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VoiceCRM

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About VoiceCRM

VoiceCRM is a customer relationship management software from C-Zentrix that focuses on call management and customer interactions. It provides features like voice recording, call analytics, and customer feedback collection so businesses can improve their service and support. This platform enables users to manage customer relationships more efficiently through its integrated tools. VoiceCRM's Key capabilities: voice recording call analytics customer feedback collection reporting and analysis integration with existing systems Best for: customer service teams that need to manage and analyze customer interactions effectively.

VoiceCRM Details

Vendor
C-Zentrix
Year Launched
Location
C-Zentrix Headquarters: C-Zentrix Technologies Pvt. Ltd, Plot No. 241, Udyog Vihar Phase I, Gurgaon, Haryana, India
Deployment
Training Options
demo, account manager, community
Countries Served
All Countries
Languages
English, Spanish, French, German, Italian, Dutch, Portuguese, Russian, Chinese, Japanese, Korean.
Users
Administrator, Sales Representative, Customer Service Agent, Marketing Specialist, Technical Support Analyst
Industries Served
Healthcare, Education, Finance, Retail
Tags
CRM, Voice CRM, C-Zentrix, customer relationship management, call center software, communication, sales, customer service, technology

VoiceCRM's In-App Market Place

Does VoiceCRM have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

10

Mini Apps

1. Click-to-Call Widget: This add-on allows users to make calls directly from the CRM platform with just one click

helping to streamline communication processes.

2. Email Integration: This feature integrates with popular email platforms like Gmail and Outlook

enabling users to track and manage their email communications within the CRM software.

3. SMS Integration: This add-on allows users to send and receive text messages directly from the CRM platform

enhancing communication capabilities.

4. Social Media Integration: This feature enables users to manage their social media interactions and track customer engagement from within the CRM software.

5. Reporting and Analytics: This add-on provides in-depth reporting and analytics tools to help businesses track their sales performance

customer interactions

and overall CRM usage.

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£)

Pros & Cons

  • Provides real-time data analytics for more informed decision-making
  • Improves customer satisfaction with personalized interaction
  • Streamlines communication processes for increased efficiency
  • Allows for seamless integration with existing systems for data consistency
  • Enhances overall customer experience through automation and customization.
  • Limited customization options
  • Steep learning curve for new users
  • Integration with other software may be difficult
  • Slow customer support response times
  • High initial setup cost

VoiceCRM's Support Options

VoiceCRM's Alternatives