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Voicent CRM

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Software Status:Active

About Voicent CRM

Voicent CRM is a customer relationship management software from Voicent Communications that supports customer interaction management. It combines lead management, contact management, and campaign management so users can effectively track and manage customer relationships. Voicent CRM is designed to assist businesses in organizing their customer information and simplifying communication with leads. The platform also includes features such as automated follow-ups and reporting tools for better decision-making. Key capabilities: lead management contact management campaign management automated follow-ups reporting tools Best for: small to medium-sized businesses that need to manage customer relationships and improve engagement with their audience.

Voicent CRM Details

Vendor
Voicent Communications
Year Launched
2001
Location
2665 Marine Way, Mountain View, CA, United States, California
Deployment
cloud
Training Options
documentation, videos, live online
Countries Served
All Countries
Languages
English, Spanish, French, German, Italian, Portuguese
Users
Sales Representatives, Marketing Specialists, Customer Service Agents, Call Center Agents, Campaign Managers, IT Administrators, Political Campaign Coordinators, Religious Organization Leaders, Nonprofit Coordinators, Small Business Owners
Industries Served
Sales and Marketing, Telecommunications, Government, Nonprofit Organizations, Political Campaigns, Religious Institutions, Utilities and Energy, Healthcare, Education, Real Estate
Tags
CRM, Voicent, customer relationship management, sales, marketing, automation, communication, contact management

Voicent CRM's In-App Market Place

Does Voicent CRM have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

1

Mini Apps

N/A

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), JPY (¥), AUD (A$), CAD (C$), CNY (¥), INR (₹), RUB (₽), BRL (R$), MXN ($), KRW (₩), TRY (₺), ZAR (R)

Pros & Cons

  • Automates CRM tasks, reducing manual effort and enhancing efficiency.
  • Tracks marketing and sales activities across multiple communication channels.
  • Provides detailed customer profiles for personalized engagement.
  • Automatically displays customer information for agents, improving service quality.
  • Enables smarter sales campaigns through data-driven insights.
  • Offers seamless integration with other Voicent tools.
  • Includes built-in reporting features for monitoring customer trends.
  • Allows easy setup and onboarding for businesses.
  • Provides 100 free calling minutes upon sign-up.
  • Reliance on automation may require staff adaptation and training.
  • Might not be ideal for businesses preferring manual CRM management.
  • Customization may require additional setup time.
  • No mention of live chat support for immediate assistance.

Voicent CRM's Support Options

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