About VoiceFacts
VoiceFacts by Copia International is a flexible IVR and voice communication platform designed to enhance and extend existing telephony systems.
VoiceFacts Details
Vendor
Copia
Year Launched
1989
Location
52 Salt Creek Rd Roselle, IL 60172 USA
Deployment
on premise, windows
Training Options
documentation, demo
Countries Served
All Countries
Languages
English
Users
Caller, Customer Service Representative, Administrator, Enterprise Operations Teams, Call Center Agents, IT Administrators
Industries Served
Finance, Retail, Government, Telecommunications, Customer Service, Healthcare
Tags
IVR, Voice recognition, Voice technology, Communication, Productivity, Automation, Voice assistant, Telephony, Voice Broadcasting, IVR
VoiceFacts's In-App Market Place
Does VoiceFacts have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
0
Mini Apps
Pricing Options
Free trial
Free version
Request a quote
Promo Offer
Accepted Payment Currencies
USD ($), EUR (€), GBP (£)
Pros & Cons
- Enables interactive voice surveys to collect structured customer feedback easily
- Offers multilingual text-to-speech for dynamic and global communication reach
- Supports large-scale voice broadcasting for alerts, campaigns, and notifications
- Integrates seamlessly with existing PBX and VoIP systems without full replacement
- Provides highly customizable IVR workflows tailored to complex business communication needs
- Dependence on third-party speech recognition increases implementation complexity
- No clear mobile-first or app-based management interface mentioned
- May be over-engineered for small businesses with basic IVR requirements
- Requires technical expertise for setup, customization, and ongoing maintenance processes
- Lacks built-in modern UI compared to newer cloud-native communication platforms
VoiceFacts's Support Options
Email Address
support@voicea.comsupport@copia.comContact
877-720-0921