About VoiceGuide IVR
VoiceGuide IVR by Katalina Technologies is an Interactive Voice Response solution designed to help businesses automate telephone interactions through customizable voice menus and call handling workflows.
VoiceGuide IVR Details
Vendor
Katalina Technologies
Year Launched
Location
Deployment
cloud, on premise, windows, linux, web browser
Training Options
documentation, live online, in person
Countries Served
All Countries
Languages
English, Spanish, French, German, Italian, Portuguese, Russian, Japanese, Chinese
Users
Administrator, Customer Service Representative, Call Center Agent, Technical Support Specialist.
Industries Served
Healthcare, Finance, Retail, Education, Customer Service
Tags
IVR
VoiceGuide IVR's In-App Market Place
Does VoiceGuide IVR have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Free trial
Free version
Request a quote
Promo Offer
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), JPY (¥), AUD (A$), CAD (C$), CHF (CHF), CNY (¥), SEK (kr), NZD (NZ$), KRW (₩), RUB (₽), INR (₹)
Pros & Cons
- You only pay once for the license, so you aren't stuck with those annoying monthly subscription bills forever.
- The visual designer makes it pretty easy to map out calls without needing a degree in computer science.
- It plays well with others, meaning you can hook it up to your existing databases without a massive headache.
- Getting both inbound menus and outbound dialers in one package saves you from juggling multiple different software vendors.
- You have the freedom to keep everything on your own servers or stick it in the cloud.
- The website looks a bit dated, which might make some users worry if the tech is still being updated.
- Setting up "advanced extendable functionality" usually sounds a lot easier on paper than it is in actual practice.
- On-premise setups often mean your own IT team has to shoulder the burden of maintenance and hardware troubleshooting.
- While there are no monthly fees, you might end up paying extra for major version updates or technical support.
- The "omni-channel" claims are mentioned but the text doesn't explain how it actually handles things like chat or email.
VoiceGuide IVR's Support Options
Email Address
support@VoiceGuide.com