About Vocaza Journey
Vocaza Journey is a customer satisfaction software for SMEs. It helps businesses collect and analyze customer feedback through multi-channel surveys to reduce churn, improve retention, and manage e-reputation.
Vocaza Journey is a customer satisfaction platform designed for small and medium-sized enterprises (SMEs) to measure, analyze, and act on customer feedback. The software facilitates feedback collection through various channels, including email, SMS, web pop-ins, and QR codes. Key features include digital questionnaire creation, real-time analysis dashboards for metrics like NPS and CSAT, and semantic analysis of comments. The platform helps businesses reduce customer churn and manage their e-reputation. Pricing is available in annual subscription tiers, with a 14-day free trial offered. The user interface is available in French and English, and the company provides support through email and phone.
Pros & Cons
- Offers a 14-day free trial to test the platform's full capabilities.
- Supports multiple channels for survey distribution, including email, SMS, and QR codes.
- Provides tools for analyzing customer feedback, such as semantic analysis and satisfaction metrics (NPS, CSAT).
- Features automated alerts for negative feedback, enabling quick responses.
- Targets SMEs with pricing that is positioned as more affordable than enterprise-focused competitors.
- The user interface is only available in French and English, which may limit its use in other regions.
- Pricing is only available for annual subscriptions; no monthly payment option is advertised.
- The 'Explorer' tier does not include the consolidated customer journey view feature.
Features
Key features
Distribute surveys via email, SMS, web pop-ins, links, and QR codes to capture feedback at various touchpoints.
Utilize dashboards to track key metrics like NPS, CSAT, and CES, and perform semantic analysis on customer comments.
Set up real-time email alerts for negative feedback and receive automated summary reports to keep teams informed.
Identify at-risk customers and analyze feedback to understand and reduce customer churn.
Tools to monitor and improve online reputation based on customer satisfaction data.
Additional features
Create customized digital surveys to measure customer satisfaction.
Group multiple surveys into a single view to get a consolidated understanding of the customer journey.
Access visual dashboards for a complete and detailed view of survey data and trends.
Use Satisfaction/Importance matrices to better understand and prioritize areas for improvement.
Offers native integration with CRM systems for streamlined data flow.
Pricing
Annual plans
- Up to 10,000 responses
- 1 Creator user
- 10 Consultant users
- Up to 30,000 responses
- 3 Creator users
- 50 Consultant users
- Customer journey view
- Custom number of responses
- Custom number of Creator users
- Custom number of Consultant users
- Customer journey view
Custom pricing, contact sales.
Source: vendor pricing page →Countries & Languages
Interface languages
Billing currencies
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About Vocaza Journey
Vocaza Journey is a customer satisfaction software for SMEs. It helps businesses collect and analyze customer feedback through multi-channel surveys to reduce churn, improve retention, and manage e-reputation.
Vocaza Journey Details
Vocaza Journey's In-App Market Place
Does Vocaza Journey have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
0
Mini Apps
Pricing Options
Plans
Annual plans
- Up to 10,000 responses
- 1 Creator user
- 10 Consultant users
- Up to 30,000 responses
- 3 Creator users
- 50 Consultant users
- Customer journey view
- Custom number of responses
- Custom number of Creator users
- Custom number of Consultant users
- Customer journey view
Custom pricing, contact sales.
Source: vendor pricing page →Accepted Payment Currencies
EUR
Pros & Cons
- Offers a 14-day free trial to test the platform's full capabilities.
- Supports multiple channels for survey distribution, including email, SMS, and QR codes.
- Provides tools for analyzing customer feedback, such as semantic analysis and satisfaction metrics (NPS, CSAT).
- Features automated alerts for negative feedback, enabling quick responses.
- Targets SMEs with pricing that is positioned as more affordable than enterprise-focused competitors.
- The user interface is only available in French and English, which may limit its use in other regions.
- Pricing is only available for annual subscriptions; no monthly payment option is advertised.
- The 'Explorer' tier does not include the consolidated customer journey view feature.
Vocaza Journey's Support Options
Email Address
relationclient@vocaza.comContact
+33 (0)4 38 02 22 00Vocaza Journey's Alternatives
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RightSurvey
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