- Minimizes inconsistencies when customers interact through different channels.
- Know who your team is talking to
- Provides visibility into sales team communications.
- Know what your customers are saying
- Helps understand customer feedback and needs.
- Monitor portfolio growth
- Tracks the expansion of the customer base.
- Create customer profiles to identify sales potentials
- Develops detailed customer segments to spot opportunities.
- Manage all customer relationships in one place
- Centralizes all interactions and data.
- Contact information, leads, and the entire service history
- Specific types of data centralized in the CRM.
- More efficient service
- Improves the speed and quality of customer support.
- Information of purchases made facilitates negotiation
- Purchase history aids in sales discussions.
- More personalized service
- Enables tailored customer interactions.
- Sales and productivity report
- Reports on sales performance and team efficiency.
- Real-time indicators (Performance, Sales, Billing)
- Live metrics for various business aspects.
- Rank customers by recency, frequency, and purchase value (ABC curve of customers)
- Analyzes customer behavior for segmentation.
- Identify inactive customers
- Pinpoints customers who have not engaged recently.
- Create campaigns segmented according to customer profiles
- Designs targeted marketing efforts.
- Integrated WhatsApp (Plinx)
- Connects the CRM directly with WhatsApp for communication.
- Automatic transaction flows (Sending emails, Automatic calls, Next customer to contact)
- Automates communication and follow-up sequences.
- Ease in analysis and strategic decisions
- Simplifies data interpretation for informed choices.
- Reliable data to make assertive decisions
- Ensures data accuracy for confident decision-making.
- Creating tasks and updating fields
- Allows users to create work items and modify data.
- Contact reminders
- Provides prompts for contacting customers.
- Project continuity
- Helps maintain consistent progress on ongoing projects.
- Sales, tax, inventory and other information are shared with the CRM (via ERP integration)
- Data exchange between CRM and ERP systems.
Pricing
Countries & Languages
Interface languages
Billing currencies
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About Vocallcontact
Vocallcontact is a contact center software from EOX Tecnologia that provides tools for managing customer interactions. It includes features like automatic call distribution, real-time analytics, and customer relationship management so businesses can improve service efficiency. Designed for both inbound and outbound communication, the platform allows for better tracking of customer interactions and agent performance. The software supports multi-channel communication, enabling interactions via voice, email, and chat, ensuring customer engagement through various touchpoints. Key capabilities: automatic call distribution real-time analytics CRM integration multi-channel support performance reporting Best for: customer service teams that need to manage and analyze customer communications effectively.
Vocallcontact Details
Vocallcontact's In-App Market Place
Does Vocallcontact have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), AUD ($), CAD ($), JPY (¥), CHF (Fr.), NZD ($), HKD (HK$), SGD (S$), AED (د.إ)
Pros & Cons
- Omnichannel sales & service optimization: Provides a 360º view to enhance productivity and performance.
- Centralized customer relationship management: Consolidates contacts, leads, history, and transactions for seamless access.
- Integrated telephony & ERP system: Enhances efficiency by linking communications and business processes.
- Automated workflows & tracking: Reduces manual effort, improving productivity and customer engagement.
- Real-time analytics & reporting: Enables strategic decision-making with reliable data and performance indicators.
- WhatsApp integration: Streamlines communication with customers for more immediate interactions.
- Industry focus: Primarily benefits sales and customer service operations, potentially less applicable for other business areas.
- Implementation effort: Requires integration into existing processes, which may demand technical expertise.
- Customization needs: Businesses may need additional configurations to tailor features to their specific strategies.
Vocallcontact's Support Options
Email Address
comercial@eox.com.brContact
(41) 3153-7200Vocallcontact's Alternatives
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