About Voicent CRM
Voicent CRM is a customer relationship management software from Voicent Communications that supports customer interaction management. It combines lead management, contact management, and campaign management so users can effectively track and manage customer relationships. Voicent CRM is designed to assist businesses in organizing their customer information and simplifying communication with leads. The platform also includes features such as automated follow-ups and reporting tools for better decision-making. Key capabilities: lead management contact management campaign management automated follow-ups reporting tools Best for: small to medium-sized businesses that need to manage customer relationships and improve engagement with their audience.
Voicent CRM by Voicent Communications is a robust and automation-driven customer relationship management solution that caters to businesses seeking to streamline their customer engagement processes while enhancing sales and service performance. Built to seamlessly integrate with Voicent’s suite of communication tools, this CRM stands out for its strong focus on automating customer interactions across channels—phone, email, SMS, social media, and web—without burdening agents or staff with repetitive manual input. From the moment a customer connects with a business, the platform's automatic activity tracking and real-time pop-up display of client profiles empower agents with the necessary context to engage in personalized and efficient interactions. This real-time capability is crucial in high-velocity environments such as call centers or sales floors where responsiveness and precision directly impact conversion rates and customer satisfaction. The design of Voicent CRM is rooted in user-centric simplicity. It emphasizes an interface where tasks can be completed with minimal effort—segmenting campaign lists or managing customer records can be done with just a few clicks.
Pros & Cons
- +Automates CRM tasks, reducing manual effort and enhancing efficiency.
- +Tracks marketing and sales activities across multiple communication channels.
- +Provides detailed customer profiles for personalized engagement.
- +Automatically displays customer information for agents, improving service quality.
- +Enables smarter sales campaigns through data-driven insights.
- +Offers seamless integration with other Voicent tools.
- +Includes built-in reporting features for monitoring customer trends.
- +Allows easy setup and onboarding for businesses.
- +Provides 100 free calling minutes upon sign-up.
- −Reliance on automation may require staff adaptation and training.
- −Might not be ideal for businesses preferring manual CRM management.
- −Customization may require additional setup time.
- −No mention of live chat support for immediate assistance.
Features
Key features
- Automated Cross-Channel Activity Tracking
- Uniquely, Voicent Live automatically tracks and manages customer interactions across phone, text, email, social, and web channels, eliminating the need for manual input by busy staff. This ensures a comprehensive and up-to-date customer history without additional burden.
- Automatic Customer Profile Pop-ups for Agents
- This distinct feature ensures that agents, sales reps, or call center operators automatically see a customer's full CRM profile pop up during any connection, empowering them to deliver personalized service or close sales more effectively.
- Customizable Customer Profiles with Automated Management
- Users can design detailed customer profiles with customizable fields, while the system automatically handles day-to-day management like tracking preferred contact methods and opt-out requests, reducing administrative overhead.
- Seamless Integration with Other Voicent Tools
- Voicent Live's CRM works inherently with other Voicent products like auto dialer broadcasts and predictive dialer campaigns, allowing for a unified and efficient workflow for sales and marketing efforts directly from the CRM.
- Robust Reporting for Campaign and Business Intelligence
- The software offers strong reporting features that communicate customer trends, enabling smarter sales campaigns segmented by various characteristics and informing broader organizational and product development decisions.
Additional features
- Automated Contact Tracking
- Automatically tracks and manages all customer contacts across multiple channels (phone, text, email, social, web).
- Customer Profile Design
- Allows users to design customer profiles with customizable fields and display options.
- Automated Day-to-Day Management
- Automatically handles tracking customer's preferred contact method and opt-out requests.
- Automatic Customer Information Display for Agents
- Displays a customer's CRM profile as a pop-up to agents/sales reps when they connect with that customer.
- Note Taking During Contact
- Agents can note special requests or important details during a customer contact, which are automatically saved.
- Campaign Segmentation
- Allows for easy segmentation of campaigns based on previous purchases, geography, expressed interests, or any other detailed characteristic in CRM profiles.
- Robust Reporting Features
- Provides capabilities to communicate customer trends to inform organizational and product development decisions.
- Easy to Integrate
- Designed for simple integration into existing businesses, allowing easy import of contacts.
- Seamless Integration with Other Voicent Tools
- Works without friction with other Voicent products like auto dialers and predictive dialers.
- Sales and Marketing Campaign Creation
- Enables the design and management of sales and marketing campaigns based on various differentiators.
- Customer Interaction Tracking
- Keeps track of customer interactions to help identify and understand customer needs.
- Online Campaign Creation
- Facilitates the creation, deployment, and management of online campaigns using rich CRM data.
- Customer History
- Maintains detailed contact histories for each customer.
Pricing
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About Voicent CRM
Voicent CRM is a customer relationship management software from Voicent Communications that supports customer interaction management. It combines lead management, contact management, and campaign management so users can effectively track and manage customer relationships. Voicent CRM is designed to assist businesses in organizing their customer information and simplifying communication with leads. The platform also includes features such as automated follow-ups and reporting tools for better decision-making. Key capabilities: lead management contact management campaign management automated follow-ups reporting tools Best for: small to medium-sized businesses that need to manage customer relationships and improve engagement with their audience.
Voicent CRM Details
Voicent CRM's In-App Market Place
Does Voicent CRM have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), JPY (¥), AUD (A$), CAD (C$), CNY (¥), INR (₹), RUB (₽), BRL (R$), MXN ($), KRW (₩), TRY (₺), ZAR (R)
Pros & Cons
- Automates CRM tasks, reducing manual effort and enhancing efficiency.
- Tracks marketing and sales activities across multiple communication channels.
- Provides detailed customer profiles for personalized engagement.
- Automatically displays customer information for agents, improving service quality.
- Enables smarter sales campaigns through data-driven insights.
- Offers seamless integration with other Voicent tools.
- Includes built-in reporting features for monitoring customer trends.
- Allows easy setup and onboarding for businesses.
- Provides 100 free calling minutes upon sign-up.
- Reliance on automation may require staff adaptation and training.
- Might not be ideal for businesses preferring manual CRM management.
- Customization may require additional setup time.
- No mention of live chat support for immediate assistance.
Voicent CRM's Support Options
Email Address
sales@voicent.comContact
+1 800-948-1198Voicent CRM's Alternatives
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